Fitzgerald Used Car Outlet

I was able to return the Ford and they gave me credit to buy another vehicle. I bought a Subaru from the Subaru dealership, not the used car outlet.
All’s good except for the leak in my sun roof. Trying to get it repaired without having to pay an arm and a leg even though I paid $ 1500 extra for a warranty. Waiting for a dealer rep to give me a call…$ 115.00 diagnostic fee… really?

Just purchased a used version of my «dream car» at Fitz. For the last week or so, I had been going back and forth with sales reps, with less than pleasant experiences. I decided to bite the bullet and make the 4.5 hour drive from Tallahassee area to check out this car I found on autotrader, with an almost 12mo baby in tow. The vehicle and price is comparable to others within a similar geographical range, but after reading about the «FitzWay» on their website — I wanted to see for myself.
We meet Mike Hendry, and he is a true gentleman. I feel at ease right away. He is sweet with my daughter, and super accomodating — I am feeling good about this salesman. We check out the car and get my daughter’s car sear secure for a ride. Mike, a retired paramedic and firefighter, tightens the belt and gives me a few safety tips. Much appreciated! Sitting in the car, my daughter decides to choke on a piece of Mike’s business card. I start to freak out of course, but then recall Mike’s position, just a seat in front of my daughter. I was able to grab it, but he was ready to jump back and help. Umm. why isn’t my husband a firefighter/​parademic/​emt/​etc I start to wish. Crisis over. We test drive the car, and it drives like a dream. Unfortunately, we find out it doesn’t have a navigation system which was a deal breaker for me, as I’ve had a navigation system in my car since the age of 16 — I am pretty reliant. Also, I hate wasting gas and no longer have «time» to get lost with a screaming infant. Haha
Anyway, Mike contacts the local Lincoln dealer for a possible loophole. We may have one! Microsoft «sync» with Lincoln «MyTouch.» Pending dealership visit because today is Easter. and dear god I hope so because I got lost on my way out of the parking lot. If not, I may have to return the vehicle and that would be a sin because it has almost everything I need in a car. Fortunately, Fitz has a 5 day «no questions asked» return policy. Knowing my options (5 day return & MyTouch), I feel more comfortable because I need a vehicle ASAP.
It gets better… This USED car with over 90,000 miles on it comes with a dealer WARRANTY. I forget the details but it’s much longer than getting past the «is it a lemon?» stage, always a big fear of my husband’s. They must believe in their products. And not selling crap. Oh, and being honest about the condition & their findings… Honesty & full disclosure is uncommon in this industry. It just shouldnt’t be! However, if you’ve ever been to an average dealership (and I am sorry if you have, I won’t be again) — you know what I mean. Thankfully, Fitz believes it too — they show it in the way they do business.
I decide to go ahead with the purchase. Mike wants to see if we can get a better APR, and I concerned with the hard credit pulls. He checks and they can do soft pulls, and only one hard pull is needed if they can beat the rate. Of course Mike gets nothing out of us getting a lower rate, but he seems to have our best interest in mind so we decide to let them see. They try to beat our APR but can’t, which is not a testament to their abilities but to our diligence to getting the best possbile rate through USAA, prior to looking. However, I am sure they will take great care of you if you come unprepared.
While the team crunched numbers, I was on the phone with USAA. Mike and other employees played with my daughter and tried to keep her calm. It was great. Now, if they just had a play area or a daycare. they could probably sell me on a Lambo.
So, we enter the finalization process. Aka the «money part» which is always grueling and terribly long. right? Nope, not at Fitz. Smooth and fast. I was pleasantly surprised because in the past it had always been so terribly exhausting, even with cash! We got the car over 1k under bluebook, with a warranty, and great service. Oh, and two keys!
Mike Hendry is an asset to Fitz and I definitely will be referring my friends and family, as there are always 1 or 2 searching for a vehicle! And, even if they don’t need one persay, I will be sending them by to check out the «no haggle» dealership model (so foreign to my GM family) at Fitz for future reference.
My only complaint would be that th car wasn’t filled up with gas. I asked Mike about this and there policy is: .5 tank for used, and a full for new. Though this is better than most dealerships where if you buy used, you get what’s in the car, which they keep close to empty. However, I spent more on my vehicle than some of the prices of the new cars. This wouldn’t have bothered me so much if I didn’t drive hundreds of miles, and didn’t have 2 vehicles to get back home. Still, my suggestion for Fitz would be a full tank of gas. At least for those who came a long way with a baby to come to buy. ;)
I will be going ahead on Monday to see if I can get this nav issue figured out. I will keep you posted on whether or not I have to return/​exchange and how Fitz handles this, if necessary.