Puente Hills Chrysler Dodge Jeep Ram Service

Well I guess nothing has changed at this dealership I see the same reviews over and over. Definitely not setting foot in there. Maybe somebody should write corporate I think they need to get audited.

Ralph Rolon is a very good car sales men. Good customer service I went to a couple of car places and Ralph was the best on helping me

I went to a couple of dealers in the Inland Empire looking for a Dodge Ram 1500 crew cab, the prices were too high the payments were too high and they were not willing to work with me. So I decided to give Puente Hills dodge a call I spoke with Kevin and he told me come on down that he would try to work with me. When I got there and I met Kevin I was very pleased with his attitude he really knows his stuff, he’s a bright and professional kid, after sitting down and talking to him and Zapp, 40 minutes later we had worked out a deal that I was happy with. I was very pleased and satisfied with all the crew there including Hector and Jimmy. I would definitely go back to Puente Hills Dodge again. Thanks guys, Gabriel

Great service, quick and friendly. Luis is service was amazing. Great attitude. I already booked my next appointment with him. Thank you for the awesome service.

0 stars.
Treated poorly by management and advisors. Brought vehicle in for service and left it there for a few days for an issue I’ve been having with it. Nothing was done about the issue, I was only advised I needed oil changes, and air filter change Which had been done 50 miles prior to bringing the vehicle to service. Be careful!

I completely agree with all the other reviews. The service department needs a complete overhaul including management. I’d rather drive to the next city over to another dodge dealer/​service department than go to this one.

I’m filing a lawsuit against point the Hills Chrysler Dodge Jeep Ram. If anyone has their paperwork in order and has filed with the bar, you can reach me at
. This is real I have invested a lot of time in this manner. Puente Hills Chrysler Dodge Jeep has sold numerous Carr knowing they would see the turnaround in their service department. Meaning the cars are not a sale quality. I have a 2014 1500 Dodge Ram, which app on sale has 15 660 miles on it. Once I hit 3000 miles on it I took it to get synthetic oil change. I was told by the mechanic that the truck was in bad shape as far as the tires, shocks, and alignment goes. I took the truck back to Puente Hills Chrysler and I was told in less than 3,000 miles I was the reason all these things were damaged. Needless to say I filed with the Bar and I’m getting a lawyer don’t speak with Juan or Mario they are con artist, who once cornered they get rude and aggressive even threatening.

I came here for service for my 2007 jeep compass. Customer service representative Luis was were nice and polite. I was surprise with the service since several reviews of this car dealership complained about the service! My cars service was completed in a timely manner and I was overall happy with my experience with this dealership and service for my car.

Just leaving the dealers service department, after a horrid customer service experience with Bernie. I set an appointment two weeks earlier for service today. Once again, there was no record of the appoint being set. Which is an issue because I purposely took the morning off work to bring my vehicle in.
My cars navigation system was having sporadic issues but luckily this morning was one of those days during the issue. I purposely took a video of the issue and left the car on for Bernie to see what the issue was. He refused to look at the issue, saying that he didn’t want to look at the issue even to document or to explain to the technician. I asked why wouldn’t he want to look and understand the issue and he said to call Dodge or take the vehicle elsewhere… okay.
Luckily, my wife is in the market for a Jeep. Thanks Bernie, I can cross your dealership off my list. That will absolutely help me in the long run.

Every time I came to this dealership for maintenance I got extreme attitude from everyone who works there. I had multiple question for the service advisors over the time I took it there and either got the «I don’t know answer» or change of topic. I even called ahead to talk to a manager about changing the lifetime warranty and he said sure come on down, once I got there he said he couldn’t help me until the following Monday. Buster is one of the most unhelpful human beings I have ever met. No respect for the customer, nor does he have knowledge about dodge vehicles, if he does, I have never seen it. The entire dealership needs a major overhaul in management. Since the West Covina dodge dealership has opened that’s where i have been going. The staff is much more helpful and I have never had a problem there. Ask for jay or joe. Great people. I would never recommend puente hills to anyone, not even if it was the last car dealership on earth.

People in the service department of this dealer are in desperate need of some INTENSE customer service training, they are rude and arrogant, except for the female.
They will take your money, your house and even your kids for the smallest service and then they try to justify it with some bull shit description of what your car needs according to them. Jeep/​Chrysler will lose a lot of customers because of these people

If I could give this location negative stars, I would. The new service advisor «Bustter», is a joke. He’s rude, unprofessional, dismissive, and tries to convince you of all kinds of issues with your car. Nonexistent issues mind you. He called me three times throughout the day, to tell me of one thing or another wrong with my car. However, every item he tried to convince me was a problem had just serviced or replaced within the last six months. He’s a crook. Not to mention the fact that it took them over a year to take care of a recall on my car! Oh, and even though my car was there for the entire day, and he continuously contacted me throughout the day, he didn’t even provide the service of washing the car which is something they’ve always done. According to «Bustter» (LOL), this is the new policy and one must ask for this basic customer service. What a joke. Save your money, and go somewhere else!

$ 125 for an oil change and it does not include tire rotation for my 2013 Dodge Gran Caravan.
Supposedly they use oil that comes in individual bottles. When I question the service advisor about the price he said, yes that is the price for an oil change, however if you pay $ 125 you can get a second oil change for free. Considering the car only needs them at 9000 miles why will I want to do that and not even get the tires rotated.
Ended up going to PepBoys where I got the service for $ 65.00 and got tires rotated with synthetic oil.

So after several trips to the dealership to get my vehicle serviced I decided it was necessary to write this review. I had come in for a clunk in my transmission and sagging in the rear. They told me to bring it back for the transmission since they had to order a part and they dismissed the sag in the rear of the truck with no explanation. The following week I returned and they kept it for almost two weeks. Not until day 12 was I told that the part was still not there. At that point they got me a rental truck. I felt that was the least they could have done. After that, I asked once again about the sag in the rear and I was told that it was due aftermarket lift. Funny thing is, there was no lift, just upgraded shocks. I had to point that out to the service manager and explain to him that the truck has not been lifted and then he needs to look at this again. After that seeming a bit annoyed, he went ahead and said he was going to order the left rear coil spring. So after the transmission was fixed and the coil spring was ordered I went home and parked the truck. The following day, I went out to start the truck and it was dead. I called up the dealership and explained to them what was wrong and they told me to bring it in. After jumping the truck, I went to the dealership and sat for almost 4 hours while they tested the battery and gave it a charge. They said it was okay and I went on my way. The following afternoon I go out to start my truck and once again it was dead as a doornail. I called my service writer and explain to her how upset I was. Once again I had to get a vehicle to jump start the truck and race over to the dealership before they closed at five. So you would think after having this happen twice and still being under warranty they would have changed the battery. The service writer made every attempt to have them swap out the battery, but for some reason the mechanics working on the truck refused to put in a new battery. With the truck returned to rhe service drive running, I left the dealership and went to the grocery store down the street, and lo and behold, I should have gone straight home because the truck would not restart. Someone there was gracious enough to give me a jump start and I went straight over to O’Reilly Auto Parts where Francis, the assistant manager came out and tested my battery and simply said, your battery is bad and you’re going to need a new one. How can an auto parts store give a result in less than 5 minutes and the dealership with thousands of dollars of diagnostic equipment cannot or does not want to to save a hundred bucks. At the end of the day, my transmission is still not 100%, my truck has a dead battery and is still sagging in the rear. I opted to go to this dealership out of convenience, but maybe I should have taken it elsewhere. At this point I think I’m going to make a complaint what the Bureau of automotive repair and write a few letters the Chrysler and see where it gets me. I want nothing more than just to get my truck fixed, and fixed properly. All these times back and forth have an impact in my work and costs me nothing but money with no regard from the dealership.

Not sure why mom went back here, but she did and this was her experience:
1. Full maintenance and inspection for her 2002 Jeep Liberty — $ 400
2. They again offered no ride to my 69 y/​o mom — so you probably shouldn’t expect one either — her choice was to hoof it or take the bus
3. The very NEXT day — the jeep would not stay on and kept dying
4. Dealer says «it’s ANOTHER $ 400 for the idle control motor that died»
5. When asked why they didn’t find it during their «inspection’ they simply said these things happen
No discount for the service she JUST paid for, no ride, no nothing. This place is just designed to turn you upside down — shake your money out and do nothing to earn it. Buyer beware …

How about a ZERO!!! Came in for oil change and the «free car wash» hour and a half later… I pay and get my keys handed back to me, get to my car… and NO CAR WASH??! Look for Joe and he’s not around… go back to cashier, she pages joe and nothing… I go back to service department, and ask another guy about my car wash… he takes my keys and takes off…15 minutes later guy comes back… he explained that and I quote «we don’t really wash cars anymore cause of the drought» really!!! Then why the hell does the coupon they mailed to me say I get a FREE FUCKEN CAR WASH!!! Get my car and I guess they just hosed it down… no vacuum!!! Not even a lil windex! I will NEVER return!!!

Service sucks. 2 hour wait on oil changes. Ruben is a ass hole that keeps cutting you off, and blames everything eles for car problems… like the tint on my car scratched my window so I need to go back to the tint shop. and then he says he will check it out but I got to leave my car there till Monday and today is Saturday… when you take your car to get an oil change u get free car washes, and then he mentions, if u want a car wash then u have to wait another hour. Ruben is a ass holes,
and as far as the sales goes for here, all they care about is your down payment. And leaves u looking at the car and go back with there buddies. they use to have better management but now everyone don’t give a shit about there customers..

I wish I could give no stars and that I had read these reviews before I went in for service. Lesson learned, check Unilocal first. BEWARE! The customer service was HORRIBLE and I feel completely taken advantage of and ripped off! I went in for the intermediate service ONLY. According to the flyer I had, it should be around $ 188 or so. After unloading my 3 children, signing paperwork and declining the various attempts at upsells, I walked my kids to the Puente Hills Mall for the several hours that my car was being serviced. I was expecting to have to purchase a new battery because that morning I had to jump my car to even get to the dealership. Once I received a call from the service center tech (Bernie) that my car was finished, I walked the kids back to the dealer. Upon arrival to the cashier, I was charged $ 450ish. I thought that was awful expensive but I paid and went out to retrieve my car. As 2 of my kids are age 2 and under, they were fussing, tired and hungry from our long day. I spoke again to the service tech who gave me my paper work which I threw into my purse and loaded the kids into the car. My car would not start. I went to the tech and told him. He had someone jump my battery and told me that the battery was fine and they must have left the lights on. At this late point in the day, I was just ready to get my babies home. Once I got home, my husband was reviewing the paper work and noticed we were charged for a fuel injection service that I did not request. In addition to that, he went out to check my battery (which the service tech gave a «green light» according to my paperwork) and it was oozing battery acid. My husband had to then take my car for a new battery despite the fact that I had it supposedly serviced just a couple hours earlier. I read into it and that battery could have exploded and the careless employees at Puente Hills Dodge sent me and my 3 children off in a car that could have been dangerous. As for the service that I paid for but did not request, my husband spoke with John Walters the Service Center Manager and we are in the process of getting refunded for that service but as of today, have yet to see any of our money back. Additionally, although the center has a copy of my signature on paperwork, I do not. They had me sign the yellow shop copy, not the customer copy. My copy has no signature and no price quote, which I later learned is not the proper legal process. I had to go back into the dealer to get a partial refund processed but it has not shown up on my account yet. When I went back in, John was extremely rude and did not apologize for the improperly charged service, not to mention the fact that since my battery was clearly bad while in the Service Center, yet given a green light by his tech, I cannot be sure that any of the intermediate service was actually performed, although I am still paying for that. Needless to say, I cannot be more disgusted with the shady practices at this dealership and I will not be returning.

I went in last week for routine oil and filter change as well as to have two recall issues addressed and fixed. My experience was totally different. This time I called ahead so they could order the necessary recall parts and I scheduled an appointment. I dropped my car off early and had to wait for over 90 minutes for shuttle service home, thus the reason for 4 stars. My car was fixed and ready to go by 6pm but I had already rented a car earlier after bring advised it wouldn’t be ready until the next day. No problem, my service contract covered it. Early next morning I picked up my car and was good to go.
I hope it’s always like this, uneventful and no shenanigans!

I thought it was a great experience, but boy was I wrong. They ordered the parts for my car, and they said it would take 3 – 5 days. Week 3, and I went back to find out what was going on. Parts were there on day 3, but Rudy didn’t call me. I took it in, and when I showed up, he saw me, and helped someone else instead, without even acknowledging I was there. I talked to Mike who suggested I bring it in the next day because it was already too late. I took it again, dropped it off at 11am, and got a call at 4 saying they didn’t start, nor could they. So next day I take it in again, and once again Rudy ignored me. I was frustrated, and Mike, another writer talked to me. Mike made it a much more pleasent experience. Finally got the car fixed.
Another thing, first time I went in, Rudy said there was only a 15 minute wait for the porter, which was my ride home. After waiting OVER 2 hours, he shows. Again today, he says in the next 10 minutes. An hour and a half later, he shows up. How annoying! If I ever come again, it will only be to see Mike.