Pet Palace & Doggie Day Spa

I have used their grooming several times for one of my dogs (Shih Tzu) when my usual groomer is booked. They do a great job with grooming and always have him in and out quickly (usually about 3 hours). He never seems stressed or nervous when dropping off or picking up.

We made reservations for Christmas time early in the month of December. We have 2 large dogs, we needed to board them for 3 days, the girl told me we were set with the big 10×10 rooms. During our travels to TN, we thought we would be late so I called and pushed the reservations a day back, didn’t cancel, but pushed back. Then in turn of events we got there in enough time and they said they were able to still take the dogs for the original date. We show up and it is the small runs, when I asked the lady at the receptionist desk she said that’s what we were slotted for and should try for the bigger ones, I told her what was originally said, and she dismissed it as an oh well. We had no choice but to leave the dogs in the smaller runs, which was incredibly disappointing considering what we were originally told! We also marked that we wanted pictures each day, when we didn’t get any on the second day, I called and was told they don’t pictures everyday and they were sending them out shortly, my husband and I never got a picture on any day. Which again was disappointing. We picked up our dogs, they are happy, responsive, and clean. Which is great, we will probably use this place again but I will ensure I get an email that we reserves a bigger run instead of just going based off their word.

After an afternoon of play time at daycare my papillon goes to the Doggie Day Spa to get a deluxe bath! Now I love my sweet baby but I know she can be difficult. She’s 6 and ½ pounds of pure sass. The Groomers who work at the Doggie Day spa are not only understanding of my needs (I really want a clean, fresh smelling, beautiful dog with bows in her hair), they understand her needs as well! I was told my little princess is a DIVA and she doesn’t like bows in her hair and her scratching the bows out will give her mats and I would have to come back sooner, rather than later, to have them removed but they put an adorable bandana on her instead! To me, this is WONDERFUL service. My dog was upset, I was told why she was upset, and they fixed my «bow dilemma!»
I wouldn’t take my DIVA anywhere else! She is a clean, happy fur baby and I am one happy momma!

The people are friendly, prices are affordable, and my dogs always look great when they are done getting pampered. Been taking my dogs here for almost 3 years. Would love to give more stars but it often takes several hours before my shitzu and poodle are ready to come home and that means they spends a significant amount of time in a cage.

When I first began using the grooming services at Pet Palace in 2013, I was really pleased. However, as the business became more successful it began to show signs of «growing pains» which unfortunately never resolved. My little dog was spending longer, longer, and LONGER in the «day spa» kept in a kennel surrounded by loud noises while receiving little attention.
Once, after being at the spa for five+ hours, I called to see if they had lost my phone number, they said, «She’s almost done, we’ll call you.» A good while later I decided enough was enough and picked her up. She had been washed but not trimmed.
I decided it was a fluke. Anyone can have a bad day, right? The next time I took her to Doggie Day Spa, she was there six hours after which she was so sick, I had to take her to the Vet. The LAST straw was essentially a repeat of the time before: There all day, sick when she got home, at the Vet.‘s office the next day. My veterinarian wouldn’t say whether or not he thought she’d been drugged, but he did advise me not to take her back because the anxiety alone could be making her sick.
The cost of the grooming, plus a veterinarian visit, plus my dog’s distress was just too high.
(PS: I’ve since found a groomer who comes to my home and does an excellent job.)

I brought my Australian Shepherd in here on a whim, hoping for the best, and to say I was disappointed would be a huge understatement. When I called after 4 hours to see if he was almost ready the lady told me she had just bathed him and was about to start on his cut. WHAT? I assumed at the time that they would rinse him off after or at least comb him out but a half hour later and in a rush, I picked him up to find that he had not been rinsed or brushed out and instead my car (that I just had detailed) got covered in hair. I spent about 20 minutes at home with the furminator and brush getting him clean of excess fur. I was charged $ 65 for this service. I called with my complaint upon arrival home and was told that I would receive a call from a manager the next day. I never received a call. I can see the track marks from the clippers in his fur and it actually looks like a toddler got loose with dog clippers and attacked my dog. Professionalism? None. Customer service? Non-​existent. Any talent whatsoever? Nope.
My business ever again? Absolutely not. Unless you want to pay for a crap job then do not come here.

man does my dog Benjamin LOVE this place, we have been taking him there for the past 3 years. I tried taking Benjamin to places closer to my house but they don’t do so well with Yorkie’s. At Doggy Day Spa I ask for a teddy bear face, nice trim, nails filed after cut, facial scrub… the works and he gets it! not to mention the oatmeal shampoo for his sensitive skin and treats afterwards. They always call when he is ready, always polite, they send birthday wishes as well and are very loving to my Ben and now I will be taking our new addition our teacup Yorkie Roscoe.