Diagnostic Medical Group of Southern California

The very best service. Their staff is friendly and the technicians are very professional. The center is very busy most of the time but that’s because they are very popular. They have two other locations besides this one and different locations provide different services. They have bilingual receptionists that cater to Mandarin, Cantonese, Vietnamese, and Spanish speakers. They are very quick and efficient with their report department. Mammogram results come out in less than a week after the examinations are done.
Although it may be hard to find in the Concourse Medical Center because they are hidden away in suite 105 among a bunch of Medical Offices, it’s still worth the wait because no other place is as efficient or helpful as they are. X-​rays are walk-​in so sometimes there may be a lot of patients coming in at once which result in hour long waits but the good thing is that you can come back another time and they are open 6 days a week.
When you call to schedule an appointment, they always remind you of how to prep for you exam, find your authorization for you. They also call you a couple days ahead to remind you to bring the necessary materials for your visit.

The service at this facility is horrible! The receptionist is the rudest person I have ever came across! If I could I wouldn’t even rate this place with any star!!! My elder parents who don’t speak English went to this facility to have x-​rays done. My parents were concerned about the wait time and just because they asked how long would the appointment take the Chinese lady purposely made them wait longer than expected so they had no other option then leave with out having any x-​ray. When I tried to complain to the manager which by the way is very rude, clueless and unprofessional she said «everyone is supposed to have a seat and wait one hour» «why didn’t your parents understand that?. They have the worst patient care and they should understand elder patients instead of getting mad at them. I feel like they abuse elder patients (specially non English speaking) because they can not defend themselves.

Very bad service from the receptionist and the technician!!! They mess up my appointment and insist it was my fault even after I told them I have their voicemail message telling me to be there by 10:50am for my 11am appt. The lady did not apologize and said she’s just doing her job… WTH! She said the technician will see me but I have to wait and doesn’t know how long I have to wait. REALLY… now she’s treating me like I’m a walk in patient!!! I demand her that she will have to make sure the technician see me within 30mins if not I will escalate to her manager. It is not my fault that they mess up.
When I was called in to see the technician, it was not a good experience. The technician was not smiling and you can tell she’s trying to rush me out. She told me to change and have my hair tie up. I asked her don’t I need to remove my jewelries since I’m doing a mammogram or any sort of radiation exam. She said no need… just pull my necklace to the back. This is making me feel very uncomfortable and not safe but somehow I just do it. She only took 4 X-​rays for the mammogram and which also make me skeptical of her procedures. I remember when I did my last mammogram exam last year from their San Gabriel office, I was told to remove all my jewelries and they took more than 4 X-​rays. I’m gonna escalate this to this office manager and demand for an explanation of the procedures. I felt they are putting my health at risk! Will not come back to this place ever again!!!

The center is really busy for a reason. They are really good at what they do. Whether you need an X-​ray, MRI, CT scan or even to check bone density, they can take an image of anything dealing with the body. I’ve been coming here for years. Their staff is friendly and their prices are reasonable. There’s plenty of parking in the front or back of the building. The location is convenient near the 60 freeway.

Holy cow! An hour wait just to get an x-​ray? WTF?!
Came here for an x-​ray for my back pain and hip issues. Waited forever and they first asked for insurance again even though it was already on file. Then waited in one waiting room and then another waiting room and the whole process took an hour. What a f# waste of time!

If you are required to come here for scans you probably have crappy government issued insurance. I was expecting crappy service but that wasnt the case. I made an appt for ct scan over the phone, the employees were very helpful. I filled the forms ahead of time and only waited 5 mins before I was called. The tech Lisa was very friendly everything was a breeze, I was in n out within 20 mins. It seemed like the wait for x ray was significant longer. This is a Chinese owned place so you better speak Chinese if you don’t speak English. Lots of free parking.

Extremely rude and unhelpful, didn’t even try to assist or help with my problem.

Horrible horrible patient service. Staff were rude and unprofessional including the mgr. WILL NEVER COME BACK AGAIN!

Prepare to wait for an eternity here. Bring your book, iPad, kindle, whatever you need to make the time go by fast. Also, try to get there early to get a spot, the space is limited. It’s seems as though there isn’t enough chairs at times. The building is pretty big and it is divided into several selections. It is also fairly new so it clean and everything seems to be new equipment. One side of the building has outpatient surgery, simple quick procedures. Then the other side, towards the main entrance, it has the ultrasounds, X-​rays, CT scans, etc. they tend to cater to the Asian community with the programming on TV, magazines and newspapers in the waiting room being in Cantonese or Mandarin. I don’t mind, I usually people watch it just read a book. When my name get finally called, the staff are always polite, attentive and friendly. I like getting refer to come here, it’s close to my house and easy to find.

I’ve been here several times for ultrasound and X-​ray before, and every time I call to schedule appointment it will take at Least a week or so waiting to get the appointment and sometime as I even need to wait for 3 weeks or more to get weekend appointment, I guess that’s how busy this office is. I’m waiting in line now so I have time to write a review about this clinic. My experience at this clinic so far is great, the staffs are professional and know what they are doing, only one star down for the long wait that’s all. This medical building is pretty clean and looks new to me.

I’ve had to come here for a couple MRI’s…gotta say, it can get pretty crowded.
The staff is friendly enough tho, someone tried to interrupt the receptionist as she was checking me in my first time and she told her that I was there first and that she’d get to her after. The tech that attended to me was very nice and friendly and really made me feel as comfortable as possible (so to speak… I don’t like the experience of being in an MRI machine) and got me out as fast as possible.
There are a lot of people that come here for various imaging reasons, and medical care as well I assume, so it can be a bit of a wait sometimes. If gale wasn’t such a headache to drive on, it would probably be easier to get here, but not until that construction is done.
I don’t get imaging done too often; so I don’t mind coming here. There are worse options out there.

My first visit (hopefully also the last — clearly who wants to make a 2^nd/​frequent visit to a diagnostic? Haha!) It was a busy day upon entering, but I had an appointment and I was brought in as soon as I finished signing and filling out my paperwork (grateful that the pages to fill out weren’t endless like some places). The MRI Tech (not sure if this is the correct term), made sure to go over certain questions again for specification, she explained the process, and made good with the time she estimated for me. The process took 40 mins, claustrophobia kicked in the first few minutes, nearly squeezed the «emergency» pump to asked to be let out, but I conquered things eventually, and started thinking of open spaced areas, focused on my breathing, and started relating the sounds I heard (even through my earplugs) as sound effects from video games (i.e. machine gun = Call of Duty), and managed to make it through the MRI process a-​ok.

This outpatient imaging center can get busy where many patients are waiting, but that is to be expected of any medical office/​facility. However, the people who work here are courteous and polite! I met the Manager Christina, and she is very down-​to-​earth & a very reasonable person. She is friendly and honest person. Her personality is reflected in the staff since Christina sets the stage for the place. I definitely recommend people to go to this outpatient imaging center to get their CT & MRI scans done!
X-​rays appointments don’t need appointments. Walk-​ins are welcome since they only take about 5 minutes to do.
For CT & MRI scans, Ultrasounds, Mammograms, those all require appointments & specific patient preparations beforehand.