Riveredge Management

I recently moved out of one of Riveredge’s buildings in West New York (for work) and can say my time there was nothing but positive! I was there almost 3 years so I feel like I can comment with experience on my side. The Super, Guillermo, was amazing — and although he did not live on property — was very close by and extremely good — very knowledgeable and never made any «short cuts». He would stay for hours just to make sure the job was done right. The apartment was clean, spacey — I actually miss it!
When I would email the company about any issues or questions, they responded within a short time. If, for any reason, I end up moving back to New Jersey, they will be my go-​to company.
Thank you for a great 3 years!

I live in west side apartment since last three years, Great location, good neighborhood, laundry, grocery everything in front of the building, very close to Indian street and journal square .Very close to path train and public buses as well .PS 23 is in one block, street parking in front of the building. The most important thing is if any thing happen in your apartment , they fix right a way with in 24 hours. They have very good supper, If you have kids the area is imagine for kids you can find public school is in one block, The public library also situated is in one block„ the building attaché with park and swimming spot, safe area, everything systematic by online .I strongly recommend for this to every one…

I been living with river edge apartment from last 2 year in jersey city. I had really nice experience with apartment and manage team.
Apartment are very spacious and well maintained.
Management does very good job of communication and providing necessary service when it comes to fixing things.
I would recommend renting apartments with them.

Services are improved new super has been taking care of things properly. Also getting proper response from management.

I’m been a tenant for 3 years now and Riveredge management does a good job on communicating/​responding when I have had questions, they also make sure that the Super in charger of the building is responsible (whenever I had an issue the super is always there on time). Also whenever I have had questions or a problem regarding rent or future rentals, Shalva! has always help me and advice me properly. And she also responds back in a proper time:) Thanks Shalva!

I highly recommend this property management. I rented a 1 bedroom in jersey city from them and never had any problems. They are very prompt in returning calls and messages. The super at 500 baldwin ave was very helpful and assisted me with everything I needed during my lease with them. Dave and Shalva were very helpful to me and provide prompt customer service.

Saw the apartment in the midst of renovation. They said it would take about 2 months to do and we were prepared to wait. We got a call about a month later saying we could move in the following week.
When we moved into the apartment we found that they had done a rush job with the renovation.
–The walls were not sanded/​painted correctly so they had to come back and finish it over a couple days due to the dust that was in the air.
–You could see the lack of finish with the tiles in the bathroom and kitchen.
–The floors weren’t done correctly, you could see spaces in the beams. You could also smell cooking/​smoke coming from beneath you.
–When we tried to get internet, we had to have multiple people come only to find out they cut the wires in the apartment during renovation.
–The door was cheap/​ill-​fitted to the doorway so there were large cracks where you could see into the hallway from the apartment.
The building:
–There were apparently mice and bedbugs/​roaches. People got cats to deal with the mice. (which wasn’t allowed) Luckily we never got the bugs, just the rodents.
–The floors were uneven/​sunken which should have been fixed with the renovation. It affected how the bed stood on the floor which affected our sleeping.
— The live-​in super never went above the 2^nd floor to sweep so we always had trash on the floors.
— People in the building constantly let a homeless woman in to sleep in the building. We notified management they did nothing.
–We had to basically fight off flies in the hallways due to them not being clean.
–Management didn’t even try to address the issues we had when we first moved in until we threatened them with a lawsuit.
–They basically kept the heat on for maybe 15 mins 2x per day in the winter. So it was basically 60 degrees on avg.
— There was an issue where the heat was being routed thru the other building first & they were getting really hot so people would just turn it off and our building would have no heat.
–They would have construction workers come at 7 or 8 in the morning with loud music without any notification.
–These construction workers would also shut off the water and electricity whenever for hours.
— They redid the front steps with marble or faux marble and it was very slipper when wet. We mentioned this to them, they never responded. Luckily no one fell.
–The super was replacing the lock on the main door and left the door with no knob for hours.
–The super failed to shovel the snow adequately and put such a tiny amount of salt on the steps and sidewalks as to really be of no use. He said that management didn’t give him the supplies, he had to come out of pocket for them.
–Others complained of a leaking ceiling when it rained too much.
–When service was requested, it took management ages to get back to you and then it was after threat of legal action and only in the form of the handyman randomly showing up to your house sometimes at 7:30 on a weekday or 8am on a weekend with no advance notification.
–It was very hard to get in contact with someone at management as they basically had a «call center» at their office and no one who had power to do something was ever available.
–We asked management about a clause in the lease which stated you had to paint if you were in the apartment less than 3 years and they never got back to us.
–We never got our interest payment from our security deposit. They are supposed to deposit your money in an interest bearing account and pay you the interest or give it to you as a reduction in rent.
–They tried to keep $ 650 for not repainting even though we sent them proof. We had to threaten them with small claims court. After threatening them, got the interest and the remaining deposit.
They said it was a mistake! lol
Lots of the tenants have no idea of their rights, which they take advantage of.

Hassle free renting experience, and a prompt management staff, if you’re looking to rent in the greater West New York area, I absolutely recommend these guys.

In the past year, I have emailed riveredge about 3 – 4 times about maintenance issues and each time someone replied within the same day and issues were fixed by the next day.

i’ve been living here for one year. The overall experience is great. So far I haven’t found any issue that bothers me. All my neighbors are really very nice, and this whole community holds lots of retailers, restaurants, etc, so the live here is super convenient. In the brutally cold winter of 2014, the heater worked fine, never felt cold when arrived home. I wanna thank our Super especially, he’s such a responsible person that whenever I need something he would always showed up in time.
So I renewed the lease and decided to keep on living here.

So to update on my experience, I received a phone call from management while I was work this past Friday. The representative I spoke with apologized for everything that went wrong with my move. She was very nice and we had a pleasant but frank discussion. In the end I can say that we came to a resolution that we are both happy with. I was not expecting to hear from them but I am actually very much satisfied with my resolution. It made my holiday weekend!

Worst management company ever. I’ve been in and out of the court system for «non-​payment’ of rent when I was literally 10 days late. All this management company cares about is money. I spent the entire winter without heat with a newborn baby in the house. I eventually had to call the mayor of Union City to get them to fix the heat. The reason I didn’t have heat was such a simple fix it angered me even more when it took the guy 5 minutes to fix. They expect you to pain the entire apartment when you move out and they expect written notice by certified mail 2 months prior to your lease expiring so I have now been in a one bedroom with three people for the last year because I missed their 2 month grace period by one day. It’s like being in an abusive relationship they made me stay there for the past year all while trying to evict me every time I was a little behind, the last time they brought me to court they charged me $ 350 in legal/​court fees over $ 90.00 past due (which I still have no idea where the balance came from). When you call you get an answering service, the management company may or may not call you back. Everyone I have talked to hates this management company. PLEASE read all the reviews and take them seriously, I would hate for anyone else to go through what my family has gone though with this awful management company.

Horrible company. I need to move! I have been renting through them for almost 4 years now and it’s always something with my apartment from not having hot water because i need a new hot water heater or mushrooms growing out of my ceiling in the bathroom because of a leak or not having heat because the boiler doesn’t work properly, when i pay my own heat! They never fix anything just patch thing up and put band aids over problems. For each issue I’ve had at least 5 different people come and each does a worse job than the last. PLEEEEASE DO NOT RENT FROM THEM ESPECIALLY IF YOU HAVE KIDS, you will be sorry.

I have never been so annoyed in dealing with such an incompetent company that doesn’t know how to run successfully. Their answering service is a joke. You call time and time again, and all they do is take messages while no one responds. The employees that work for them are just as arrogant and incompetent as the company that they work for. They only arrive when you seek legal action and the only thing that they do when they arrive is try and calm the situation down by telling you everything will get fixed, but weeks or months down the road nothing gets resolved. I cannot believe they are still operating. They keep their tenants in apartments with frozen pipes, lack of heat, frozen windows because nothing is done to code. Even their «remodeled» apartments are just as shitty as the «non remodeled» ones. Just because you add lament floors and new cabinets doesn’t mean the plumbing is done right or that any insulation is even put into the walls. I’m waiting for my one year lease to be up and I am never renting from them again.

This management company doesn’t even deserve one star. Only if I can give them negative 10,000,000 stars… The nightmare started even before I moved in. Before I moved in, I asked them to repaint the wall, fix the shower as the water pressure was too low. That was about three weeks before I was supposed to move in. I followed up with the agent to see how things were going but he kept avoiding giving me the direct answer and wouldn’t give me the keys. The night before my move in date, my agent finally handed me the keys, however, the apartment was not done at all. I got pissed and asked the agent for the direct contact number of the mgmt. comp. but he did not provide and only showed me a screenshot of his communication with repairmen. If it was just that, I wouldn’t even bother to write a review about them because my time is so precious. No. I actually had another issue. I didn’t have hot water running in the apt and I had no access to the boiler downstairs. The super was not on site and I was not given his contact either. The agent kept saying the same thing that it’d take time. I couldn’t wait any longer and googled the mgmt. comp’s phone number and finally found it. But guess what? The phone number is only hooked up to their answering machine and the people who pick up your phone do not have any power to solve your problems. They are just a bunch of people outsourced to take your calls. I again got pissed and yelled and asked whoever was in charge of this issue to call me back ASAP. Someone did after a few days and finally, after almost a month of waiting, I was finally able to get the painting done and hot water going. Yay, but this is not the end. Two months before I moved out, one night, I was hanging in my living room checking stuff out on my laptop. I turned around, and, I couldn’t believe what I saw. A MOUSE. I screamed to death and emailed my super right away (I suggest you communicate through email with the management company so you have evidence in case something comes up later. Here are the addresses:
or
). I waited for a few days. No response. I called him and he said he’d check with an exterminator. I waited another few days. No response. I called him and he said he would come by. He did and he got nothing done. Of course mice appeared multiple times in my apartment in the mean time and it was driving me crazy. It still seemed so far away until an exterminator’d come by and fix the issue. I got mad and emailed the management company that I wouldn’t pay the rent until they’d fix the mouse issue. They did not say anything in that regard and finally sent me an exterminator. Only after that I sent the rent but it was a week past due. I had always paid rents on time and it was the first time that I waited, and there was a fair reason and I notified them of it. Guess what? A few days later, I got a court order asking me to pay late fee, court fee, and lawyer fee! Wow. you have no idea how mad I was. I emailed the company and told them to go back and read the email and to take down the order. It again took a little bit but they finally did so. I mean, really? If you want my money, at least provide some service. (Did I mention that the exterminator didn’t do anything but gave me a bunch of glue mouse traps? Yeah, I did catch some mice and threw their dead bodies but there were still many more in the house so the fight against the mice went on for the remainder of the lease. Thank god, my lease was almost up when I first noticed a mouse). Ok, it is getting really long but I still need to share another incident. So, since I was so sick of them trying to rip me off and avoid any kind of responsibilities, when moving out, I made sure to clean very well and took photos of everything so that they couldn’t touch my security deposit. I didn’t want to pay extra penny to them because they don’t deserve my money and they are just the worst people on the planet that do not know what a customer service is. Guess what? They took away bloody $ 650 for not repainting the wall! I actually had to go back and read the contract for that article. Sneaky people… make sure you read your contract before you move out and do things that they ask for! or read your contract thoroughly before you sign the lease and ask the agent to scratch such a ridiculous article. I actually did take my time and read all of my contract when I signed (the agent told me that I was the first one that did that) but it somehow slipped my mind. Thankfully, I had the wall repainted after I moved in and I had photos taken of before and after the repaint. I provided the photos to the management company and again, after a few week long of waiting, I was able to get the $ 650 back. Yeah. It was really painful. I really hope that this company goes out of business in the very near future. I hope the WORST for them.

So they are planning to make me happy by being more responsive.

This place has an office that doesn’t register rent payments, it takes forever to actually talk to an human about any problems. I’ve had a leak in my faucet in my bathroom for a year and still haven’t it fixed.

The property management firm is really bad. You can’t contact them directly, they don’t always respond to your emails. They hire cheap incompetent labor that screws up more than fixes things. They expect you to paint the whole apartment if you move out at the end of the lease. People next door left before their lease expired but the management company kept charging them rent even though a new tenant was already living in the apartment for several months.
These people have no respect for the tenants.
If you want to read real reviews of this company, not phony 5-​star ones that are posted here there’s more at this link:

The company is not visible at all. They send you a phone number by post (973.3 651 990) directed to an «answering service». what they do is «just passing the massage to the Management» also they always mention the management will contact you soon, which never happens.
Then they have appointed (by post with the management letterhead) a repairman who is with a phone and email, this person cannot speak English at all and never reply for emails. They send you strange people to fix, who cannot communicate at all. No appointments at all… you get a strange phone call and in few minutes they knock my door!!!
The company is visible only when the rent is delayed by few hours… they send you the court order!!!
DO NOT RENT WITH THEM… they never repair or maintain at all!!!

Just an update — I was finally able to move out from under these slumlords. I had my lawyers draft up the notices and painted the apartment myself. They gave me back the security deposit in a timely manner — shocking! I’m sure the manner in which the letter was written had something to do with it. However, immediately after I moved out I was sued for non-​payment of rent! This is after someone else moved in and I cashed my full security deposit! I couldn’t get anyone on the phone to return my call in time to avoid wasting a day in the Hudson Superior hellhole of a court so I had to trek all the way down there to straighten it out. The lawyer representing the company apologized to me for the confusion and really it’s not her fault but she works for for the most unethical company I’ve ever dealt with. I will never ever rent from this company again so long as I live.