Protect Your Home – ADT Authorized Premier Provider

DO NOT use Protect Your Home ADT! They are dishonest, lied to me twice. We originally needed a security system for a vacant house we had for sale. It had been burglarized, hence the need for protection. Initially I explained that we probably wouldn’t need the service for the 24 months since the house should sell in a few months. I was told the remainder of months of our contract could be transferred over to a different residence. Specifically, I was told it was a 24 month contract and if the house sold in 3 months, the remaining 21 months could be transferred to our current residence. However, when the house sold after 2 months, and I requested service transferred, I was told I had to sign a new 24 month contract. For 2 MONTHS I complained that I was told the balance of months would be all I would be responsible for at new residence. They would not honor that, insisted I had to sign a new contract for 24 months or pay a penalty of 75% of the 22 months remaining on the contract with no service. I was told after 18 months I could cancel with no cancellation penalty. If I cancelled prior to the 18 months, I would have to pay 75% of the remaining balance. So the decision put to me was: Pay 75% of 22 months for no service whatsoever or sign a new 24 month contract and cancel after 18 months with no penalty. I opted for the new contract, planning to cancel after 18 months. Lo and behold, when the 18 months came up, I called to cancel and was told I had to pay a penalty of 75% on the remaining 6 months. After complaints and request to speak with supervisor, I got a call from a supervisor one week, later. He just said he was sorry I was given wrong information and that the contract stands and I am going to have to pay the penalty. I told him his company lied to me and I requested he waive that penalty since I paid faithfully every month for 18 months for a service I didn’t even use and never wanted at our current residence. He refused. Reading these other reviews about their customer service and dishonest practices shows I am not alone in being deceived by ADT. I repeat; DO NOT USE THIS COMPANY. THEY DO NOT DESERVE ANYONE’S BUSINESS. They lie to get you to sign the contract, then you are stuck!

Before you sign with ADT be sure you are ready for battle if you rent and have/​choose to move. What happens when you are in contract with ADT and you move but your new landlord doesn’t want a security system installed? Well ADT will make you uphold your contract even though you aren’t allowed to use their service at the new rental residence.
After 2 hours on the phone, being hung up on once and sent between moving, billing, and cancellation departments I settled for half of my remaining cancellation fee simply because I couldn’t handle the frustration of dealing with their pitiful customer service policies and procedures.
ADT is a lousy corporation and lacks all fundamentals of customer service acumen. I understand contracts/​agreements but was $ 230 of potential cancellation fees for a good standing, prompt payment making client of 15 months worth destroying a long term potential paying client relationship? Seriously all this BS. Was it necessary?
Congrats ADT! You have now just screwed the last possible dollars from my pocket to your company over $ 115 in unwarranted cancellation fees. I will NEVER again use your services and I am writing on this website, along with BBB, Unilocal,Facebook, Google +, and Twitter. DO NOT USE ADT!
I pleaded with them to make this go away easily and without any bad PR but they needed that $ 115 to seem powerful. Way to really dig a bad name into someones thoughts.
ADT = GREEDY COMPANY

Protect yourself from Protect Your Home — ADT Authorized dealer! I cannot issue a strong enough warning: avoid this company, and ADT! I almost don’t want to write this because I am so embarrassed that I have been victimized and bullied by this company. I called the 800 number from the ADT website and was charged $ 107 deposit to have someone come to my home and «do an estimate» which was really a bullying sales pitch for them to install cheap security equipment. The ugly cheap stuff that sticks on the windows and doors even though my house had been prewired. I went ahead and signed, because I had limited time and my house in Fair Oaks had already been robbed twice (Local law enforcement is very poor.) Signing this company was the worst robbery yet. The service was horrible: there were 2 false alarms and a wiring failure that caused an alert that lasted for over 2 days. My rebate submission for the promotional $ 99 Visa card was denied. I was charged another $ 430 for said cheap equipment. Then my house sold and they forced me to pay $ 823 early termination fee, and then charged an additional month’s service on top! And the termination call was over 2 hours of internal circular transfers, holds, and denial of service. I have recovered from the trauma of multiple robberies, but not from my dealings with this company, save yourself!

Bryan Huckell who came to my home and installed the system, after 2 weeks call him about $ 100.00 visa card as mention before any installation. Call and left message, never return call, how could he doing business like that i feel cheated and will tell all of my friends not to use this dealer.

I was convinced to use them since they said I would recieve a $ 99 refund. I find out that it is a visa card and not a refund. That would be fine but 5 calls and 3 months later still no $. At the time they gave me a card that said if I refer a friend I can get a check for $ 200. 6 calls later and 3 months still no $ 200. So at this point they owe me $ 300! Thats alot of money. Each and every month they say 30 more days. This is the worst service I have ever seen. I would cancel if was able.