Men’s Wearhouse and Tux

Came in Monday at 6:45 to get a suit for an interview the next day at 3:00 in the afternoon. The tailor was gone for the day but they set me up with a nice, reasonably priced suite by 11:00 the next morning. Good product, good service, and reasonable prices… and the interview went very well. I’ll be back!

So rude. On 2 separate occasions my family & I have gone into this place to buy suits, let me repeat BUY expensive suits. On both occasions the employees first ignored us & when we politely asked for assistance they acted as if we were interfering with their day. TWO DIFFERENT employees on either occasion. Unacceptable. Very disappointed. Never going back. Ever.

Very professional and legit. Ask for Tracy, Assistant Manager. Turnaround on alterations is a couple days and very affordable. Selection and range is impressive, and on trend, considering I am big and tall. Thanks for the relaxed and respectful experience! I will be back!

Brides and grooms!!! Read up! This is #1 place for your Tux and suit needs the manager David was BY FAR the most professional as well as helpful and most courteous. We experienced the Roseville location and it wasn’t anything in comparison in fact… The «tailoring job was for the birds». I won’t comment further on that… But! The tailor at the Sunrise location was the BEST. Hands down I will refer EVERY ONE to this location. We actually feel like it was the final ahhhhhhh moment to a somewhat stressful wedding prep. And girls I kno u know wut I’m talking about! Signed one very satisfied customer. tHANK YOU!

Worst costumer service .was the only one in there, and no one ask me if I needed help for about five minutes. I had a group number and they had no idea what I needed, didn’t even care. was told they would find out from other stores and call me in a few hours… didn’t call for a week .Then I was told their still not sure what I needed exactly they will find out then call me .it’s been two weeks still no call… Vennesa was very unfriendly as well as mr. magoo who wouldn’t even look at me… went to the one across from the galleria in Roseville and was fitted and out of there in 15 minutes. DON’T WASTE YOUR TIME AT THE MEN’S WAREHOUSE ON SUNRISE… NO STARS

I noticed a few year back I bought nearly all my clothes on vacation or at Mens Wearhouse. Today I was at the Citrus Heights location and the awesome service from David Mosley reminded me why.
I needed a shirt, that he was quick to assist, then I saw the Rockport shoes and thought, I can use shoe’s. David got me my shoe’s, then told me about the special so I bought a second pair.
I just love the service you get at MWH and you get quality every time.

Horrible service. Came in to look into rentals for the groom and groomsmen and the African america women in the back we were directed to was completely incompetent. I had to try so hard to get any information from her and she was flat out rude. Their selection is terrible. She had two tux to choose from and that’s it. Don’t waste your time coming here.

We went in today to set up our bridal party’s rentals and pick a suit out for my groom! Go see Karl! He was extremely helpful, gave us tips and tons of options! The whole process was something we were dreading because we didn’t know a thing about styles but he made it so easy! Thanks so much Karl!

Thank you very much to the Citrus Heights, CA store for completely ripping us off on a tuxedo rental. I took my son in to rent a tux. The price was much higher than we have paid in the past. The man that was helping us kept insisting that it was a package price and the lowest price he could give us. I found out later that we were charged $ 20.00 for shoes that we specifically told him we did not want and $ 30.00 for socks and a pocket square that we were told was part of the package. We have at least three more occasions where we will need multiple tuxedos this year and will not use the Men’s Warehouse again. Shame on you for ripping off a kid.

I had an overall bad experience here. I can
To get fitted for a wedding I am in, and Vanessa, my Taylor, was rude and stern the whole time. The whole time she imposed her will on me trying to make me feel insignificant. I would never come here for my own event needs.

I had an appointment earlier today to set up tuxedo rentals for my wedding, and I could not have been more pleased with how it turned out. My fiancée and I were promptly greeted when we walked in the door, and were immediately taken to the back to begin the process.
Kylie was the one who assisted us, and we were very lucky to have her! I had 6 tuxedo rentals to set up, and she went above and beyond to help us coordinate colors with the bridesmaids’ and bride’s dresses, and patiently explained the differences in styles to a noob like me. She took what was to be a very stressful and time-​consuming ordeal and made it easy! We were out of there in about 45 minutes!
I will not hesitate to come here again in the future.

I could not have felt worse about ordering a rental tux for my upcoming wedding. The experince online and at this particular store were horrid. I am not sure why they even have an online option to book appts and to identify a tux. I went to my appointment yesterday and was unexpected. Though I spent probably close to two hours on the site, they did not know what tux I had requested through the «browse by occasion» option and in addition, would not let me look online on their pc to figure it out. When I went to check for this on my smartphone, my username/​password were not found. All the while, the young black haired girl who fits you was more interested in getting my information to be able to con me into having my groomsmen sign up with them and to register my wedding with MW than to actually help me get the information I needed. I agree with other Unilocalers that they seemed to feel like they were above reproach. As I walked past the manager (s) on the way out with obvious unhappiness, they certainly did not try to help or even say «have a nice day». Unbelievable and unacceptable. They should all go the way of George Zimmer lol.
After leaving the store, I got home and was able to log in on a pc without issue. Note that smartphone online MW abilities are either non existent or not working.
I had an appt with another MW store today on Ethan Way in Sac with printout of my suit in hand just in case. If I wasn’t in such a bind, I would certainly go with another company but I needed to have a MW store in LV available. Though the ability to see my data was still non existent, the fitting lady and other employees were very helpful and understanding AND got the job done with professionalism. Note sure if I’ll ever go to another MW but if I do, it certainly won’t be the Sunrise store.
Before putting a website online which allows appointments and selections, there needs to be coordination with their stores. Be sure to print out any data from the site, it is a waste of time to store information on there.
Oh yeah… the cost. Good God! Almost 160 bucks for a one day rental. It’s my wedding so ok but geez… no more rentals from MW!

DO NOT RENT TUXEDOS FROM THIS LOCATION!
I came here about a month ago to rent a tux for a wedding I’m attending tomorrow. The groom gave us free reign on selection so long as it was black and the vest matched the wedding colors. I went with one of the other groomsmen. After reviewing our selection, we decided to go with the pricier option, BLACK by Vera Wang. We were assured that this was their finest lightweight material as well as the only slim fit option. All was well.
Wednesday, I go in to pick up the tux… doesn’t fit. Like, not even CLOSE. Pants are way too big, sleeves and legs are way too long, jacket is wider than a semi truck. Why did they even measure me? Whatever… they call over a tailor, and mark up the tux for alterations. I think to myself, «not sure how that’s going to help the look much, but they’re the experts.» Meanwhile, I observed one of the salesmen walking up to the young lady that was helping us. He appeared as though he was about to help with the request when he asked «oh it’s just a rental?» After the young lady confirmed, the gentleman simply walked away. All this happened right in front of me.
Thursday they tell me it’s ready for pickup again. Once again I try it on in the store and once again I’m swimming in it. So I confirm with the salesman «this is supposed to be a slim fit, right?» He loudly proclaims in front of other customers «well Sir, it IS just a rental. There’s only so much we can do.» I was shocked by his bluntness. Embarrassed, I took the suit and left.
So here I am, stuck with a huge, expensive tuxedo rental. I’m giving a speech at the wedding. I’m going to look ridiculous and I even paid good money to do so.
This location has an elitist attitude towards people renting as opposed to buying. I would think MEN’S WEARHOUSE understands the need for a suit to fit properly. Instead I’m left with this joke of an experience. Never again. NEVER AGAIN. I’ll be headed to David’s Bridal going forward if I need something like this again. Maybe they’ll appreciate my money.

very friendly and helpful staff (we worked with kim). she tried to save us money here and there by telling us about promotions. i was there so my boys could get measured for rental tuxes and she was very nice to them, which i appreciated. (we all know that not everyone likes to work with kids!) i liked when kim took them to the mirror and asked them if they liked what they saw before ordering. that was really sweet. anyways, we haven’t picked up the tuxes yet but i was VERY impressed with the quick and helpful staff so far!

Just like any business, your experience with that business depends on the employees working there. In this case, Michael Holland in the Citrus Heights store went «above and beyond» on several occasions to help with suits for myself and my groomsmen for my wedding. Everything went smoothly, and Michael was also helpful getting us the benefits of the rewards program. He was interested in helping us beyond just making a sale — he truly cared about how everything turned out. This kind of customer service goes a long way — and has made me a repeat customer.

My groom and I felt «heard» and «helped» from the minute we stepped in the door until the minute we left. Having had bad experiences at a previous location, it was clear that the employees went above and beyond in taking measurements, being thorough, and even offering us some cool water on a warm day.

Oh my goodness. After a truly horrible experience at the Reno, NV (Smithridge) location the day before, this place was like a breath of fresh air. The sales staff were extremely friendly and helpful. All of my measurements from the day before were redone because of my concerns, such as never having my waist actually measured, and not trying on jackets. The previous jacket measurement was off by more than 4 inches, and the size listed for waist was way off as well. One of my groomsmen came in during the middle of what we were doing, and instead of having to wait for the person helping me, he was immediately assisted by another member of the staff. If I could deal with only this location, I definitely would. Unfortunately, it is not very convenient for me. Based on the earlier reviews, I would say that whatever problems this store had are a thing of the past.

this is THE most ghetto store i have been in! the employees act as if they are better than you (with the exception of one nice girl). we went in to pick up and get sized for tuxes for a wedding. as we were trying on the tuxes we had some trouble with the straps and sizing (i was dealing with a little toddler so this was a task). there were 4 employees around and they were NOT looking to help us AT ALL!!! one was so involved with the game on the wide screen that when we approached him to help us, he got SOMEONE else to help so he could go on watching the game!!!
the so-​called too-​good-​for-​me, tattoo-​riddled, smoke-​smelling associate that finally came to my aid was rude until i was rude back, then he treated me nicely! i would say how much trouble i was having sizing the vest to my toddler and he made snide comments under his breath but loud enough for me to hear. i told him straight away i could hear him and said that HE was supposed to be the know-​it-​all expert and that i’ve never worked with tux vests (i’m a mom, not a dressmaker!)
the showroom and dressing rooms are littered with straight pins, just perfect for my little guy’s bum to sit on or walk on! the floors are COVERED with those pins, and by the looks of it, have been for YEARS!
for the amount someone would spend on any of their products, i would have expected better service! WE got better service in the basement of SEARS when we rented tuxes for our wedding. WAY better than Men’s Wearhouse!
the place is trashy! the people are trashy! DO NOT WASTE YOUR TIME OR YOUR MONEY AT THE MEN’S WEARHOUSE! PLEASE!!!

Ok, based on previous posts I felt like I just had to post. The representatives at the Men’s Warehouse on Sunrise were extremely helpful when I went in with my fiancée to pick out a Tux for myself & the groomsmen. The representative that helped us was very friendly & informative. She helped us pick out the best suits that would coordinate with the colors of our wedding. I had a great experience there. Well, except for the crass, rude customer that was a jerk (in my opinion) and a disrespectful person in general. The representative that was helping him had a smile on his face the whole time & bent over backwards to assist him. I would undoubtedly recommend this place for your suit or tux needs.

My fiancé and I just had a horrid experience with this store when he picked up his tux for our friends wedding. the pants and coat were too long, the buttons were broken in half, there was a jizzystain on the butt of the pants and it looked like it had been wadded up in a duffel bag in someones trunk for a month. They also, previously, had lost the measurements of the entire wedding party, including the groom.
We’ve been in three times, and it’s left a bad taste in our mouths every encounter. the staff can’t stand to be bothered with questions, they are disorganized, unhelpful, and rude.