Umpqua Bank

Worst customer service I have ever experienced at an Umpqua Bank location. I have been a customer since 2002 and have always had great experiences at all locations but this one.
I went to deposit a check that my boyfriend and I received as a refund of security deposit for a house we had just moved out of. I had no experience depositing a check with two names on it, so I had endorsed it with my signature, but his signature wasn’t on it. I was turned away and told that «there is only one signature on this check but both parties need to sign it in order for it to be deposited, or it needs to be deposited into a joint account.»
Frustrated with this, I drove home and got my boyfriend’s signature on the check, returning to the same location a few hours later to attempt a deposit again. I was told this time by a different clerk that my boyfriend must be present and provide ID in order for the check to be deposited. I mentioned that the person I spoke with previously said I only needed both signatures, and I made it known that I was very displeased at the lack of pertinent information as it is not a short drive for me to get to this bank. Upon overhearing this, the person I spoke with before marched over and said «I did too tell you that you both need to be present. There is nothing we can do for you.» They both proceeded to walk away and not discuss the matter with me further.
I will be taking my business elsewhere from now on.

Hmmmm, I don’t know what to think about these other 2 reviews. I have been a customer of Umpqua bank for a decade now, and have had no such problems.
This was my first time to this store, as I just recently moved to the area. I was just making a deposit, and had a fine time doing it. In fact, both ladies at the counter assisted in answering further questions that I had. I’ll continue my business with them!

Watch out if your balance is zero for only 10 days they will automatically close your account without informing you. Even if you have an account that doesn’t require a minimum balance. I was a customer for 6 years and that still didn’t matter. The worst part is I still have direct deposits coming in after they didn’t inform me of the closure. I think I will stick with my community credit union instead of trying to reopen the account, because who knows when they might just close it on me again.
Plus specifically this branch employees are very slow and not that friendly.

12 550 SE 93^rd AVE ST 100 CLACKAMAS OREGON: HIDDEN FEES, HORRIBLE! Poor customer service, manager named Devin couldn’t care less that her customer is being treated unfairly, and talks down to you like you are a child that needs to be disciplined. I opened 2 accounts there around 2007 that were both free of service fees. I live paycheck to paycheck like alot of us in this economy today. About a month ago, the savings account began drawing a sudden service fee. I have my direct deposit (small amount I set aside each month for an emergency) go into the savings, and then transfer it to my checking account for use with a debit card tied to the checking. Out of nowhere they charged me a 10.00 transfer fee, and since I had left about 5.00 left in the account after transfer, that overdrew the account. After some serious objections and raised tone of voice, They reversed the charge, then 2 weeks ago when I made a transfer out of savings to checking, they suddenly started charging a «service fee». When I had to call again I even spoke with Jesse, who didnt know how to do anything but cite bank policy to me, ignoring the actual issue. After insisting on talking to his manager because he was essentially like talking to a wooden post, he connected the manager Devin, who backed up her bank clerk, citing that the account should have been charging the service fee all along, it was a an error made by the person that set up the account and my account had been «cleaned up» now, and would draw the monthly fee. She refused to put the account back the way it was. I said I would work on canceling my account with them, and she removed the fee. Sadly she seemed more than happy that she was losing my business. Again, this was 2 weeks ago. We all know it takes a month or two to realign direct deposits with our payroll department. I had another direct deposit go into the account just the other day, 2 weeks after this happened. I looked online and could not find my savings account at all, nor my money. I called the bank and Devin answered the phone, not identifying herself as the manager, and told me the account had a zero balance for several days and force closed. I had money in the account, it was $ 1.00, but it was still my «one dollar». She said it drew a service fee again, and it closed out for inactivity. I was pretty upset and demanded to know where my direct deposit was. She said it probably went back. She called back and found the money sitting in an «unposted status» since October 31, for the last 5 days. So they had my money and were just sitting on it, they didn’t even deposit it into the open checking account. I am looking into legal action and seeing who the bank has to answer to. When they changed the terms of my checking account, to keep it fee free, there was a process to go through to make it happen. This is not true of the savings. There was not one notice in the mail nor a phone call nor an email, that they were changing the terms of the savings account. Instead they blamed it on a clerical error since 2006 and have hit me with transfer fees and service charges, and force closed the account, blaming it on a system that they have no control over and are not apologizing for. The real condescension came though, when Devin said she thought I was going to work on canceling the account. She never had any intention of retaining my business and her attitude clearly reflects this. POOR CUSTOMER SERVICE, HIDDEN FEES, STEER CLEAR OF UMPQUA BANK,