BJ’s Optical

I would like to start this review off saying that I very rarely will ever complain, and my mother and I have gotten glasses from BJ’S optical many times and have always been happy. Mitch changed that.
So about a week ago I had gone into BJ’S to pick up my mother’s glasses. They said it would take 2 weeks to come in at the latest, but took about 3 weeks. It is understandable stuff gets backed up. That isn’t the problem. When we got there they proceeded to tell her there is a huge chunk missing out of the corner of the lense. Yet still fixed it by telling us they will order a new lense and tell her they will pop a new one in at the store. Where it gets bad is when my mom asked if they picked up the current prescription from her last eye exam, Mitch’s response was him very rudely saying «well how would I know.»
He had called into the last eye place to get her current prescription and she was just double checking because it was a bit blury. He then picked up her old glasses and began to wave them around into her face telling her she doesn’t know what she is taking about be cause he doesn’t know what perscription is in her old glasses. Yet she made it very clear that it was going to be the same one when she placed the order. I did interject to ask him to not adress my mother with such a rude tome and agressivness. He ignored me and kept yelling (yes, yelling) at my mother how he can’t tell her what perception she has or if it is good anymore. Personally I think that is his job to find things like this out. My mother promptly put her newly ordered glasses down and told him she would not take them and requested a refund. He was very rude about it saying it wasn’t his fault she didn’t understand anything he was telling her. Once we got the refund we asked for a number to contact his boss and he said he would call his boss also.
The optical area in BJ’S is right at the cashiers lines. So he was openly yelling at my mother while customers were standing there watching and listening.
I was very sad and angry to have this experience, we loved our past times we have gone. That being said we always went through the man Eric, he is always kind and assisting. It was such a shame that Mitch ruined our expiernce and we will never give buisness to them again.