Sears Auto Center

I took my 2004 Toyota Solara to Sears Auto Center today my brakes have been screeching same with my one of my belts. I came in with a coupon that included a oil change, battery check Air filter, and a multi point inspection and a tire rotation. I told them my concerns, I drooped it off 8 in the morning when they opened they said they only has one mechanic and it would be a couple of hours. I said okay arranged a ride to work they called around 11 said that everything was fine and to come pick up the car. I asked about the air filter, they said they had forgot to put it in and they would call me when it was done. They called back an hour later said to come get the car i asked if they rotated the tires. The front desk kid said no he will ask why. He came back to the phone and said the tires were starting to bald so they cant rotate them. I paused for a second then he said we could sell you tires if you want. i said no its fine i will just come get my car. I drove away with my squeaky brakes and belt 7 hours later.

Dealing with sears is overall a horrible customer experience.
website does not work
difficult to speak to a manager
when you speak to a manager (allegedly) they should not be a manager.
places blame on everything and does not accept responsibility for the situation or even try to make the situation right.
would absolutely not do business with sears EVER let alone let them touch my vehicle.
spoke to over 10 people to resolve my situation… no one is empowered to help or knows what there they doing.

I had a battery installed about two weeks ago, and a few days later, something started making noise under the hood. Just finally found out what it was — the air duct cover (big plastic thing covers also part of battery) had a broken fitting. Seems like it got broken when they replaced the battery because they have to take that part off to get to the battery. After calling Sears, telling them the issue and asking what would be a good time to have it looked at, they said to come by now.
I will try to be brief and not sarcastic. When I got there, I was told that I had to wait for an hour until someone could look at it as the mechanics were working on other cars. I asked to speak to the manager, they said the manager was not in. I asked for the phone number of the manager and was told they did not have it. Then I asked for another number to call to have this resolved — Remember, it seems like they screwed up AND I called ahead to avoid a long wait. But no, there was no other number.
I went online and started a chat with customer service, which was very sympathetic and trying to find me someone to help. Meanwhile, I went back into the store to get the two guys’ names. Suddenly, they were able to pull the car in and look at it.
Well — the options are a) they broke it, b) it was broken and nobody said anything or noticed, c) it broke coincidentally right after the battery was replaced, or d) it is not broken, and the clip came off — they don’t know what the part is supposed to look like, and they can’t find out. I am now supposed to go to the dealer and have them determine that. What can I do if it is broken? — «Call the manager.» — What is his number? «I don’t have it.»
I should add that there was a previous incident where they worked on the car and less than a week later the plastic covering inside my wheel well fell off and bounced around the wheel (it had to be taken off for the repair) — luckily I was driving very slowly in a parking lot. Most of the clips holding it in were broken off. When I mentioned that during this incident, I was told that these parts are plastic and they do break.
I’ll leave the customer service/​satisfaction/​common courtesy part aside here. Let’s just say I don’t have any faith in their expertise, and I will surely not EVER go there again (unless I have to get the part repaired/​replaced).

I had new tires installed and they were we’re supposed to check my my brakes at the same time. They didn’t have time for my brakes so I had to make a seperate appointment. Tires looked great, but the wheels were covered with some goopy crap. Took hours of scrubbing to clean them up. Not my idea of good service replacing tires and paid hundreds of $$ when I have to scrub them afterwords because they obviously laid the wheels on a horribly dirty floor then slapped then on my vehicle.
Now the brakes. These guys were blown away how big the brakes were on my stock 2013 Sequioa. I think they might only be used to passenger cars or something because more then one employee commented on how huge the brakes are for this vehicle.
Anyway, they replaced the front brakes. I picked it up and we immediately noticed the annoying brake squeal. I made a third appointment to have them figure out the squealing and they found nothing wrong and sent us on our way.
After weeks of my wife listening to the squealing she stopped by and they said they could put a higher quality ceramic brake pad on. These guys are trying to help us out and I appreciate that gesture however, the brakes still squeal after the new pads were installed.

Staff are really friendly and honest with their work. They value your time amd gave me big savings with coupons. I just paid $ 6 for my oil change. Thats is 70% off.
I would recommend Sears auto for all your Auto needs!
You guys deserve 5stars for very good customer service and good job well done!*****

Came here for 4 new tires and then came back for my brakes. Super friendly and quick to get your car done. They have a waiting room with coffee machine, soda machine and small tv. Great that it’s near the mall to walk around while car is being worked on. Thumbs up sears

I have nothing but bad to say about this place… Purchased tires at the beginning of the year… was suckered into extra road hazard warranty. well come June I have a nail in my tire and take it in to get fixed… they call and say its unrepairable and they will only credit a small amount because the tire is at 50% life… I BOUGHT the tires in JANUARY!!! WTF you mean they are at 50% I have only about 5k on 40k tires!!! They try and blame it on not having them rotated and aligned… FUNNY I HAD THEM ROTATED TWICE and you Idiots aligned it when I bought them and when I had them rotated!!! This place is ran by 20 somethings that have ricers… so ZERO customer service!!! I asked ONE simple question and the rude little sh** yelled at me WRONG MISTAKE! My boyfriend who has been a manager at ikea for almost 10 years! Got in his face and had to put him in check! Needless to say my boyfriend scared the crap out of him he ended up giving us more credit for the tire after having him measure a NEW ONE and Mine… which suddenly was 95% life… he didn’t know how that mistake could have happened… my ass… This place is the picture perfect example of that SHADY REPAIR SHOP everyone talks about… as we were waiting they sold grandma after grandma between $ 200-​$ 600 worth of random bull… This place and sears need to just up and close… and boys take note… Don’t disrespect customers… Im sure you feel you can because you deal with 60somethings every day but never ever ever snap at a customer… WONT BE BACK, WONT BUY ANYTHING FROM HERE OR SEARS…

No help here been waiting forever. Unfortunately this is the American system get most done with least amount of help. Americans are dumb as hell

Looking for an oil change for my daughter’s car on a Sunday. Most places were closed, but a Unilocal search showed Sears Auto Center was open. Got her car right in and finished in 30 minutes. They didn’t try to upsell her things she didn’t need. Nice guys, quick service, and best of all it is was only $ 19 + tax without a coupon!!! Highly recommend this place. These guys were great.

Came in for an oil change. I received excellent customer service by Melissa. Great price and fast service. I definitely will be coming back.

Friendly, honest, and didn’t recommend or perform any unnecessary work. I’ll definitely come back again.

Had a battery go dead that was under a 4 yr full replacement warranty. Took it in to Sears Automotive at Sunrise. They took forever to charge it up then said the battery was Okay, that I must have a parasitic drain on the battery that they couldn’t check. So took it to an auto repair place and had it checked out, at my expense. There was no drain on the battery. They said the battery was bad. Went back to Sears showed them the paperwork. Finally they agreed to replace the bad battery. It took 3 trips, two to Sears and one to an Auto Repair business, just to get a battery replaced.
Next Day Update: Went to put the plastic battery cover back on and noticed they broke one of the clips that holds it, it was fine the morning I took it in.

Always get oil changes here great thing is these guys don’t treat me like I’m dumb jus because I’m a girl.

The most painless oil change experience I’ve ever had… no upselling… 35 bucks got me oil, a filter, and an air filter.. And I was done in 40 minutes. I’m never going to jiffy lube again. Thank you!

My husband likes to come here to get his car fixed and he’s been satisfied with the service. However, what I’ve noticed while going along to give him a ride is that checking in takes forever. Its not fast at all and is incredibly slow. Also, I have noticed they often have the wrong part so then we have to wait longer to either bring the car in or pick it up. I don’t get why they can’t get the right part in the first place. Basically, this place has me annoyed and I would never take my car here.
However, I’ll give it three stars since my husband seems to like it. He says they keep a database of all the repairs and he likes that about them.
I just think they are slow and I’m not sure how good their prices are. Its not even that convenient and is somewhat far from my house. Its almost a two star place because of all the slowness and delays that seem to occur.

I came here with my wife to get her oil changed. They tried to up sell every possible service to her car when she didnt really need it.
To add injury to insult, while I was waiting outside by the front entrance while my wife was paying inside, this 80 year old man-​slash-​customer walks outside by where I am standing and farts really loud, lasting about 3 seconds. He then proceeds to walk inside and the smell starts to linger to where I am. I just walked away shaking my head in disgust saying WTF under my breath.
Smelly experience with bad service.

i needed 1 tire replaces because it was damaged badly and couldnt be repaired and they were the only ones open on sunday, so i bring my wheel to the center off the car handed them the wheel and said it would take 45mins-​1hr and i was like are you serious!?? i look in the car bay and theres was hella ppl working and 2 cars on the lift, 1 car was one of the workers there and the was just and oil change, there were a bunch of young kids working there no doing thier job, i use to work at just tires and it takes 15 – 30 mins to do all 4 tires on the car and i had 1 tire off the car 8mins tops for 1! heres is the procedure
remove vale core
place tire on rack to remove tire
pop off vavle stem
install new stem unless your rim has steel stems then skip the valve remove/​install
lube tire
install tires using pry bar to guide on to wheel
place wheel on air rack to break the tire breads in and fill with air
place on weight machine to see how many weights your tires needs
id give this place negative stars if i could, now i take my place to small tires shops similar to the ones i use to work at and they take as long as i take when i use to work at one quick and easy with good tire prices
theres a reason whys sears holding is going out of business and to avoid a headache and a waste of time skip this place

First time I’ve taken my car to Sears for the basic maintenance — but I will defintely be back! Pretty good guys to work with, knowledgeable, and they were fast. Thank you!

Service-​wise, I give it four stars. In terms of pricing-​wise, I give it two stars, hence the three star average.
Husband bought new tires for the car. They were advertised for around $ 430 or so. So when you buy tires, I suppose you need to read the fine print. Like really fine print. It did not include labor OR TIRE VALVES. WTF? What tire would not have valves? Maybe this is common practice, but to me it’s kinda like buying a new suit and then being told,“Oh, we have to charge you extra to sew the buttons on your suit.“
So when I showed up to have the tires installed, I had to pay an additional $ 15 PER TIRE as well as $ 3 PER TIRE for valves. All up, my $ 430 tires cost more like $ 500 total. I suppose I could’ve asked for a refund and all (it’s the principle, folks), but I was already there, took time out of my day to be there, maybe this is common practice in the tire world, etc. etc. I didn’t have to wait long and shopped around the mall while the tires were being put on. The whole process took about an hour or so.
The guy who helped me seemed nice enough — he was friendly, said he liked the perfume I was wearing (!!!) and seemed sincere.

Took my vehicle here to get the fluids changed. Decent prices on everything but they have a bunch of people who don’t really care about actually working and getting sh&t done. What is it with this country milking the hourly wage? I swear hustling hard workers are a dying breed in the U.S.A. No wonder we outsource… Anyways,
they had my vehicle for over 4 hours. I watched the guy working on it sit there and b.s. with young, careless co-​workers when he should have been finishing up. Complained to the manager… Gave me my oil change for free (whoopy) and like magic my vehicle was ready within minutes… Funny how that works. I’ll never go back.
Just because you think it’s cheap or you have coupons DO NOT GO HERE. Go to the one in Hoesville.