Courtyard By Marriott Cleveland University Circle

The room was as expected. Mostly clean, saw the same dustball on the baseboard in bathroom for entire stay but I guess u can’t ask for immaculate. Rave reviews for the dining portion. Rodney and Jermaine who ran breakfast service in dining room exemplified top notch service, professionalism and customer service. Note to mgt: these guys exemplifies the best in customer service. I would hire them in a heartbeat!

This is in a really convenient location for anyone visiting Rainbow Babies & Children’s Hospital or University Hospitals in general — walking distance from the hospitals and restaurants in the area. The rooms are large and quite clean, plus there is free WiFi. The front desk staff was very courteous and helpful, and there are food offerings on the first floor right off the lobby area. I would recommend this as a place to stay if you are visiting that specific area of Cleveland.

The room was OK.
The down side is that all guests in our group reserved online and got the AAA rate of 180.00 per night. When we got our bills they reflected 189.00.
Very disappointed that they scammed 27.00 from me.
I won’t be back for this reason.

We had a special hospital rate of $ 119, my family booked a total of 5 rooms
stayed a total of 8 days … Clayton the manger all my friends and family’s rooms to my debit card
$ 4,600 worth … Clayton charged different prices of each room from $ 119 to $ 169
courtyard Marriott people are the biggest liers in Cleveland Ohio
they told me to go get my money back from my friends and family room which is not my job
i had one room which was room #406 and im only supposed to be responsible for my charges
when confronted the general manger he had nothing but lies up his sleeve I never signed nothing yet im out $ 4600 he made a fake bill linking every thing to my debit card
Never STAY HERE OR TRUST COURTYARD MARRIOTT WITH YOUR CREDIT CARD
stood here from July 18^th to July 27^th 2015 … terrible terrible
Bob McMillen had surgery at the Cleveland clinic courtyard put more pain ans suffering on me
we had a email saying $ 119

Nice hotel that is close to the Cleveland clinic and Case Western University. Rooms are contemporary and the shower is nice too! There is no public parking lot, valet only for $ 20, but you have unlimited access to your car. The hotel is close to a lot of different restaraunts as well.

Very nice Hotel. Reasonable prices close to the Cleveland Clinic (about a mile) we have stayed her 16 nights. Met all the front desk staff including the valet staff. Everyone was very nice and provided excellent service.

Excellent place to stay close to hospital university and Little Italy. parking is made very easy by very courteous staff .But the restaurant and bar service totally understaffed bring your own eat and drink elsewhere.

What hotel are y’all reviewing here? There’s NO Courtyard with this name or at this address on the Marriott website.

Beautiful bathroom, comfortable beds, and late check out is great. The Bistro has great offerings but the prices are a bit on the higher end. Valet is also on the high end ($ 20).

Disappointed in my 5^th’s night stay in a month’s time. The rooms are very costly for family’s of hospital patients. My 5^th night, I found that there was a was of toilet paper in the toilet, a dirty footprint on the bathroom floor, as well as so dirty spots that looked like they had been water droplets maybe?, no envelop to leave a tip for housekeeping, as well as a ripped piece of paper from a comment card on the nightstand… given the appearance of a «slightly used after last cleaning» feel/​look to the room. In light of this being my 5^th stay in a month’s time (over $ 500 spent) being terrified that each day could be my husband’s last, and all that goes along with that, I really feel that they don’t care because they know they know we really have no other option other than a waiting room! (No cots allowed in ICU). While they claim to offer patient discounts… all of the online rates are cheaper than their so called patient discounted rate.

Pretty terrible stay here.
We get in at 11 pm and are told it’s $ 20 to park the car. Ugh, fine. We fork over 20 bucks to the unfriendly staff, then proceed to our room. We pull out the sofa bed, and alas, there are no linens in sight. There is however, a washcloth and The Book of Mormon wedged behind a curtain. Weird. We call downstairs, and another unfriendly dude brings us some blankets. I make sure to place the Do Not Disturb sign on the door and go to sleep.
In the morning, the housekeeper ignores the sign on the door, and bangs annoyingly at 9:30. I tell her we’re checking out and don’t need anything. She leaves, and 5 minutes later, the phone rings. It’s the housekeeping manager. Apparently the housekeeper speaks little English and didn’t understand what I was telling her. I politely reiterate that we are checking out. All this unnecessary conversation has made me ravenous, so I go down to grab breakfast, as the front desk staff had said breakfast was served from 6:30 to 10:30. Much to my dismay, breakfast was at the hotel restaurant, and there was no complimentary breakfast.
Definitely not worth the 150 bucks we shelled out to stay here.

Great rooms. Terrible service. This is where out of town guests stayed for my wedding. Staff was disorganized and impolite. I was quite disappointed.

Great location to stay at if you are going to the university! You can walk to everything.
Valet parking a bit steep at $ 20/​day. Rooms are clean and spacious and the staff is great, especially Kirk!
Would have given 5 stars except for the Bistro. Love the idea of being able to have a bite to eat, but the hummus and «crisp vegetables» comes out with icky, old, gross vegetables. It wouldn’t take that much to give more than 2 carrot sticks that are fresh and 3 celery sticks that have been in the refrigerator too long. The Bistro in general needs something, like time management skills. I have been here several times and it seems like there is only one person working who has to do everything which results in waiting a long time no matter what time or what meal you are there for.

Worst Marriott I’ve stayed at (I’m platinum status and have stayed at a lot of Marriotts). Surly staff, bad service, hidden parking charges. They charge $ 20/​day for valet parking and they tell you there isn’t any other parking available. Then when you walk across the street the parking garage is $ 10/​day and nearly empty. Had to get my key reset 4x/​day. Steer clear of the Bistro for breakfast too. Expensive and it took 20 minutes for scrambled eggs. I had to remind them of our order. If I ran the hotel, I’d fire half of the staff and start over.

Not even going until next week but had to say how wonderful the person was
who helped me make the reservations over the phone. Her name is Lauren and
she should be commended for her excellent customer service. These days you
get so used to no customer service that you are actually surprised when someone
really is extremely helpful. Hope the stay at the hotel is great too!

Regretfully have to disagree with everyone that has reviewed this hotel before me…
When we arrived it was clearly presented ahead of time upon booking they strongly encourage the use of the valet service which is 20 dollars a day. I am fine with using valet with a car rental just not my personal vehicle. We parked in the lot connected to the hotel only to find the maximum time allowed in this lot is 2 hours so beware of that. I can not blame the hotel for this as I’m pretty certain they do not own this lot.
When we walked in later in the evening (around 10pm if I had to guess) we arrived at the main desk with all of our luggage. The check in clerk was on the phone and looked very overworked and flustered. I was a little taken back by the fact in front of the second check in desk was an unusually large amount of cleaning products and supplies laying on the floor in plain sight. I found that to be a little distasteful. Especially for such a hotel that portrays themselves as a «high end» facility.
During the check in process the clerk proceeded to take two more phone calls but she did apologize which was forgiven. I understood it seemed to be a very busy night for the woman who appeared to be the only one working at the time. I stated I was not comfortable using the valet service so I asked for advise on where I would be able to self park. The woman proceeded to tell me a story about the issues she had finding parking on her first day of work however did not help in any way, shape or form on providing any suggestions on where I would be able to go.
After walking into our room I found it to be very nice. Everything smelled good, was presentable and in good condition. I liked the fact the rooms access control is utilizing proximity technology rather than the dated magnetic stripe other hotels still use. It was apparent a child must have stayed in our room prior to our arrival as we found a small toy in one of the beds and pen «art» scribbled all over the walls next to the toilet. This however was not something that would deter me from enjoying the room overall.
Later on I attempted to turn on the television as I often watch a show to help me fall asleep. It appeared the remote control didn’t work so I took the back door off of the remote. I found the batteries were actually installed wrong. I reinstalled them the proper way and turned on the tv. The «default» channel turned on but I was unable to change the channel both at the remote, set top box and the actual tv. I then unplugged everything and plugged it back in to test again… still same thing I could turn the tv on to the default channel but not any other channel. It would allow me to raise and lower the volume but nothing else. I then gave in and started just leaving the only channel I had on for back round noise. Then the tv started randomly shutting itself off. By this time I am a half hour of troubleshooting into this and rather annoyed. The last thing I wanted was some employee who knew nothing about the system coming to my room troubleshooting the same things I had already done. I decided to call down to the front desk and make them aware of the issue I was extremely annoyed about.
I called the front desk and to my surprise I heard a man’s voice. I was expecting to get the same woman who checked us in… anyways I digress… I made them aware of the problem and stated I did not want someone to come to the room and troubleshoot everything I had already done. I simply wanted to convey my annoyance to the applicable people. This is when the gentleman stated he would credit my account. I was not expecting a credit, I actually didn’t want one I simply wanted the tv to work but I accepted and went about my night a little less aggravated because of that.
The next morning. My receipt they slip under the door did not reflect my 30 dollar credit they stated I was going to receive. I thought nothing of it, just assumed they had to test the tv to duplicate the problem before issuing the credit, no worries. A few day later I get an email with the bill that also shows no credit. I then call the hotel and speak to a woman telling her about my experience. She looked me up and found nothing noted on my account. She then asked questions about what the employee looked like??? Hello? I told you I called down to the front desk I have no idea what he looked like??? She then stated she will talk to management and her associates to see who I spoke with. She also made it a point to mention no male desk clerks have worked in the past week in an accusatory tone. I do not appreciate calling for a problem I was given a solution to then being spoke to in a tone which assumed I was making the story up???
Needless to say I am very much looking forward to speaking with a member of management as a hotel as new as this and as nice as this should not be experiencing the issues I have

My son and I checked in at 3:00am after a 12 hour drive. The staff were so friendly and helpful, clearly understanding how tired we were.
The location is perfect if you have lots to do in University Circle.

This hotel is an excellent place to stay! Every time I visit the Cleveland area (which I’ve been doing for years), I stay in hotels, and this is by far my favorite to date.
The valets are very friendly and prompt, the front desk employees are incredibly courteous and bend over backwards to try to make your stay more enjoyable. The lobby and café décor is modern, colorful, and cozy, while being more upscale than the generic look of a lot of more dated hotel lobbies in Cleveland. There is a bench immediately opposite the sliding glass front doors, which is an excellent place to sit and wait for your car to pull up during the frigid dead of winter.
Beyond the café, which wasn’t open during the time we visited (the one drawback of staying in hotels around Christmas), there’s a long meeting table where one could sit and chat with coworkers, bring a laptop and work (free high-​speed wifi throughout the hotel for guests), or even just sit and watch the world go by, since all the walls in the lobby areas are floor to ceiling glass. I was mesmerized, sitting and watching the snow flakes fall… it was like sitting next to a giant snow globe, and the best part is that I was warm and dry! That might also have been due to the fireplace next to me, above which is a large screen tv, where you could potentially sit and watch a late-​night show while your spouse is upstairs in your room sleeping. There were also a few computers for guests to borrow… how quaint :)
The gym is on the 2^nd floor and is 24 hrs. I didn’t use it while I was there, but it looked well-​lit and well-​maintained. It wasn’t huge, but then, it also wasn’t packed.
There’s a small swimming pool on the main floor which is only open until 10 pm. We had intentions of using it while visiting, but were too busy with family to do so. It looked nice, although it should be noted that it was definitely small, and I’m not sure how warm it would be in the winter. It WAS DISABLED-​ACCESSIBLE, with a chair-​crane to help disabled individuals get in and out of the pool. As I didn’t use the pool, I can’t verified whether or not it was in working order… but I was super-​impressed that it was there in the first place, since that’s uncommon at the hotels at which I’ve stayed both in and outside of this country!
The room was cozy, but very well laid out. I loved that there was a small couch (with a fold-​out bed!) in the room, because I love sitting on sofas reading. The window was very large and had a pretty view of the nearby church… it also let in a lot of daylight, which is so important during the winter months. The black-​out curtains were also highly effective… I could not tell what the weather might be like outside until I opened the curtains, and was surprised some days to find that it was actually quite bright and sunny!
The bed was very comfortable, which says a lot coming from me, since I sleep at home on a temper-​pedic, and am therefore generally miserable at hotels sleeping on spring mattresses. But this one was new (no springs jutting up into my hips at night!) and a comfy king-​size. The bedside tables were tiny, but got the job done, and the lamps attached to the headboard on either side of the bed were easy to turn on and off without getting out of bed and shed plenty of light for reading.
There were TONS of outlets available for us to plug in our various gadgets to charge. Yup, it’s a modern hotel!
The bathroom was GORGEOUS!!! And roomy and clean. The stall shower could easily fit two, and the sink was a nice height.
In fact, while the room was a bit smaller than a fair number of other hotels we’ve stayed in, it didn’t FEEL that way, because the furniture was laid-​out in a very wise manner, the hallway from door to bedroom area was wide (easy to fit a WHEELCHAIR or MOTORIZED SCOOTER), and rather than have a giant coffee table, there were two small cube-​shaped, lightweight, modern nesting tables… so you could have a larger or smaller coffee table, depending on your needs. They were also easy enough to move off to the side if you needed more floor space, to do your morning exercises or to open the fold-​out couch (we didn’t do the latter, but it looked like it’d probably be a full-​size bed at best).
I know what you’re all wondering, since it’s Cleveland: Were there any bedbugs? No!!! I’m happy to report not a one! We ALWAYS check under mattresses and in sofa cushion crevices before putting our items down, and found no buggy debris, nor did anyone get bitten… what a relief, given how bad the situation has gotten at many downtown Cleveland hotels!
The location is fabulous! You’re right next to museums, hospitals, and Little Italy! There’s also a Starbucks right across the parking entrance open until 10 pm!
I’d stay at this hotel again in a heartbeat!

I had the privilege of staying at this Marriott during my interview for Rainbow babies and wow it’s amazing.
The outside was pretty boring, not going to lie but inside it has a modern feel with wood panels and cool lighting and abstract shaped vases. They lack only exposed brick to add to the «cool effect» really. I noted a bistro and starbucks in the lobby area and the staff were very friendly about letting people linger in the seating area if they were waiting for someone getting ready in the rooms.
Like the former reviews have said, the rooms really are beautiful. I was in a double queen bed, a bit excessive for a single person stay (didn’t book it, it was already reserved for me) but it was accented with fake orchids in a cool wooden vase with sparkly clean counters, bed and floors. I liked that they had environmentally friendly soap, shampoo, conditioner as well as the bottles that they were stored in.
good free Wi-​fi as well! I would stay here again!

Other than the slow valet service, this is a very nice new hotel in the heart of University Circle.
Everything about our stay was pleasant. Good service, good atmosphere and good cost.
The little bistro was nice when we were trying to determine where we wanted to go for dinner. We had the margarita that was on special for happy hour (even on weekends from 5−7pm). It was quite yummy. We did not get to try any of the eats.
If you are looking for someplace close to University Hospitals, Case Western, Little Italy or the museums, I suggest staying here.