VivaSmiles Advanced Dentistry

Poor Service. Waited 25 to 30 minutes in the waiting room. I called and knocked. No receptionist to let me know what was going on. When they finally came out. They wanted to seat me with an explanation. I said I didn’t have time. They obviosly don’t care about their patients.

The first item listed under Viva Smiles products & services is «24-​hour emergency answering service.»
I don’t care if your dental practice does not offer an emergency service, but how can you advertise everywhere that this is one of your perks… AND NOT HAVE IT?
Called the «24-​hour emergency answering service» throughout the night last night, and the message was «We’re sorry, no one is available to take your call,» without even a message service.
Seriously. And the worst part is, not ONE dentist in St. Louis — all of whom advertise emergency services — have called us back:
— Viva Smiles
— Wolken Dental
— Premier Dental in the CWE
— Clayton Dental
— Sevens Dental
And let’s not forget Emergency Dentist 24×7 whose entire business is based on their «network of fully staffed dental offices available all day, every day, even on holidays.» Don’t say you have a presence in St. Louis when you are not able to serve up anyone who can help. Unbelievable.
12 hours later, and not ONE has returned our emergency message or page.