Banfield Pet Hospital

It was awhile ago, 2010 admittedly. But I have never gotten over how they treated my pet and I will now drive well out of my way to never use one. My rabbit strained himself somehow and lost use of his back legs. He had done it once years before but I was away from home and used a different vet. This time I went running to the only place open on a sunday and begged for help. After 5 hours they called and said he was ready for pick up and when I arrived he was exactly the same, except washed. They proceeded to tell me how they had never seen «a bunny be so calm in the bath» and I kept saying «there is something wrong he cant move his back legs, i came here for help!» and they never got it. Then when I demanded to see a doctor she came out and looked at my rabbits exam results and told me about his urine scald, his pee was acidic and because he couldnt move, it was burning him. She lectured me on how to care for my animal and I told her yesterday he could walk and today he couldnt and she didnt even register what I had said. I ended up walking out crying and I will never ever go to a Bandield again.

Very friendly and knowledgable staff, the waiting time kinda sucked though. I didn’t see anyone else there and the appointment ended up taking longer than an hour and my visit wasn’t a walk-​in.

Though it appears to be more convenient, because it is located in the back of Petsmart, we waited to be seen, though we had an appt. when we finally got in there, they didn’t have our records, though they were faxed from our previously vet the day before. When asked what we were in for, we showed them the pill container we needed refilled, and were told they don’t carry that med, and there is no substitute. Huh? But not to worry, we won’t be charged for the visit, they didn’t even look at our animal. The drug was for hormone replacement, incontinence. It was a great waste of time, though we had run the steps ahead of time to make sure it would go smoothly. Quite a mill, definate protocols, lots of meds being passed out for heartworm etc. 4 diff. health plans, quite a system.