Quest Diagnostics Incorporated

Staff was nice but running behind on appointments. I thought the whole point of making appointments is to avoid the excruciatingly long wait times. But, out of the 2 Clearwater locations, this one is best.

Do you get somewhat chagrined when about to have your blood drawn? Do you remember the sting and needle prick that turned into multiple insertions into your flesh and order to find a vein? What was the technician thinking and what training allowed this individual to practice his or her profession?
Having donated over 55 pints of blood into the Blood Bank, I was stuck many times. But in my later years, experience has me asking, «why one technician is successful in preparing blood samples while another totally missies the «mark?»
Notwithstanding, one lady named Bina Patel, did some investigation and seemed to «study» the situation, and came to another means to draw blood. She used a warm liquid-​filled compress to elevate the blood vessels in my arm and then methodically placed this same device in my hand.
Moroever, Nurse Bina was successful and to her I give thanks!

Came in for a pre-​employment drug screening. No appointment, about 8 people in front of me on the sign in sheet. I was called up to the window within 10 minutes, called back for screening 5 minutes later, and completely done in 30 minutes. Staff was friendly and competent. All good. Place was not especially clean, obviously see a lot of traffic, in and out.

Incompetent, malicious and unethical behavior is the norm at this office. Without getting into a laundry list of details please DO NOT go here. It may not seem like a big deal to get labs done but this place will put you in a world of pain… READ the other reviews on google but be warned that the staff’s rude behavior is only the beginning. If you «act up» or question anything prepare to get stuck violently and repeatedly and then expect them to «LOSE» your sample. I’m not kidding. this is coming from an RN with 10 years experience.

In order to keep a certain level of health plan, my employer offered to pay for a Wellness test, at no cost to me.
Or so I thought.
I made an appointment the previous night at the Quest website for the office I wanted and called the next morning, just to be sure. The Quest operator did not see the online appointment and could do nothing with the confirmation number given me. She was, however, able to set up the appointment again.
I arrived at the Quest office. Big waiting room with lots of copies of the free daily offshoot of the local paper. The sparse clients were the working poor, myself included.
I was called by my first name up to the counter where I showed my driver license and sat back down. Then the female employee behind the counter started **hollering questions** to me. I went back to the counter and informed her I would not be shouting answers across the waiting room. «Oh, well you sat down before we were through.» Un-freakin’-believable.
Of course, there was no record of my appointment AGAIN, and when I explained about my company paying for the test, Rude Loudmouth said, «You need an eligibility form.» I stormed out, went to my place of employment and had a sit-​down with my HR, who then called the company, where FINALLY a competent Quest representative explained there was no such form and gave me phone numbers for **their own office** to call should they still not know what’s going on.
Turns out, if you have a space in any part of your last name, their system doesn’t register the name at all.
As I drove angrily back to the Quest office, I thought about how many people like me (and my employer) Quest was costing in time and money wasted.
Rude Loudmouth was mercifully missing from the counter, replaced by an older agent who finally got the ball rolling. The RN who drew blood and did basic tests was kind enough, but could barely speak English.
I was glad to get out of there. Offered a choice between going back to that dump or choosing a death panel, I’d have to really think about it.

Came in to do a prehire drug screen and was in and out in no time! Interior was big and clean. Staff were friendly and efficient. I walked in, signed in, appointment was for 12:30PM. I was called in at like 12:32PM. Bam! Done! So glad I didn’t have to sit and wait for too long.
Parking lot is a bit crazy, Quest Diagnostics is in same shopping plaza as Nature’s Food Patch and a bunch of other stores.