Enterprise Rent-A-Car

I wasn’t going to leave a review, but I got a bunch of emails from Enterprise asking me to. So, since they asked, I’d say my experience was sub-​par. This location was nice for me because it was convenient for me to get there for the trip I was taking. However, I made a reservation well in advance for my car to be ready at 9am. I got a call the night before from a very nice rep who confirmed my reservation for the next morning at 9am. When I arrived at 9am that next morning, my car was not there.
I’m wondering how it’s possible that they spent so much time ensuring I’d be there on time, yet they weren’t ready with my car?
They did get one within the half hour to me from another location and I was then on my way, but had I been on a time crunch, that would have set me back pretty far on my trip.
I will say, again, that the people working at this location are very nice, so that counts for something, but I just wish the location overall was better organized and managed.

I rent cars for business travel and am located close to this location. So location is very convenient. Unfortunately, the last four times I have reserved a car, it is either not ready, not available at this site, or I am transported to another location to pick up a vehicle. Waits have been up to 45 minutes. For my last reservation, I ended up taking a compact vehicle (which was available on site) versus the reservation I had made for a full size vehicle. So, despite the location convenience, I am now using another company.

Enterprise always provides exceptional customer service and ensures my satisfaction with the rental vehicles.