Martin Chrysler Dodge Jeep Ram

I am updating my review of Martin Chrysler only because Joel sent me a message asking me to do this. I am strongly in between a 1 and 2 star rating for this car dealership. Let me preface this review by stating that I am sure that not every car they sell is a bad car. In my own personal case, the car that I bought from them is in many ways a nightmare situation, and while this is not completely their fault, I feel that they treated me with terrible customer service and at the end of the day received the impression that they are only out there to make a sale, even if the car is a lemon.
Let me explain.
Everything in my previous review stands. I bought the car February 7^th and it died in my apartment complex parking lot a mere 2 months later. Nothing I did caused the car to break down. I drove it the day before, parked it and then went to drive somewhere the next day and it wouldnt start.
I towed it to the nearest mechanic (I trusted) thinking it was a battery issue, because, well, I had high hopes that my car wasnt a lemon. After Lamb’s Automotive determined that it wasnt anything they could fix they had it towed to a Chysler Dealership in North Austin who thought they could repair it. This is where things got tricky. The dealership stated that the parts in my car were not factory parts and blamed Lamb’s for putting them in. Lamb’s said they didnt put them in and I believe them because WHY DID MY CAR BREAK DOWN IN THE FIRST PLACE? Anyway, the dealership in Austin states that my warranty was null and void and charged me $ 1700 for a part that they never found, or never looked for and then refunded me. Lamb’s also refunded me even though they ruled out a lot of things for me. I thought that was nice of them.
So, at this point my car has been undriveable for 3.5 months. I didnt know what to do at this point. I had called Martin Chrysler Dodge several times letting them know about the situation I was in and everytime felt belittled by them during these long 3.5 months. They also wanted to blame Lamb’s Automotive. Very convenient situation to get out of doing the right thing. I dont know how I ended up convincing Martin Chrysler Dodge to fix my car, but eventually they agreed to take it, at my expense for towing of course. AUSTIN TO HOUSTON. HUNDREDS OF DOLLARS.
My car arrives at Martin Chrysler Dodge and they find the part within days. YAY. Every conversation I have with them they make sure to let me know that they are doing this even though they don’t want to or believe that they sold me the car in perfect condition. Unbelievable. Anyone else would have gotten a lawyer and had them take the car back.
It took them a month to repair my car, but they did it free of charge, hence the 2 rating, but at the cost of repeated rude phone conversations about how my car is not their priority etc and so forth. Basically, a charity case. I’m sorry, but if I sold someone something that broke immediately, I would feel bad about it. I guess that’s why I’m in the business of helping others and not cars. Nurse VS mechanics.
Jodie, the woman who sold me the car, never contacted me.
I got my car back on August 1^st. From April-​August I did not have a car. I was not offered a loaner car.
Oh, and did I mention that they parked it outside? My mom, (who picked up the car for me since she lives much closer to Houston and was coming to Austin for a visit) had to have the car washed just to see out of the windshield to drive it home. Tree sap on my car that I usually park in either covered or garage parking space? No one talked to them when they arrived to pick it up and no one apologized for the shape of the car or the fact that it had pieces just sitting in the seat that were not put back on. Months later I finally figured out where to put all the plastic pieces back on under my dash.
Since then, the car has had several other mechanical issues. A grade-​A lemon vehicle. Since I cant in good conscious sell this car to another human being, I hope to be able to drive it long enough to pay it off in 3 years and get something else, but not from Martin Chrysler Dodge.