Bright House Networks

I would love to get totally rid of Brighthouse, but unfortunately I have to keep my e-​mail address because I’ve been using it in my business for over 20 years.
I’ve seen a lot of complaints online about Brighthouse gradually «upping» their bill each month — I went through the exact same thing a couple of years ago. I’d call customer service and heard «that promotion has expired» so many times it was ridiculous. I finally got tired of it and got a quote from Direct TV. I then called Brighthouse back and told them that if they weren’t going to honor the price I was paying that I was switching providers. I was told they couldn’t help me, so I scheduled Direct TV installation. After they switched me over, I called Brighthouse to cancel my account. They put me on with a supervisor who said she’d honor the price I was currently paying (i.e. the «promotional» amount) if I wouldn’t cancel! The way they treat their customers is just unbelievable!
And let me tell you, the picture quality with Direct TV is like night and day — there’s no comparison! I thought I had 5 new TV’s! It’s not perfect, we occasionally lose the signal when the weathers bad, but it’s a LOT better (and actually more reliable) than Brighthouse.
I’m not sorry I made the change.

They just don’t care. Since the day we signed up we had problems with the «bill.» We provided our own modem and each month a modem rental fee would re-​appear and a «slightly higher bill overall. Seems like every couple of months they raise the bill just a little bit. Basically when we signed up we said we want basic tv and the middle internet option. We wanted to keep our bill «under $ 99 a month.» They claimed «YES, that’s possible» but after a year they slowly raised our bill to $ 120+. Now $ 20 isn’t a big deal but $ 100 is already overpaying for a service that when «google gets here» will have to be more competitive (can’t wait for that day.) Cable companies are really on their way out thanks to steaming media. They only still exist to provide «live sports» and «internet.» My wife really wanted Bay News 9 but really after a year of using Broighthouse even she’s over the BHN games. Look up «SouthPark Cable Company» on youtube it’s so funny but it’s true.
I contacted Verizon and we are going to get twice the amount of channels and almost 3 x faster internet with matching upload and download for $ 75/​mo after taxes!

Bright House has been stealing money out of my account for two months after I cancelled service and refuses to refund. They recommended that I report the activity as fraud with my bank to get my money back. DO NOT subscribe to Bright House, the internet is horrible and they will steal your money if they have access to your bank account.

I really did not have a good experience with this company. Had to use it because it was the only company servicing my apartment complex. My husband called them on a Wednesday and they scheduled an appointment for the following Monday. Then on Monday, he gets a call that they are going to be late, arriving between 9pm-​10pm. Guess what. No one showed. No calls or anything.
We waited a few days and called again. Got a busy signal every time. So I called the Orlando office and they transferred me. After waiting for 5 or so mins, someone picked up. He was nice enough. Explained to me that they had a huge system failure and lost a bunch of appointments and calls. Great. Still not sure why someone would call to say they were going to be late and then just not come.
Then when they finally came, they told us that we couldn’t use our own modem or they would charge us more than if we used theirs. We got the receipt and looked at the price breakdown and it said that the internet was 28.04/m, plus 4.00/m for the modem. Also, they were charging 25.96/m for a phone that we didn’t even want. We asked them to take it off, but they told us that we would get charged even more if we didn’t use the phone. So, you are blatantly ripping us off?
Gotta give them points for at least being honest that they overcharge on purpose.

Much better service overall than Verizon and no silly charge for making changes to your service.