Motorcars Honda

Between Darwin Nealon and Kenny Mac I never want to speak to another car salesman again NOR step foot into this dealership… Awful customer service, neglected to follow up when they say they will call back NUMEROUS TIMES and just a downright disrespectful attitude when speaking with potential buyers…
NEWSFLASH: People buy autos where they feel appreciated and helped you clueless excuse of sales professionals… If there was a way to leave a negative amount of thumbs I WLD SOOO DO SO ON THIS REVIEW!!!

Great service. Great waiting area! Why the 1 Star? 1 Star because they sell your information to companies that send you offers for scam extended warranties. This is the only place that I give my work phone number and I constantly get calls from these companies for extended warranties. Horrible business practice!

I found a great car here on
— Honda Accord 2012 Sedan and bought it on ½/​2016. However, the agreed upon price did not correspond to the purchase price on the title when I received it 2 weeks after I made the purchase. This MOTORCARS MISTAKE would end up making me pay more sales tax than what was required. While I attempted to resolve this issue by contacting the person who sold me the car, Joseph Zingale, no reimbursement was provided from my overpaying. A check was promised to me, but it NEVER ARRIVED!!! I waited and waited and waited, and enough time & PATIENCE is ENOUGH for stupid peoples’ mistakes!!! This MOTORCARS mistake did not financial benefit them, but benefits the state as they collect more revenue than what was required, However, it is MOTORCARS mistake, poor customer service, and BAD BUSINESS. While I believe I received a fair price on my new used Honda Accord, I wouldn’t return to deal with broken promises and incompetent salesman like Joe Zingale.

I couldn’t be more pleased with this dealership. Not sure what the negative reviews were about but I think they are revamping their space, service department and other things. We were greeted enthusiastically and our two kids were pretty much treated like royalty, which is no small feat considering we were there for a few hours and the girls got kind of cranky and annoying. (Soon they will have a child’s play area to avoid this potential problem.)
We were extremely happy with the vehicle we purchased as well as the way our salesperson walked us through every step of the process and took his time making sure all of our questions were answered. I would recommend this dealership.

After driving only Toyota vehicles for over 11 years, I decided to go for something different and get another reliable car this year, a Honda Civic. This was the first car I bought and luckily, I had a great experience at Jay Honda in terms of the salesman, Pat Sheehan. Unfortunately, the several times I went back to Jay Honda (in Bedford) for any type of service since then, I left extremely disappointed due to poor service, poor communication, and poor overall quality of care– the employees are not friendly, they don’t greet you for 10+ minutes when you pull in. They don’t specify their hours when you drop off your car and are quick to have a bad attitude. They don’t fix the problem you come in for, requiring multiple visits back until they do. It is nearly impossible to reach someone over the phone (I once got transferred over 7 times to the service department, and had to give up because no one was answering and it grew to the point of ridiculousness). If and when you finally reach someone, they give you short, rude answers, and forget about getting in soon if you need immediate car service. Yes, I know this is sounding like a bad review so far, but it does get better. I thought for sure that this had a be Honda service all around, and I made the wrong decision by not getting another Toyota, until today. Naively, I gave Jay Honda one last chance, and after them not being able to get me in or answer my questions, I decided to try Motorcars. Immediately, I got through to someone, who happened to be extremely friendly, and was even able to get me in for my maintenance the same day. Once I arrived, I was greeted immediately and my car was serviced right away, even though I was an hour early. Stephanie Talbot was my service consultant and she was extremely helpful, kind, and helped make it an overall wonderful experience. She kept me informed throughout the appointment and walked me to their lounge. Not the mention, their fresh baked cookies make everything better :) She also gave me a card for a car wash, which I desperately needed. I’m so thankful to now know that I can get reliable service to my new car, close to home. The only reason I did not give 5 stars was because I was quoted a shorter time than it actually took for my car maintenance to be completed, which was not really an issue since I wasn’t in a rush. I will definitely be continuing my services here. Will NOT, however, be going back to Jay Honda!

Two words to describe:
Fraud and Unprofessional.
I went there for the first time today because my car has been showing sign for low tire pressure for a week (this usually happens each year when the temperature drops significantly). After 15 minutes of waiting, we were able to tell them we came to get tire pressure pump. The front desk lady said, «okay. and your car might need some maintenance service.» without even knowing or asking the history of the maintenance service.
When the mechanic came to pump in tire pressure, he told us that the front wheel needs to be replaced because it had a bubble and a piece of sidewall missing, and suggested that we talk with the front desk person. The front desk person told us that both front wheels need to be replaced now and described two brands that they carried. When I asked him to write the estimated price for both brands, he seemed confused and asked why I needed that. I told him that I would go home and think about the options. He told me that it would be too dangerous to drive my car without replacing the tires. I told him I didn’t have time for it today.
When the mechanic brought our car, the low tire pressure sign did not go off, so I asked «did you add the pressure to the tires anyway?» The reply was «oh​.no. sorry.»
I just came out of the dealership and went to professional bodyshop to get the tire pressure. When I asked him whether my tires need to be replaced, he told me they are good enough to drive longer and just need to get pumped…

If I could give 0 stars to this place for their service center, I would.
I’ve given this place two chances and each time, I’ve left disappointed. Go somewhere else!
The first time I went in for maintenance, I’m fairly certain that they sold all of my information to a warranty company. I’m new to the area and very shortly after my service visit, I began receiving mail warning me that «my warranty is about to expire!» While I didn’t fall for it, I know that other people could. Terrible practice.
The second time, I went in for scheduled routine maintenance on my vehicle on a Sunday afternoon. After waiting for almost 2 and a half hours (they told me it would take 1.5 hours), I was informed that my rear brake pads had totally worn through and my brakes were now hitting the metal brake rotors which would need to be replaced. They quoted me over $ 500 for this repair. My car is 3 years old and I’ve never had any problems with it… no weird noises, no issues driving, nothing.
Once I told them that I wouldn’t be getting the repair done that day, the price on the brake rotor replacement went down two more times. Hmm, sounded a little fishy to me…
After talking to a friend, I was referred to a local auto body shop. The shop told me that the dealership was wrong; I really had 15% left on my rear brake pads (which they didn’t even suggest that I replace until my next oil change) and there was absolutely no reason to replace the brake rotors.
So happy I trusted my gut and didn’t go through with a costly repair that wasn’t even needed. This dealership is not trustworthy and I will never be returning. Just out to make a buck… Take your business anywhere else!

Of all the dealerships I have gone to I have never had a worse experience then at Motorcars. The sales reps that I have dealt with are rude and demeaning. My wife and I brought a vehicle to be appraised for sale and they quoted us $ 4,000 under what 3 other dealerships already had offered us. I asked the rep why the offer was so low and he said «it just is, why what do you realistically want to be at.» We told him the other offers and he told us that we should just leave and take the other offers. We then showed him the appraisal from their own website (black book) which quoted us almost $ 5,000 over his offer. He wouldn’t even look at the email. The reps name was Rich.
A few years before I went there when I was buying a car to see what they offered. I felt the price was high and wanted to know why it was higher then other dealerships and they again told me to go somewhere else and were extremely dismissive of my questions.
I would not tell anyone to go here, I have yet to have a decent experience here and feel that if they low ball me on my appraisals then it must be working on other people that may not be checking other dealerships.
I went to another dealership, got a lease in the price point that I wanted and sold my vehicle for $ 4,000 more than Motorcars offered. Happy end to an unnecessary ass ache.

2013 Honda Accord with approx. 13,000 miles.
On October 10, 2014 AM (Friday morning), I was at the Honda dealership located on 2953 Mayfield Rd. in Cleveland Heights, OH 44 118 for car service. After I waited for an oil change, tire rotation and car inspection, I was told by the advisor, Georgiann, that one of my tires, a Cooper tire (the other 3 tires are Firestone tires), located in the front, passenger side position prior to the tire rotation, had a gouge in the sidewall but the car was deemed still safe to drive. I thanked her and then walked outside to where my car was parked. I then inspected the tires and realized the single Cooper tire on my vehicle was in the same position, noting the gouge, and that the tires had not yet been rotated (this is the second time, at this same Honda dealership, this same issue has happened).
I then walked back inside the dealership and spoke with the advisor, who called the mechanic into the office from the shop and asked him to walk out to where my car was parked and explain to me what he had done.
When we arrived at the vehicle, he told me he had simply swapped the front, passenger side tire for the back passenger side tire. When I confronted him and told him the Cooper tire was in the same position, he then admitted to me that instead of rotating the tires, the had simply swapped the black, plastic tire cap from the Cooper tire for a metallic tire cap from the passenger side, back tire position firestone tire — in an attempt to make me think he had actually rotated my tires.
After confronting the mechanic about the tire positions being the same as when I had arrived, he suggested I give him back my car keys and the receipt so that he could take the car back into the shop and actually rotate the tires. I refused and told him I was going to speak with the management staff instead. I then walked back inside the dealership and confronted the advisor, who was very apologetic and gave me a full refund what had happened. She then ensured my tires were rotated before I left the dealership.
Following leaving the Honda dealership, I drove to the nearby hospital, where I work and then home, a total of 6 miles, at most, without any major issues.
On October 11, 2014 AM (Saturday morning), while inspecting the tires at home, I noticed there is now a 3 – 4 inch long, linear gouge, along one of the firestone tire’s tread, which is clearly exposing the tire’s steel belts.
My concern is two-​fold: I was never informed, following the vehicular inspection, of this deep gouge on the firestone tire (now located in the front, driver side position). This gouge was not mentioned following the initial tire inspection and therefore, from my understanding, was likely not present prior to my tires actually being rotated. I am now concerned about the safety of driving my vehicle. I also don’t recall any particular instance from when I left the dealership until when I arrived home that would have created such a deep and large tire gouge (I did not run over any pot holes, hit any curbs, etc.). The gouge appears almost as if a slice was made into the tire. I am very worried and upset about this as well as very disappointed that this was not brought to my attention. Therefore, I am now relaying this message in hope that this problem will be corrected immediately.
I have driven an accord for the past 10 years, have almost always had my cars serviced by Honda and I have never experienced any service issues before, until now.
** Update: On Oct 13^th AM (Monday morning), I returned to the Honda dealership to discuss what had taken place. When I arrived, Georgiann, the advisor, and I discussed my concern about the slashed/​gouged tire and she immediately had Bob (possibly a service manager) come to speak with us about the situation. Bob apologized for the «inconvenience» and thanked me for being «understanding». Bob and Georgiann then ensured a different mechanic and I went back into the shop where the mechanic replaced my possibly slashed firestone tire with a new firestone tire, free of charge. After the tire was replaced, I returned inside to obtain a receipt. While waiting, a manager named Mike Lesko asked me to step into his office where he explained to me that on Friday, he spoke with the owner of the dealership about the situation. Unbeknownst to me, Mike was already in the process of not only investigating the situation but states he was in the process of sending myself an email to offer a ride to anywhere I needed to go, in order to ensure my own safety and to have my tire replaced, free of charge. Mike was also incredibly apologetic and told me he was deeply embarrassed as well as livid about what had taken place. Mike and Georgian were both extremely kind and reassuring while speaking to me. I received the receipt and told them I had to leave.

Worst car buying experience EVER!!! My wife and I drove an hour to motorcars Honda to look at a pilot we saw online. We were willing to pay the sticker price and the first offered price for our trade in which was a civic. After waiting 4 hours we had not yet even been into the finance office without even an explanation or apology. Apparently moving us to the service area in front of a fish tank was supposed to appease us. I finally set a deadline of 7:20pm (we arrived at 3:00) to sign anything. After that time they asked us to wait another 5 minutes so we could be next in line. It was then explained to us that one of the finance people had left early so that was the reason for the wait. Why not tell us this 4 hours ago?! We were walking out when they offered us a whopping $ 200 dollars off a $ 25 000+ car. Really?! The plates and insurance had already been switched on the cars too so all we had to do was sign. Needless to say we drove away in the same civic we arrived in. Save your time and money and go someplace else.

I got off my last day at work with a colorful poster in my hand from my co-​workers. went in to my car and drove here to Motorcars for a routine maintenance check and tire change. what do I see on my windshield? a freakin’ parking violation ticket from work!!! irony of my life!
anyways, i went in and totally forgot that it was cold outside because of the very warm welcome of ms.georgette.:) i was attended quickly and in less than 30mins, I saw my suspended and tireless car at the workshop. Their mechanic patiently explained what has to be done to my car and made honest and sensible suggestions about tire options.:) He also allowed me to take pictures of my «baby.»
I’ve been coming here for 7yrs now and was always treated well.:) For me, great experience matters and that’s what I get at Motorcars on top of their exceptional skills in taking care of my car.:)
Also, nothing beats a warm, freshly baked and FREE cookies that you can get while waiting.:)

I have a 2007 Honda Accord. Service at Motorcards Honda is more expensive than similar dealerships in Houston TX.
For instance, they wanted over $ 150 for a B service, which would be half that in Houston. They were also unable to cut my aftermarket key, which per user reviews on
no other users/​dealerships had problems with. They were able to sell me the same version of their over priced key.
I always feel like I’m getting ripped off and find their rewards program gimmicky. Just give me a fair deal up front.

YOU WILL BE PRICE GOUGED. I REPEAT. YOU. WILL. BE. PRICE. GOUGED. If you absolutely refuse to let anyone but a dealership mechanic touch your car, drive to literally any Columbus Honda if you can. But this place? No. Do not pass GO or collect… (You get the picture.) Ask around for a really good local mechanic before landing here. I’m not sure what has happened over the years. But something has changed, and not for the good. I will not be back.

I purchased my car at Motorcars, and had a wonderful experience. After what I went through last night, I will never go back there.
I received a recall in the mail and contacted Motorcars to have it fixed. I arrived around 6pm, and was told it would take 2 — 3 hours to fix the problem. I asked them if I could have a loaner/​rental so I could run errands (or even just grab dinner), and they told me that since I wasn’t Elite at Motorcars — they would have to charge me $ 40. So lets recap so far … Honda messes up on my car, and I’m stuck spending 3 hours in a dealership on a Monday without anyway of leaving? Awesome, thanks Honda.
I tried to make the best of the situation, and my parents were nice enough to come grab me and take me to dinner. I returned around 8:30pm to check on my car to find out they hadn’t even started on it. In fact their exact words were, «Um — we didn’t know you were here, and haven’t even started on it.» Didn’t know I was there? I checked in, received paperwork, asked for a loaner/​rental, was denied, and sat in your waiting room for over an hour before leaving for dinner. How could you not know my car was there?
I ended up leaving Motorcars around 10:45pm. To make matters worse, they didn’t even wash or clean off my car after working on it, and the internet was so spotty that I couldn’t even get work done. I will never return to Motorcars. I’m very upset with how they treat their customers and value their time.

Motorcars Honda is a lot more than a repair shop. It is also a dealership. It excels at both, and is the best all-​around dealership/​service department I’ve ever worked with.
I’ve purchased three Hondas from this dealership since 2003, and all three experiences have been excellent.
In 2003, I purchased an Accord Coupe, in 2006 another Accord Coupe to replace my wife’s Jeep Liberty (at this point, I’d traded in my Accord on an Acura TL). In 2009, we replaced her Accord with a new Pilot.
I’ve dealt with the same salesman on each occasion, Andrew C. Andrew is the alternative fuel vehicle sales manager, but he and I have built a relationship, so I always ask to work with him. I have, however, dealt with numerous other members of the sales staff along the way, and they are all great. Trevor, the general manager came in to spend some quality friendly time with my wife and me ensure that we (having already bought two cars there) were completely comfortable and happy. Andrew checks in with me from time to time just to make sure I am doing well in general, asking more about my family than about my car.
The service department is open four nights a week until 2AM or 3AM (I don’t remember which), and that is a great feature/​service. They also have a beautiful waiting room with fresh cookies, TV, computers with internet access, and a refrigerator full of juice and soda, and comfortable chairs and sofas. So, if you are left in a bad situation with your car, it’s likely you’ll be able to get in at night after work, and even if you don’t have another ride, you can wait comfortably.
I don’t understand rating a place 2 stars because you didn’t like their price and had the work done elsewhere, but I guess that’s how Unilocal works, and those reading reviews can make their own decisions.
I can’t say enough good about this place, though. The quality of this dealership is a huge factor in my car purchase decisions. The Pilot was not my first choice in vehicles, but doing business at Motorcars Honda WAS my first choice.

Until recently I thought highly of Motorcars Honda. Generally, my past experience had shown their service department to be responsive and helpful. It is a dealer, so no matter what, you will be paying top price. That said, my most recent experience with them has made me vow to never go back.
In short, my car (10 y.o. Honda) was making an odd noise when I was turning right. I brought it in one afternoon and the next morning the sales guy called me to discuss my problems. He reported that the noise was build up on the brakes and the back rotors were worn down and my brake lines needed replacement. For the rotors it would be $ 500 and for the brakes lines it would be $ 2800 (!!!). He then claimed that he could do the brake lines using parts they made «in house» for only $ 2100.
First of all, as an engineer, I know that they don’t actually make anything there. At most they bend and fit generic piping to the car. While that it is a fair bit of work to do that, it isn’t honest to say they make the pipe there. Nor is it worth the $ 400 for parts that he claimed it would be. I was (and am) insulted that he tried to deceive me like that. Moreover, I couldn’t fathom paying $ 2600 – 3100 in repairs for a $ 3000 car.
Needless to say I brought it to another shop nearby. They were straightforward with me and replaced the rotors for $ 300 and the brake lines for $ 250.
It isn’t worth it to go to a dealership like Motorcars Honda only to pay 600% the price you could elsewhere and have them try and deceive you. I know others have had a good experience there and surely it can depend on who you talk to. Still, I won’t be going back anytime soon.

I’ve shelled out money for a lot of car repairs and service over the years, and Motorcars Honda on Mayfield is one of the most helpful and pleasant providers I’ve worked with. They talk straight, keep the ‘up-​selling’ to a minimum, do not create ‘crises’ that need ‘immediate repair’, and make every attempt to work by your schedule. Further, they’ll actually spend time on the phone with you to help determine the urgency of your situation, rather than immediately reverting to the standard ‘can’t tell ya anything until ya bring it in’ line that most auto shops use.