Carlson Shell Self-Serv

This station sucks! 5:00 on a Wednesday afternoon and told I can’t get gas with $ 100 bill? These places need to step in to the 21^st century (and reality) and realize that a tank of gas is $ 100 now! Beyond having to go to another less desirable station to refuel, I was further disappointed when my request for the managers name and phone was refused!?! So I’m at a gas station that won’t sell me gas and doesn’t have a manager available to speak with it’s (potential) customers? WOW, I’m buying a gas can across the street with my new hundred to ensure I never have to stop at this Shell again!

Close to the freeway (you can see it going northbound) and a decent mart. Prices around the area are fair even though its off the exit. Something to be said about the sac suburb lower prices

Very poor customer service.
Went here just to get our car washed around 8:00pm. First off, $ 7 for a basic car wash is a rip-​off. Secondly, the machine took the money, but did not register that we had put it in. The car machine and the car wash didn’t work after several attempts to enter the code and pushing the change return. It didn’t return any of the coins or cash I deposited either. Went to ask the cashier to activate it, she said it showed inside the building that the car wash was running, but it obviously wasn’t. She was a new employee, didn’t know what to do, didn’t have the code to make the car wash operate. Of course, we had no receipt because the machine was malfunctioning and doesn’t even issue them! I asked for my $ 7 back, or at least a «car wash ticket» but she refused. She attempted to call her manager, who did not answer her call. The girl said she’d leave a note for the manager and I could check back the next day. Called the next day & spoke to the manager, who said there was no note, to call back when the girl came into work. Called back later, manager was gone, girl said they hadn’t talked about it.
How hard is it to follow through and issue a ticket for a silly car wash? At least the new girl was apologetic, but I won’t be going back to that station for gas or a wash again.

I’ve been coming to this gas station because it’s very convenient. I haven’t seem to encounter any problem/​issue especially at 5am. One incident where I think I was looking for milk & I don’t believe they have one or something. Not a big deal. However, last Thursday, Sept. 16^th, I had the WORST experience in this location. I’ve pulled up to my usual pump #5. The pump stopped at like $ 0.14. I’ve debated on pressing the call button. I figured I can just move to another pump & get my gas. As I drove forward, the pump infront has «out of service» sign, drove around, the pump on the other side ALSO have an «out of service» sign (pump #s 7 & 8). So, I end up going to pump # 6 which was the other side of the pump where it stopped at $ 0.14. I took chances on this pump & OH MY GOD! The freaking pump was SO slow! I pressed the call button this time but nobody assisted me. Finally, I gave up, stopped the pump at $ 0.78. I moved for the 3^rd time at pump # 11. Now, when I put in my card, it had a message «see cashier». Are you for real? Ugh! I went inside & told them what’s going on about pump #s 5 & 6 being screwed up but all I got was «Oh, OK!» I prepaid my gas for pump # 11, walked out of the store, pumped my gas and just PISSED! I’ve worked at a gas station before. When a customer complains about a pump, we attend to it right away & usually there’s just air in the hose. Oh and what really made it worse for me to be upset, there were 3 of them working with ONLY me to deal with at 5am!!! Hello?! If I was a mystery shopper for that station, FAIL to customer service!!!

Since I use to live out here in the boonies when I was still renting a home reminiscent of a pretty white suburbia complete with cruise nights on Friday and Saturday nights and helicopters echoing throughout the night with their searchlights on. Hey, I had a Rottie to protect me.
This Shell station was my choice of gas purchases because it was on my way to work in order to hit the 80 heading to Sacramento. Or on my way to Lake Tahoe. Facilities are clean, with detached bathrooms if necessary for the occasional traveler and a car wash that did a mediocre job, but perfect to wash off leaves, soot, and dirt.
I asked for cash back and the clerk handed me a $ 5 bill instead of $ 10 (can only have a $ 10 limit on cash back here) so after I alerted him to it, I spoke to the manager, who said they would check the till overnight. I received a call the very next morning and they gave me my other $ 5.
I’d go here than the ghetto 7-​Eleven across the street. Blech.