Pacific Fence & Wire Co.

I needed a small fencing job done on the front of my property. Eventually, it was done, and it looks nice.
Good stuff:
Bid came in well under another, with a promise of quicker installment.
When the guy who did the fence showed up, he did show up on time, and did a good job installing the fence, with attention to details like making sure it was level to the ground to keep the dog in, and that the gates opened the correct way. It looks good.
Not so good:
Abysmal communication. I had to essentially chase my service rep to deal with questions on basics, and generally received terse, poorly spelled, unpunctuated emails in reply. Not impressed.
The one time I called the office (on the rep’s instruction ‘if I had any questions’), the person who answered (some guy) seemed surprised and a bit put out that I had the temerity to call. He didn’t let me even finish my sentence before transferring me to, of course, voicemail.
Confusing contract if you actually read it (and I did). Lack of guidance as to what their payment options and expectations are.
Bottom line:
In the end, I got the product I wanted, for a better price than the competition. But as I state in my Unilocal profile, I grade on customer service, and I was not impressed at all. So… would I recommend them? Sure, I guess… they delivered the product for a good price, and if you’re willing to put up with the poor customer service, you would probably be fine. Would I personally use their services again? Probably not.

We used Pacific Fence to install approximately 270′ of fencing and three gates in our backyard with 6′ cedar on the front and sides with steel posts and 6′ black chain link (didn’t want to obstruct our view) in the back.
We didn’t immediately move to Oregon when we bought our house, so we had to coordinate getting quotes from contractors to align with when we did weekend visits from out of state. We appreciated that the sales guy from Pacific Fence was willing to come out and give us a quote on a Saturday when we were in town. Only one other fencing company was willing to do that on the weekend. Pacific Fence’s quote was slightly lower than our other bid and we appreciated that they worked with both solid wood and chain link.
Overall, the guys who built the fence did a great job. There are a couple spots where the fence is higher off the ground than we were initially told it would be due to a slight slope, which could be an issue if we had small dogs. However, it’s nothing too extreme and the fence looks nice and is sturdy. The only part of our experience that keeps me from giving them a full five stars was the lack of communication on scheduling. We never knew what days the guys were going to show up to work on the fence or at what time. If we called to ask, we would be told someone would either be there «tomorrow or the next day.» A couple times no one showed for days at a time because «they ran out of 6′ boards», which is surprising for a fencing company. Since we work from home, better communication would have been appreciated because we were trying to schedule our meetings around construction noise, etc.
With that said, we are happy with the fence and would request a quote from them again for future projects should they arise.

Absolute terrible customer service! Every time there was a concern or question my neighbor and myself who were both having jobs done, would have to leave multiple voicemails and emails and wait a week till they got back to us (project mgr John). They broke an irrigation pipe in my other neighbors property and told me tough luck when I notified them, that it was common and «in the fine print». I wrote a letter to their mgmt explaining my month of terrible service and got no reply. My neighbor had to really threaten them till they actually repaired their damage. The physical fence came out satisfactory. Just realize that by taking the low bid, you will get low quality service.

These guys are great! Showed up early for every appointment, responded to emails and phone calls quickly, and had great suggestions. We had 82′ x 5′ black chain link fencing installed (on slightly sloping property), with (1) 10×5 swing gate and a regular 4′ x 5′ gate. Looks fantastic! We love it! Thanks!

We love our new fence! Awesome price and even better customer service. Professionals all the way. Call them, you won’t be disappointed. Our neighbors were so jealous, they called and got the same fence and love it.

I have used them a few times now for will call pickups.
I am not a «home owner» but also not a fence contractor, they are very nice to work with and do not have that members only attitude most professional suppliers have. I got some pre made panels from time to time to use to secure job sites and to use for crowd control at our events. I was really happy that they would sell me fence by the foot for a patch project, not even home depot sells it that way and it was very easy to order and pickup.
The products are nice quality, i have not had any issues with it, the panels were constructed well and are taught, an do not warp or bend. I also got some of the black coated chain-​link and it looks very sharp and is easy to work with and is quite strong (kids constantly kicking the fence proves it.
Overall i would suggest using them.