Extra Space Storage

What can I say positive about this establishment?
1) They promptly debit your rental agreement payment when it is due.
And that’s where it ends… I rented a 24hr unit for the convenience but quickly regretted the decision for many reasons which I’ll list a few here.
1) No surveillance of the 24hr units that I could see from ESS but all their neighbors did have cameras as another reviewer mentioned.
2) My unit was located at the far end of their property adjacent to their neighbors whom do not like you parking near them so you must lug your stuff via cart to your unit if it happens to be located where mine was.
3) If you decide to visit after hours you will be intimidated by their neighbors. On every occasion that I went after hours, and they were there, their «goons» we’re sent out to «watch» me. When I say «goons» I mean big intimidating individuals that stare at you like bouncers at a club with arms crossed until you leave. Don’t know but sounds/​looks like something fishy is going on back there.
So, I must leave and jam all my stuff in the basement to save money and spare myself from any of that funny business. Thanks again.

I didn’t have any issues with my actual unit. I agree with another commenter though, it’s strange that the inside units aren’t under surveillance, only the outside.
I specifically came on to comment about two negative things about this business:
***************#1. This bothered me a lot and caused me to vacate my unit recently. They RAISE their prices every 5 months or so. You don’t get any benefits or perks for staying there, you get penalized. When I first signed up, it was $ 62, then it went to $ 69, then to $ 76 and I just got the notice that it was going up to $ 86 and this was the last straw. I was there just about 2 years.
2. Insurance is mandatory. I had to pay $ 15.50 per month (included in those prices) for the minimum mandatory insurance coverage. I think that’s absurd. The units should be under surveillance and they should be covered by the business in case of water damage, fire, etc.

Please!!! If you want to see your belongings again, do NOT leave them here. They advertise ²⁴⁄₇ surveillance. After a huge theft from my unit, we found out that some of the doors, including mine, do not have video coverage. They had the audacity to tell us to check with other businesses on the property to see if they recorded anything… Funny that is not what the onsight manager told me when I met him. Very deceitful.

Terrible customer service! Their leaky roof damaged my mattress and they would even give me a courtesy months’ credit! Go some place else especially since their units are not heated or cooled your stuff will get damaged for sure!