Char-Grill

The food isn’t fantastic, but it’s good. The staff is always nice and very helpful. We eat here a few times a mo the with our son. I love the music they play and if you like your food a certain way (extra crispy, not as charred, etc) they will do it!

Very disappointed with the restaurant. I went here one night, order a chicken sandwich combo with bacon, cheese, lettuce, tomato and mayo. It was over $ 9, which is kind of high to me, but I just went with it. I was the only car in line, but I waited in the drive through for 15 minutes. :-(
When I got my food home, I noticed that my chicken sandwich had just lettuce and mustard on it; after having been charged over a dollar for the cheese and bacon. I was tired and didn’t feel like going back there AND I figured they’d offer a coupon or replacement for my next visit. I knew immediately that I wouldn’t be going back, so I just chalked it up as a loss and ate the little bit of cold fries they gave me with the meal.

To be fair, this review isn’t based on the food. I recently visited this location for a mid afternoon snack. I approached the counter to place my order. There was an older gentleman behind the counter back to the right in what I am assuming is a food prep area. He was dutifully wearing his plastic gloves, but he was eating while wearing them. I used to work in restaurants. I know people get hungry when they work. I just can’t believe he thought it was a good idea to apparently be working on food prep and eating. It was really pretty nasty. The good news my appetite went away so he might have saved me a little weight gain.

I wouldn’t be inclined to eat here, but my family of 6 stopped in for a quick lunch due to its close proximity to the highway, as they were heading home after a weekend visit. Mistake! Again, having never been before, once I started ordering (for everyone), the snarky, young cashier apparently took issue with my not knowing you need to include what condiments go on the sandwich as you order. I turned back to get that info, then, when it seemed she got confused about where we left off and I suggested we start from the beginning, she rudely said, «I got it already!» I guess that antiquated notion of ‘customer service’ doesn’t apply in a fast food store. (??) I was shocked when the total was near $ 70! WHAT?! For SMALL burger, chicken & pork sandwiches & fries??! Our number was called and we picked up our food from the window (haphazardly thrown into two bags). My dad took his first bite of a horrible pork sandwich and almost cut his gum open on a near two inch sharp, shard of bone! I took it back to the counter and the manager was told. They made us a new one (which we gave to the dogs out in the car) and the manager gave us a $ 5 gift cert, with her apologies adding, «these things are beyond our control.» I looked at the receipt, and it seems Miss Rude Cashier SHOULD have accepted my request to begin my order again, as she charged us for an additional chicken sandwich meal (almost TEN addl $$!) My dad ate the chicken sandwich since the pork was SO bad! NEVER AGAIN… Oh, and that gift cert I threw in my car? I gave it to the man asking for help, at the Walmart exit…

I’ve never understood the cult of Char Grill. And it’s not like I have something against fast food.
The only thing I can think is that most of the memories people have of this place are from 30 years ago, when everything was better, even McDonalds.
The prices are high for what you get.
The burgers here are definitely on the dry-​ish side. They’re cooked well. The chili here is bland, and the slaw is decent.
Fries are crispy for a very short period of time, and are always fresh and salty.
I’d say the only thing here that really shines is the staff. They are generally very polite and welcoming.
4* on the service. 3* for the food.
If you have the option, go to a Cook Out instead. They have them beat on flavor and value.

The only reason I put four stars is because I believe that there is always room for improvement… in this Chargrill there’s very little room for improvement the Service is great, without a doubt cleanest char-​grill I’ve ever been in and of corse the food is good too. I also believe the shakes are top of the line super thick and more flavors then cook out. If you’ve been under a rock the last few years and never been to a char-​grill I highly recommend going.

I’ve been going to Char-​Grill for years in Raleigh so it was a pleasant surprise to get one out in Clayton. For those who have been to other Char-​Grill locations, you will appreciate not having to fill out the little slip to order. Though, there is some nostalgia now missing, the updated order taking method is faster. Burgers are excellent. Be sure to study the menu and ask questions of you need clarification. There are Hamburger steak sandwiches and regular burgers. They also make a great grilled Chicken sandwich. For picky kids, there are chicken tenders. The shakes, as Amy pointed out in her review are different than other shakes. More so, they are different than the location on Hillsboro street location. More like a Frosty from Wendy’s. Enjoy!

Char burger was great but my chocolate milk shake tasted like a Frosty from Wendy’s. Not what I was hoping for. Very clean and friendly staff.

I am not a big fan of fast food but every now and then I get cravings for delicious burgers. I decided to try this char grill out and I was really impressed. Everything was nice and clean and the staff was very kind. In addition to my burger I had the milk shake which was very good. I will be coming back soon.

Burger was average, the pork sandwich I bit & threw out. By the way I almost eat anything. The wife was the winner with the «steak sandwich» which was just a bigger burger. Fries I will give kudos for crispy & hot. Soda had so much ice & maybe a quarter of the cup had actual soda. Not sure about refills as we were in drive up. Tried it I am done. A little pricey to me and maybe a simple menu for a reason.