Firestone Complete Auto Care

Avoid this place if you want the job done correctly.
I had my tires changed here at the Firestone on Route 31. The rear tires were put on backwards. Since the tires are directional and clearly indicated on the tires, there’s no excuse for incorrectly swapping the left and right. It comes down to basics of tire installation. The problem is also a lack of checks and balances at this place, to catch such a mistake.
To make matters worse, multiple representatives tried to downplay the issue. If there’s any reprieve, at least the store manager sincerely apologized for the situation and provided a price adjustment.
This is the second time I’ve had a job done incorrectly at Firestone. I have lost all confidence in them. You’re fired, Firestone!

Background: I moved to CNY a year ago and bought a new car. Along with being my first brand new car, this was my first time living in a state which requires a yearly inspection. After hearing from several people (some friends, some strangers) that this Firestone location was worth stopping by, I decided to swing in and see if I could have an inspection done without making an appointment.
Foreground: I typically dread stopping by car repair shops, especially new ones, as I find they are either hit or miss. The location of my first oil change was a nightmare! I was pleasantly surprised to find that there was only one person in the waiting room and the service advisor promptly came out to greet me. Steve was very courteous and after taking my information, they immediately got to work on my car. Disclaimer: I was informed that they are typically «slammed» so an appointment may be necessary under normal circumstances.
Conclusion: The inspection took around 30 minutes to complete and some of that time was spent chatting with Steve. He explained how state inspections work and although they made «recommendations,» he didn’t push them or make me feel they were necessary for a newer car. He was very helpful and showed me how they measure battery life and brake fluid levels. He seemed to have a good relationship with the community and I felt very at ease. I will definitely be returning for an oil change in the next few months.