Ulta Beauty

This store is the worst for customer service. I recently moved to the area and was looking forward to «stopping in» to acquire the products I use most often. No. They have nothing in stock. They have very low inventory on almost everything, and are never in stock when I try to use the e-​mailed coupons for free products. It is just not worth going to the store anymore. The sales clerks are rude (although the supervisor I chatted with one day in particular was lovely, she did nothing to help me), and there is no follow through (they never called to say the product I was waiting for arrived). I gave up and went elsewhere

Big store conveniently off of RT 46 with plenty of products in stock. This was my first time at this location. From my favorite Benefit bronzer to Living proof hairspray, I was able to find all my usuals with no problem– They even carry my perfume here! Not a bad store, but it seems like the majority of products were not tagged. Browsing through the store, it was hard to compare new products without an idea of the price.

I see Amanda at the Ulta salon, and she is by far the best hair stylist I’ve ever had. Amanda is always friendly, but more importantly she goes above and beyond to make sure I leave happy every time. DEFINITELY book with Amanda! :)

This review is for the salon.
The only positive aspect of my experience at ULTA was the price, although I found out halfway through that there was a deal for new customers… but apparently I didn’t qualify because I had a «master stylist.» (she was the salon manager) I did not get to choose my stylist so if I knew the deal was an option I would have been sure to request a newer stylist… but ANYWAY…
20 minutes before my appointment, my stylist called and asked if I could come an hour later… I said I couldn’t because I was coming with a friend and that would inconvenience both of us. My stylist seemed to understand. When I arrived the receptionist told my friend and I that we were «too early» and to come back in 15 mins. We were right on time, but we said okay and left to grab something to eat. We came back about 20 min later and my stylist had me sit in a chair in the cape… and then left me there FOR OVER AN HOUR. She did not even TOUCH my hair until an hour and a half after my scheduled appointment! I feel like she was just trying to cover up the fact that she double booked. I thought it was incredibly rude and inconsiderate and a huge waste of an hour and a half of my life.
The color came out okay, I wish it was lighter– my stylist dumped toner on my head and then left me alone in the back room with my head in the sink for about 15 minutes with no explanation… I almost considered getting up, but at this point my experience was too far gone.
I will not be back to this specific location… and would definitely not recommend unless you have nothing better to do with your time.

I will be very honest. I have been shopping at this store since it opened. At first, I was ecstatic that it was in the area and I could get all my make up items in one location. However, this particular location is horrible. Either they do not have your items in stock, when you ask for help no one is available to help you in that area, or the management is terrible. Most times, when I go there for a specific item, I leave disappointed. Because they NEVER have it. That’s why I have stopped shopping there and instead take the 15 minute drive down to Sephora at the mall. If you like a store where you’re always disappointed and never get what you need, then this is the location for you. Otherwise, it’s best to steer clear and go to Sephora at Willowbrook.

If I could I wouldn’t even bother giving this a star. The staff there aren’t helpful. One worker tried to convince me to buy a product after I was pretty clear I said I didn’t like it. They never have anything in stock but I think that’s the usual story with Ulta anywhere. My problem with this store in particular is that it’s always filthy. There’s makeup all over the displays and there’s always an open box or two of merchandise in each display. There are parts of the store that look like they haven’t seen the light of day, dusty and a mess. I really wish this store would shape up as it’s in a prime location in town unfortunately I can never take this store serious. The salon, forget about it. My mom says the girls aren’t trained well and she would have done a way better job at home. Her blow out fell part as soon as she stepped out on a relatively nice day. The hair dresser didn’t use enough heat or product on her super thick hair. I only stop in when I know for a fact I need something and they have it. I recommend looking for another Ulta around Jersey as you’ll be disappointed here.

I love that Ulta is only a few minutes from my home and I can indulge in my make up fix without trekking to the mall. Think a combination of Sephora on a smaller scale with a great selection of drug store brands, great variety of hair tools plus a salon. I find I can run in quickly to pick up what I need and they usually maintain their stock well. The sales help can be hit or miss, you usually have to hunt someone down who may or may not be able to help you. The Lancome and Clinique specialists (Beatriz and Yvonne) are the most professional and knowledgeable. Today I was lucky enough to find Debbie and Eva who were both very sweet and helpful. Ulta has a good Loyalty program, (points for purchase that can be used for future purchases. Also look for coupons ($ 3.50 or 20% off) in the Sunday papers (high end brands are not eligible for the discount but there are plenty of other products to use it on) If you sign up for the Loyalty program Ulta will occasionally send other coupons, samples and offers in the mail.

I took a chance today and I went to get my hair done at the salon for the first time. I booked with Shanell and I couldn’t be happier with my hair! She’s professional and personable and she actually listened to what I wanted with my hair. She was thorough with her questions before even touching my hair. I got my roots touched up (black) and she suggested a black glaze on the ends to add color while preserving the integrity of my ends. I got a trim and I also added on a hydrating conditioning treatment for my hair type that lasts a month and helps balance the pH of the hair. She made suggestions only when she thought I’d benefit from them and she made sure that I left happy. My hair was shiny and silky and looking fresh when I left. Couldn’t ask for more when trusting your hair in someone’s hands! The prices are reasonable and I got a discount on the color with their current promo as a first time guest. I will definitely be back for my future services, also considering weekly blowouts with her since I loved how she styled it. I never got so many compliments on my hair in one day! Thank you, Shanell!

Came here to get a gift for my girlfriend. I don’t know anything about make up so I tried asking a manager for help, she refused and said she was busy to ask someone on the floor near the sections. I look back and saw 3 managers talking and laughing in the back by the employee room. So I just left, very unprofessional. Long line only one cashier breaking her back while managers stand around.

Unlike Sephora, Ulta has both high and low end items. Ulta never gives you a free sample with purchase (Sephora generally does). The last 3 times I’ve gone to Ulta they have managed to mess up my transaction. Twice I had to go back in and ask for the free gift with purchase. This last time I went in and spent $ 20. I provided the cashier with a coupon for $ 5 off the purchase and the cashier took the coupon scanned it and I assumed I had $ 5 off the total. Normally I can do math in my head, but the line was long and I was in a rush (my mistake!). So this morning I look at my purchases to find that I was charged $ 21.40. No $ 5 off was applied. I called to inquire and they told me I would have to come in for them to «figure out» what happened. Seriously? Terrible customer service. I will no longer be shopping here. Double and triple check your receipts because chances are they screwed you (and I truly believe on purpose since it keeps happening).

Got a facial done by Iysha and it’s was amazing and so relaxing, definitely recommend everyone to go there and get a facial done with her! My face feels amazing!

This place was a terrible experience for me. First of all the layout doesn’t make sense, but putting that aside was the customer service, or should I say lack thereof? There were plenty of people on the floor, but not one offered to help me find what I was looking for. There were 4 – 5 employees at the Loreal counter too busy chatting with each other to help anyone. Then I was stuck in line with only one poor employee having to ring people up. No one provided support for her and she rushed through our transaction. Think of a knockoff Sephora, with terrible service and half the brands they offer. Boo.

Tatiana did my hair today AND I LOVE IT! I had it cut and colored. I needed a Sunday appt and my usual salon is closed on Sundays. I am a busy mom, and I just found the most convenient place for hair treatments! I will definitely be back! Thank you Tatiana!!!

Some of the reviews on here in regards to how bad parking is here, is accurate. But don’t let that hinder you from coming to this Ulta location. The staff are all super nice and helpful! Some of the NYX products take a while to restock, but other than that everything is usually here.
The salon is always booked, so be sure to schedule an appointment before getting anything done. Brooke is my number one gal I turn to for my hair. She is so incredibly talented and you will for sure be leaving with a smile on your face.

ok, was thrilled, yes, i said thrilled when i learned of the opening a few years back. BUT… they are always out of stock on whatever it is i go in here for… and, forget it if it’s in the weekly flyer. It’s easier to order the stuff on line, although i could literally walk here. FRUSTRATING

First off, I love this location. The staff are all super nice and helpful IF you ask for help. Standing around waiting for someone to help you never works, especially in a store of this size.
Secondly, Brooke is one of the most talented hair stylists I have been to in the area. She was a total find on a random day and I definitely recommend trying the salon (Brooke is awesome, but I’ve seen great work from many stylists).

I like Ulta, I do. It’s nice to go somewhere that has a nice mix of high end and drug-​store products and that has an extensive line of hair styling tools at a variety of price points. However… this location sucks. It’s dirty, samples are all over the place, the selection is picked over. I went there at 11am on a Sunday, so it’s not like the store had been open for hours. And there are people who work there just wandering around and talking. Organize some stuff! Did the people who closed the night before really leave it like that? Also, their clearance section is composed of just stuff that should be thrown out. It’s nice that you’re now selling hair pomade for 1.79 when it used to be 7.00, but if it looks like someone’s fingers have been digging in it, I’m thinking it’s just trash.
The whole place needs an overhaul and/​or employees who care a bit more about presentation. I realize that inventory is something they don’t have any control of, but someone above their heads should be taking a look at it. It’s not like just one color was gone, I’m talking about entire sections of eye shadows, all gone and in every shade. I’m sorry, but I can’t be bothered to drive down Route 3, u-​turn and manipulate that horror show parking lot if I’m never going to find anything.
While I could find all the things I was looking for, I did find one. But, on principle. I just couldn’t buy it. They really need to get it together in there.

Store needs major housekeeping. Products are not neatly displayed. New products (not testers) appear to have been used. Shelves are dirty…
I asked for a sample of a product. The salesperson said she would have to find out if they give out samples. She came back and said sorry we don’t give out samples.
Won’t be going back there.
A great place to try new products is Blue Mercury in Summit. The sales people are knowledgeable and friendly. Plus, they are happy to give you samples.

This location is the closest to me and to be honest, I have yet to step foot into another Ulta. Although I haven’t really purchased much make-​up out of Ulta (I’m a Sephora type of girl), they have an enough of a selection for emergencies. I love their selection of hair products and it is mostly the products that I purchase at this store. There hasn’t been a time I’ve gone in and came out empty handed.
I mostly shop at Sephora but I believe Ulta has a better rewards program. I have been able to utilize points and apply discounts towards purchases. They are great with giving away samples (you’ve got to ask for them at the register!)
I have used the salon once before. I got a cut and a blow dry. It was definitely better than what I expected. My cut came out great and I left with a shiny head of hair.
Overall, the staff is nice but not outwardly helpful. I sometimes find myself having to locate someone to help me should I need suggestions or any tips.

I was so excited when I was driving down Route 3 and saw the signs that Ulta was opening near me. This location is beyond convenient, but it does have it’s flaws too.
We’ll start with the pros. They have a rewards program called ULTAmate Rewards. Members receive a coupon for your birthday for a free CK One Mascara. Not a bad deal. They also keep a running tab of your purchases and you earn things based on how much you spend. They e-​mail out coupons almost weekly and most of them can be combined with other offers. And they carry the salon brand hair gel that I use, which is why I shop here. It’s not available in many stores, and most of the ones that carry it are way overpriced. Their prices are reasonable, and pretty darn good when you combine them, a sale, and a coupon together.
Now, a big complaint that I have is that the shelves are not stocked well. The hair gel I use comes in multiple sizes and I’ve only seen the middle size in stock once. And I’ve been shopping here since they opened this location. Many other items are out of stock as well. Around certain holidays, they offer a 5 for $ 10 promotion. There is one currently, and about the only item they had left were mirrors. I asked the sales associate, and they were like we barely received anything for this promotion and don’t know if we’ll get more stock. Kind of majorly disappointing! I really wanted to buy stuff with this promo, and the other locations just aren’t convenient for me. Bummer!
I’ll keep coming back though as long as they keep the coupons and offers coming.