Conrad’s Tire Express & Total Car Care

I’ve been going to this location for 2 years now and don’t know why I waited this long to review because the service and staff at this location are phenomenal!
My first visit was by default, I had a flat and AAA towed my car here because it was the closest location. In speaking with the representative, he told me I’d most likely have to get a new tire since I drove more than 1 mile on the flat, but they would take a look and let me know. To my surprise, they were able to fix the flat and it was only $ 25 — I was ecstatic! Due to this visit and the fact they didn’t take advantage of me, I began to return for oil changes on a regular basis and the customer service has been top notch! (Note: The oil change takes about 1 – 1.5 hours, however I feel good knowing they are being thorough and not just pushing me through like some of the quicky oil change shops. They do offer popcorn and refreshments while you wait!)
Recently, my brake light went on and conveniently I had an oil change scheduled so I had them add on a brake inspection during this visit. John called me and let me know there was a recall on my Jeep and the car wasn’t safe to drive, which no one wants to hear, however again the customer service received exceeded my expectation and John arranged to have my car towed to a nearby dealership and even followed up for me! And since this was a recall situation, everything was covered! I asked about paying for the oil change and they weren’t even concerned about payment, it was more important that my car was fixed and safe to drive — they told me to come in and pay when I could. WHAT? No one does that. You guys rock.
In a day and age where customer service has lost its meaning, I’m glad to know there are still businesses out there that care about the customer and this Conrad’s has given me the BEST customer service.
Thanks to the wonderful staff at Conrads!

Well. The oil change was inexpensive, which was supposed to come with a tire rotation. Mysteriously when I came to pick up the car, the tires were all in the same place but the maintenance sticker indicates that it was done. I don’t have time to complain. Will just go elsewhere next time.

I went to this Conrad’s a few months ago to get a tire fixed (had a nail in it, and it could be patched) and it took them less than 30 minutes and cost me about $ 20. I was impressed. I thought Conrad’s and I would live happily ever after.
I returned for the same problem this past weekend. I made an appointment as I had done before. Unfortunately this time it took them about 90 minutes to tell me they couldn’t fix it and another 30 to get the new tire put on. Kind of a bummer. I know they are busy and I honestly don’t mind waiting if it’s a reasonable amount of time.
If I return, I’ll only go if I can get one of the first appointments of the day.
This review is sponsored by my impatience, obviously.
The tiniest of consolations is that while you’re waiting at this particular location, you can walk over to Rubin’s Restaurant and get something to eat or a cup of coffee, and/​or go to the overpriced Dollar Store to browse. (spoiler: nothing there actually costs a dollar)