Eyeglass World

An absolutely horrendous experience. The staff has no clue how to process insurance and obtain what I co pays are. I ended up having to call my insurance on multiple occasions during my initial visit to give them information. So I got my eye exam, 2 pairs of glasses, and a year of contacts. First pair of glasses came in a week later, they were my eyeglasses but made as sunglasses. A week later, sunglasses ordered came in but no eyeglasses still. Finally, store decides to make them in house and contacts arrive. Go in to pick up glasses and contacts, they won’t give me the contacts because I need to be «rechecked» and the dr had 3 patients ahead. Come back a week later to pick up contacts, and they only ordered me a 6 month supply of contacts. Clerk starts to correct everything and suddenly somebody else (I assume manager) steps in and starts getting snappy again about my insurance benefits and what I’m entitled to. At that point I’m fed up and just want to get my contact refund and take my business elsewhere to which the manager suddenly has a change of attitude and says she will correct everything. A week and a half later, I have the other two boxes. All in all, it took a month and a half, a lot of arguing, and 5 trips to get everything. This place was a sheer disappointment and I’ll be looking elsewhere next year when I need new glasses/​contacts.