Soft Touch Dental of Clackamas

First, I have to say that I had already opened a review and was going to rate this place 2 stars before I even saw the dentist. The waiting room is awful. There is nothing about that little area that makes you feel at ease.
My son was actually the one getting dental work done, he’s 12. When we went to the exam room and met the dentist, I immediately felt better. I didn’t want this to be a traumatic experience for him and as soon as I saw the doctor and spoke with her I knew everything was going to be OK.
The dentist was very kind and gentle. My son liked her also.
Despite the awful waiting area, I will bring my children here again.

I hate the dentist. I had a very traumatic experience as a 15 year old girl, and have been terrified ever since. It seems only emergencies are what gets me in the chair, usually for root canals or extractions. The feeling of being scared magnifies when I become embarrassed that I let my teeth get so bad that, THEY DO need emergency care. Ugh. As you read, please keep in mind, the pain, terror, and tears this type of doctors appointment brings me, just like you, maybe? I want this to help other fellows with major dental fears!
Customer Service:
I wanted to give THE LOCATION 5 stars, bc it was a EXCELLENT experience with the front desk, assistants, and Dentist. HOWEVER, the reason for losing some good marks, is the same as what I have read from other online reviews, and NOT just listed on Unilocal.BJ and ESPECIALLY Sherry are the reason I almost did not continue with my treatment here. I have never been talked down to and treated the way I was than when I spoke with her over the phone. When a friend called back for me, I was upset and in so much pain, she hung up with her jaw dropped, saying she couldn’t believe Sherry and her rudeness. Expect to be interrupted, talked down to, talked to like a infant, and her belittling backhanded comments about WHY I was having tooth pain. ugh. See above embarrassment issue right?! THANK goodness, she is just a lame voice on the phone and NOT ANYONE important in the dental office. Please keep that in mind. Her bad attitude reflects on how she feels about herself, not us.
Location:
Ok. So. The location was convenient, just off Sunnyside and 205. I missed a turn on my way out and having to go all the way up to 122^nd and U turn was a bit of a challenge, but not awful. However, pay attention! Once to the location, signs show me to park on a bit of a lower «level» parking lot. Its a small lot, but there was 1 spot left, just for me! Goodie. *gulp* When I walked up, I saw this location housed more than 3 businesses (I don’t remember what… LMT and maybe insurance???) The door opens to the smallest lobby I’ve ever seen, to the left is the LMT and then a LONG staircase up, and the Soft Touch Dental door, directly in front of me to the right. Shit. Ok. I have to walk in. Ok. Walking in … Super small waiting area. Smells great, clean, modern chairs and a tree. Lots of sports illustrated and a better homes and garden. No radio. No tv. I can hear the drills, spits, water piks, and mumbled answers from the peeps in the chair. No one is screaming. No crying. No EMS. I’m feeling ok. Shaking like a leaf, I walk up and am helped by 2 of the NICEST receptionists ever! (I will get their names on Friday and update ;)) They didn’t blink an eye when I mentioned I was with Moda/​OHP/​Family Care aka bottom of the bottom feeders of Cover Oregon. She smiled and said, «We’re so glad we’re here to help you and get you out of pain.» I started crying. I felt a peace and calmness for the first time in about 6 weeks, as I had been searching for a dentist that WOULD take my insurance. I filled out my paperwork, easy peasy. I waited about 20mins. ugh. I hate the dentist. How do they do this ALL DAY LONG. In the words of Sara from Jimmy Fallon, EW!
Dental Hygienist:
Cookie! :D I’m a pastry chef and the irony that my Universe brought me a assistant name, Cookie was a instant smile! She noticed right away I was feeling uneasy, shaking, and now the sweats had started. Her vivacious curls and welcoming smile made me feel like we had known each other FOR YEARS! I started to apologize to Cookie, as if SHE were my jawline, bone tissue, or damaged tooth. I cried and said, «I’m so sorry.» She gently put her hand on my shoulder, looked me in the eyes, and said, «It’s ok. We all make mistakes. Now, lets get this taken care of!»
*Im crying right now, as I type and relive this moment… it was very touching*
Cookie was gentle with the xray, listened to me and LET ME BE ME! She didn’t rush me, or get frustrated when she had to work for a few extra minutes to get the xray slide into a comfortable position in my mouth. She didn’t tell me what I should have or could have done, she accepted me and my bunk ass tooth. She left, gave me a air high five and said, «I look forward to SEEING YOU SOON!» I laughed nervously, because my past says, yea, Im only here for emergencies, however, I meant it when I said to her, «YES, I WILL see you SOON Cookie! Thank YOU!»
The Dentist:
Dr. Sarah Mazareei joined me chair side within a matter of minutes. She introduced herself in a very gentle, soft, and caring voice. I told her my stress & history with dentists, and confided in her I was SO ready to be over the fear. She said she would help with that, and I believed her. :) She didn’t have to do much at this visit, just diagnose me. Its a root canal or extraction. Go figure. Sigh. I have decided to get the extraction and that will be at the NE 13^th location. Review to follow.
Thank you Sunnyside peeps! See you SOON! :)

Went here for a general check up and knew I would need to get some fillings soon. The check up went great and I really liked the dentist and hygienist. When I went upfront to schedule a date for my fillings I was told the dentist didn’t have my chart ready so they didn’t know what I needed but they would mail it to me. I never received anything in the mail and I called them twice. It’s unfortunate that the front desk is so unorganized. I won’t be back.