Lube Stop

I’ve been to several lube stops in the area and have always had positive experiences. I even have a 5-​star review for the Lakewood location.
What is wrong with the Lee/​Cleveland Heights location? Unfriendly is an understatement, extremely unhelpful and super slow.
Despite living down the block from this location I will be driving elsewhere for all future maintenance.

I went here because I was leaving on a long trip that evening, and was due for an oil change. I was quoted $ 35.99 for the basic oil change. They did up sell me an extra $ 2 for the eco-​friendly oil, because who wants to ruin the environment?! But at their prices… why don’t they just use that as their regular oil? I guess it is up to the consumer to save the earth, not them! They then proceeded to try to sell me on multiple products/​services, as other reviewers have complained about, including services my car wasn’t due for. Failing that, they brought me the bill…$ 50.21. When I asked what happened to $ 37.99, they informed me that didn’t include the oil filter, and my car needed an extra quart of oil. Really?! Make sure you get ALL charges before you pull into the bay. Better yet, go somewhere else. My previous oil change was at Midas on Cedar rd. near Lee rd. They got me in quickly and changed my oil AND rotated my tires for $ 19.99. Lube stop wanted an extra $ 19.99 just to rotate the tires, so the same service was $ 70 at Lube Stop vs $ 20 at Midas! I opted for the easy drive-​thru of Lube Stop vs. waiting a little longer at Midas because I was in a rush (I wasn’t sure Midas would get me in and out as fast as the last time), but really regretted it afterwards. Based on some of the other reviews, I guess I got off lucky… at least my car wasn’t damaged (as far as I know)!!!

Absolutely avoid this place if care at all about your car.
I came here once and they way overfilled the oil (this is bad for the engine because then the oil will not circulate and lubricate properly). I went back and asked that they drain it to the proper level. The tech that did it first tried to verify with me that the oil was overfilled… and he didn’t even know how to open the hood of my Ford Explorer. After helping him open the hood and explaining to him that they cannot pass the full marker, he agreed to drain it and refill. When he did so, I heard a curse and a drop… the guy hurt his hand on the hot oil and dropped my drain plug onto the floor. Again, this is bad for the car because it introduces contaminants into the engine. These guys really just have no clue. All the while, the first tech who overfilled the oil was glaring at me, as if trying to intimidate me or something.
And that’s not all. I was talking to a friend and found that these Lube Stop jokers had not properly sealed her engine oil plug after an oil change, causing major damage to the engine. They went back and as other reviewers have said, the company would not take any responsibility.
Avoid avoid avoid this place. Take your business to Lusty Wrench or Alternative Solution.

Horrible. Slow and unfriendly. Never go here.

Quick and relatively inexpensive oil change. Some slight up-​sell tactics but you’ll get that anywhere, especially quick change places.
I’d go back here again.

worst consumer experience i’ve ever had while trying to get a simple oil change. i pulled into the lot. the guy waved me into the garage. i wanted to get out of my car, he told me i had to stay in it and they would do everything while i was in my car. i told him i wanted to go next door to the bank while they changed my oil. he said i had to stay in the car and then i realized why.
when you pull into this garage you are accosted by desperate salesman trying to milk you for every dollar you have. they told me i had to get the synthetic oil because of «the mileage on my car». my car has 30,000 miles. problem was that i didn’t want to pay $ 70 for an oil change. i was thinking $ 30. they had a $ 35 option, but the guy told me it wasn’t right for my car and i had to get the $ 70 change. i said «i don’t want to pay $ 70 and i don’t want you to put the wrong oil in my car, so i suppose i’ll leave.» he said «you can’t, we already drained the oil from your car.»
there was a guy under my car draining the oil before i even picked a service. so i had to stay. he wouldn’t even tell me what brand of oil they used. it was ridiculous. i told him to just give me the basic oil change. (there were 4 price options). slightly more than the basic was the «eco oil change». they tried to sell me on that, but couldn’t explain the difference, other than that «it was better for the environment.» but they couldn’t tell me in what way it was better. while they finished changing my oil, they tried to sell me a new rear reverse light, a new cabin filter and air filter. they were even shoving my dirty air filters in my face. saying «this is what you breathe». goddamn i don’t want to breathe it directly. and they even handed me an invoice showing all this work for $ 170. it was insane. in the end i got the basic oil change without extras. but damn did i have to fight for it. next time, i’ll just go to the dealer.
i assume this is just their business model at Lube Stop. I’d never been to one before. but i hated it. it was really crazy.
p. s. the dude knocked $ 5 off the change because he could tell i was pissed. but even still they get 1 star.

Best place for quick, thorough service. I love that you don’t even have to get out of your car.