Standard Parking Gateway East Garage

If this parking garage were a person, I’d ask them out on a date just so I could find out where they live and burn their house down.

Once again not letting monthly paying customers park in he garage on Wednesday May 21 due to an Indians game, the team with the worst attendance in Major League Baseball. When you complain they just say they put up signs, refuse to credit bill. That is TERRIBLE business.

Although the physical and safety aspects of this facility are good, the service is terrible. Monthly parkers are treated like second class citizens, their loyalty and regular payments unappreciated. Extra fees of $ 1 per 15 minutes are charged on evenings of special events after 5:30. I can understand that they need to clear out the garage, but they do this even when the garage is less than half full. They make no special allowances for traffic jams inside, with dozens of parkers trying to leave at once. Today, all exits but one were closed, so there was a 20 minute wait just to get out. Of course, every trapped customer was forced to pay extra. Unacceptable!

This garage is the worst. Unpredictable hours, poor customer service, lack of an exit strategy during big events (their staff direct you in three different directions).
A parking garage next to a MLB’s finest stadium, and an arena should be a good experience. Not here. They go out of their way to tick their customer’s off.
Watch your valuables. The workers here were busted a few months back for bilking $ 160,000 in parking money according to published reports in the Plain Dealer (
).
Standard parking claimed their clients (Gateway, taxpayer funded foundation) were protected, but it was only after one of their executive’s visited the garage for a sporting event. Their internal audit team failed. So if they’re failing their clients, imagine how they fail their customers. Parking prices alone are like robbing you without a gun. Yet here, actual theft thrived.
Standard Parking’s slogan, «Ambiance in Parking,» is about as misdirected as the service at this garage.
Take the bus, or take your chances on the street before parking here.