Marshalls

I get it the cashiers have to ask you if you have their card. I said no, I don’t and I wouldn’t like one. Linda then proceeded to ask me two more times and kept saying id save $ 2. So irritating. I said no already.

The biggest problems with Marshalls is that
A) Sure they have «name brand» clothes, but it’s a poorer quality and/​or something is generally wrong with the garment.
B) They treat you like you’re a going to steal when you enter and exit the dressing room area, it honestly offensive– that alone, makes me shop at Target and Kohl’s more. I did mention it to the lady recounting my garments, she apologized, i get it they make her do it, but seriously they have alarm tags on the cheaply made garments. Are that many people trying to steal a $ 20 shirt?!? Sorry Marshalls and Ross, you have lost my business.
The reason for more then one star, it is a clean and organized location.

This store is very neat, and mostly the staff makes the big difference! They’re VERY willing to help, walk you to whatever you’re looking for, and answer EVERY question!

I have found some great things at this location, among one of my favorite things my coach boots :) Staff has always been friendly when I have shopped here and they have great deals. Store can be a little unorganized but thats understandable. It’s nice that they have a huge selection with many different items other then just clothes and shoes.

Our neighborhood Marshalls has a good assortment of merchandise and attentive customer service. If you have a return, make sure you do it within 30 days even WITH receipt as they will not give you a refund, just store credit.

I don’t know if this is the standard for Marshalls but it’s not ok!
My family and I recently went to the Marshalls store located in Citrus Heights, California (Citrus Town Center, 7975A Greenback Ln, Citrus Heights, CA 95 610), and had a horrible experience.
We were walking down an aisle when my brother (12) slipped and fell on a liquid substance. Now there were footprints throughout this aisle after looking at it, so this stuff had been there for a long time. My dad walked up to the front of the store and got an employee from the front. He told her he would like to see a manager. She wiped up the mess, put a sign out (too late), and went and got the manager. DEANNA, the «manager», came out and asked if my brother wanted an ice pack. She was trying to make the situation seem not as serious as it was. My mom asked her to fill out an incident report, just in case something serious came out of this fall. She then proceeded to ask my brother to pull his pants up, in the middle of the store, so she could see. (It was his butt that was hurt) There is no need for that and it was incredibly inappropriate to do in the middle of the store, and my dad told her so. She then went to fill out the report and took my dad and brother to the front of the store to sit down. My mom and I continued to look around the store. We went up to the front to find another lady speaking to my dad about the incident. This was GAYLE, another «manager». She was refusing to give us a copy of the incident report, which is extremely suspicious Marshalls! She even, at one point in the conversation, stated that they don’t fill out an incident report. She came over to the situation with a rude and belligerent attitude that only got worse as the conversation continued. After stating that they didn’t fill out a report, she then changed her story and said they do but that we could not receive a copy. GAYLE then said that she would «call it in» to Marshall’s insurance company and that we would get a call back that same day. My parents expressed concern that GAYLE and DEANNA would not call it in, because their attitude was not appropriate towards loyal Marshall’s customers, and we had no way to confirm it. GAYLE again stated that we would get a call back that same day. She continues to talk about the insurance company, and says, «I don’t know if they’re open today» (this was on a Saturday). I then told her that she had said different stories; she said we would get a call back from the insurance company the same day, and then changed her story again to say that she didn’t know if they were open. She turns to me and says «Excuse me?!» in a condescending tone. I then repeat myself and she denies that she changed her story. DEANNA came back over and my mom says they need a copy of the incident report, especially now since we had found out that GAYLE was not honest. GAYLE, in her same tone and attitude, rolls her eyes and says she did not give different stories. So again she LIED. My parents wanted an incident report, or something from them showing that the incident did happen at Marshalls, in case there were serious injuries. GAYLE and DEANNA again refused, so DEANNA called the paramedics to come to the store. Never once did they apologize, they kept hovering around the situation, and going off to talk to each other. Both GAYLE and DEANNA were extremely rude the whole time of the incident.
The whole situation could have been resolved peacefully if GAYLE and DEANNA from the Citrus Heights, California Marshalls store would have just given us a copy of the incident report or something stating that the incident did in fact happen. Looking over the Unilocal reviews of this Citrus Heights store there are several complaints about the management at this store, so obviously something needs to be done. I don’t know if this is how Marshalls would like their employees to treat a customer that is injured in their store, but I do know we will not be going back. I will also be posting this story on every site I can find that will take reviews of this Marshalls.

Will never go back to this store, the manager is so rude and disrespectful has no respect for customers. My mother and I went to do some shopping and when we go shopping we spend more than we should. So my mom find these cute shoes and the price showed $ 24.99 crossed off and $ 20 for today’s deal, so many of those shoes were right under neath the price. We decided to take them nice shoes for $ 20 can’t go wrong with that. After our cart was full we head over to the cashier, Amanda rings us up and the shoes shoes showed up at $ 24.99 we told her the sign says it’s for $ 20 and the name was matching the box. Amanda goes and gets who I think is the manager since she was going to decide to match the price for what it was displaying. No, she said one number was off and that it was mistake price. I told her why would u put 15+ of those same shoes right underneath that price and why did the sign match the shoe. She told me her associate move items around. Didn’t apologize didn’t want hear what I had to say. So i told her she needs to start pricing thing currently since that is false advertising. She ignored me and said she had customers to help. Umm excuse me I am a customer! Told her she giving me the worst customer service. Ignored me again and «no I am not» I didn’t buy shoes. Ooh and when I asked her what her name was because I was going to file a complain she said she doesn’t have to give me her name.
I am still going to complain but I would not shop at this store again if they hired rude managers who have No customer experience. I would give this store no stars if i could!

Do not buy luggage from this store! My wife and I recently purchase some Sharper Image luggage for our trip to Europe. After one flight, one of the wheels had broken off. When we tried to return it, the manager said it was mishandled and Marshals was not responsible.
If something had punctured the luggage, I would agree. However, luggage should be designed to withstand being thrown around by airlines. Even cheap luggage should at least last a few trips. If Marshals is not going to stand behind their merchandise, they should warn you when you buy it.
Because of the way the manager handled this issue, We won’t be shopping at Marshals any longer.

The doors at the store weren’t on. They were extremely difficult to open and all the guy at the register did was laugh.
I came I for a return and that went smoothly but I feel like his behavior was inappropriate

Great prices but the staff is underwhelming to say the least. Overall selection is wonderful and the store is clean and organized. Easy navigation to find everything you’re looking for although I wish the reusable bags were easier to access rather than being hidden on you way out the door.

I was making a return of a shirt I bought at another location and associate called a manager because he didn’t recognize the item. After several minutes manager comes up and says we won’t be able to make the return because it’s the wrong tag. I started to explain that I have the receipt and she didn’t even wait around to listen to anything I had to say walked away ignoring me. For a manager that’s really poor customer service. I got their customer severe number but they were closed on the weekend. Btw I drove back to the store in Folsom where I originally purchased the top and they had no problem taking it ! They had more shirts of same brand and cashier apologized for inconvenience.

I went in one day while the store was under construction, that was a NIGHTMARE
within its’ self! The lady working the dressing room was so nice, but there was a
creepy/​neurotic woman working over in the cosmetic area. Watching me like hawk/​she
even LITERALLY followed me at one point. Now let me point out, as a woman of color,
this is a «TOTAL» turn off for me. This happened in Ross on Manzanita, a few years ago
so I WILL not be back!

Great store better quality than Ross. Very nice

The elderly woman manning the dressing room was neurotic and acted like every customer who walks in to try clothes is in her way. She needs to retire and stay home if she keeps snapping at people who push their carts a bit «too close to the racks».
The clothing selection isn’t that great, and I swear I found a number of items that could be bought cheaper elsewhere.

called pfor ihome selection and pricing an dmelissa was nice enough to help me with my inquiries. thanks marshalls you fuckin rock~!

I’m a cheap bastard so I love marshalls. The only thing ever wrong with this place is the staff. They all look like they might have been extras on the Hills Have Eyes or something. And on top of that, they are usually all sorts of stupid. Ring that sh-​t in, take me dough, let me go. But then again, it’s Marshalls so whatever.
I always find some kick ass housewares here also!!!

Ok I don’t even look at the clothes here. way more expensive then Ross. But I do shop the kitchen and gourmet food area! Fantastic items there at a reasonable price ! But I do have to say that there is something wrong with the plumbing at this location. The restroom smells like the sewer!

I love Marshall’s but they are not all the same. This one in particular is a hit or miss. They have lots of nice clothes for nice prices but I’ve been to others with a bigger variety on shoes, clothing, etc. I normally walk into a Marshalls or TJ Maxx and spend far more than I really intended. That was not the case here as any time I saw a pair of shoes I liked they only had 2 or 3 pairs left in sizes that were not even close to mine. Too big or too small. Clothing wise there were very few jeans and the rest were capri’s. I know summer is around the corner but jeans are a year round wear. The store was pretty neat and clean I just wish they had better stuff. I will definitely be back to this location as I hope that since it’s spring they are actually still in the middle of a major summer transition.

Lots of variety in clothes and household goods. Good value for good quality items.

I LOVE shopping at Marshall’s, TJ Max and Ross. I LOVE a good bargain. I love it even more when I’m in Citrus Heights visiting my mom and sis. For some reason, the stores in the 916 (specifically Citrus Heights and Roseville ares) are cleaner, the quality of their items better and the employees are more polished than the ones in the bay area. Seriously.
I’ve found some good stuff (or some good loot as I call them) at this particular Marshall’s, BUT I have never found a pair of shoes (hence less 2 stars). They have aisles and aisles of shoes and I find myself going through each one. I’ve done this routine so many times and I never learn! I just have to realize that I will never ‘t find that size 5 or 5.5 shoe! Of all the times I’ve gone to this store (and that’s a lot of times) and gone through my aisle routine, I’ve only found like 2 pairs of shoes in size 5.5 (and they were shoes I didn’t want). Seems the smallest size they order is size 6. Sucks! May be I should write their store manager to stop discriminating against the «cinderella» feet people! ha!