AT&T

Worst att store I have ever been to. They say they close at 9 and I got there and were close and a very rude rep named Cameron said he can’t do anything. If customer service isn’t something you are good at… get a REAL job you would enjoy and happily help customers. Very rude, unpleasant service and shows customer service doesn’t matter to att. Good bye att!

I have patronized this ATT store many times and had always received excellent service. It is really unfortunate that a rude and accusatory interaction from employee Storm has put such a damper on my trust of the integrity of the ATT company. I have just made a complaint report to Les the manager. Les spoke to Storm and offered apologies for Storm’s incorrect accusations which Storm regrets. One bad apple does not spoil the bunch.

I’ve been a ATT for 10 years and met Faisal at a local coffee shop in Elk Grove. I noticed he had a ATT shirt so I started asking him questions about my plan. He told me about the current promotions that att is offering. I took his business card and set up an appointment to see him later in the day. When I drove to his Citrus Heights location, I was delightfully greeted by a young gal named Nora and told me that Faisal will be ready in about 5 minutes to assist me but I was able to ask her questions while waiting and got great info and her input on a couple of things. I am 100% sure that this has been my greatest experience I have ever had at an att retail store and will recommend all my family and friends to Nora and Faisal. Faisal and Nora were great!

Had Scott Afable help with all my needs. He was great had patience, showed me things in my new phone. Reset up my phone. Went out to my car to help with the Bluetooth set up. Even wrote down instructions for me for things on my new phone ! I’d like to at least say Thanks Scott !

This review is left solely for the sales person that I had an experience with at this store. I came in this last weekend and was helped by Anthony. I was not able to leave with what I had intended for due to some complications with my account, which was extremely frustrating but to no fault of Anthony’s. He went above and beyond to do everything in his power to not let me leave empty handed. The customer service I received from him was definitely superior to most of what I’ve experienced. I have been in the customer service industry for 15 years, and the importance of customer service seems to be dwindling– it is seldom that someone will go out of their way to make you feel important or help you get what you are looking for. I was blown away with how far he went to try and get me to the desired end result. Needless to say, I left very unsatisfied with the result from the «updated» protocol of AT&T regarding what I had gone in there for. Because of Anthony, the experience wasn’t a COMPLETE disaster — at least I was able to receive his superior customer service to brighten the situation. If you happen to be visiting this location, go see Anthony, he is the one!

Watch out, they tricked me! I went in with my adult daughter to see if we had upgrades for our phones. The salesman, I will find out his name later and post it here, told us we had an upgrade available. My daughter asked if she had one (she is on my plan) and the salesman said yes. He told us we did have to pay the tax on our two new iPhone 6’s. I dumbly signed everything and we left very happy.
That was in late June. Now it is early September and I check my bill online. I discover I am paying auto-​pay for $ 1,300 worth of phones. Unfortunately I’m out of town right now but I know the salesman put one on me. I didn’t take the time to go over the paperwork as probably most folks do. I relied on the salesman telling me what the paperwork was. I’m 62 and didn’t put on the glasses.
I bet anything they are on commission. When I return to town I’m headed to the Sunrise store. I wouldn’t be surprised if I’m not the first or last to be defrauded like this. I’ll problem be told the salesman is no longer there and there is nothing they can do about it. And yes, there won’t be anything I can do if I signed a contract that included those costs. The only thing I have is to ask if I have an upgrade coming, how could the price be $ 1,300+? Makes no sense.
I suggest you avoid this store and look closely at the paperwork. Some folks on commission don’t care who they cheat and for how much. Also check your auto-​pay bills more often.

Damian was the worst. He was rude, and arrogant. Called me rude for the deciding to go with a 2 year contract instead of buying my phone with the monthly payments. When I made that decision he said okay so your not gonna get a new phone today? As if I couldn’t afford to buy my phone outright. Excuse me? I can afford to purchase any phone I want and it’s not your right to decide what I should do. Won’t ever go back because of him

Every time I have had reason to go to AT&T, I have gone to this location in Citrus Heights, even when I have moved from the area. While there may be a lot of people milling around, there are always a lot of sales people as well. Depending on the time of the day, I have never had to wait longer than five minutes to meet with a representative. Today I had to go in to change phone numbers, and Steve Swanson helped me as soon as he opened the door (a nice touch that this AT&T location has always maintained.) Although every sales person I’ve met there through the last several years has been helpful and knowledgeable, Steve was exceptionally so. I could tell he enjoys his job! I left the store feeling listened to, understood, and helped. Can’t give this place and its employees enough stars (today Steve would get 10 out of 10!)

So as I start this review I have to say I am glad to have made the decision to leave AT&T. If I could give zero stars I would.
I went in to this store today to collect my final bill. Mind you a supervisor had stated that I could do this, after spending a few hours on the phone with the company. Andrew was the one to help my husband. He stated that he could not help us (under normal cercumstance you would become a bit irritated, especially after being told you could). My husband did become frustrated and huffed a bit (anyone would, and take into concideration my husband is one of the most laid back men you would ever meet, not me however). Andrew then stated «you can dance around all you’d like, but that’s not going to change anything» not once but twice.
So needless to say my husband is again on the phone with the company and this time with understanding supervisor. He is doing everything he can to help us out. He had told us that we can pick or bill up this coming Monday. Hope he’s right.
So if you have a problem and need to go to this store, stay away from Andrew. He’s very inconsiderate, especially for someone who works in customer service.

WE’RE DONE WITH AT&T AFTER THIS:
Every single time we’ve upgraded or changed plans we end up being lied to. We went in to upgrade both of our phones and the rep continued to tell us there was no charge. We were very happy to hear that and stayed for an hour to get everything switched. AFTER he did the switch he then asked us for $ 120.50. At that point I inquired since when does free upgrade actually cost you $ 120. He then broke down the pricing and said we should have a cheaper bill even after the upgrade. You know what, fine. I bought my wife her new phone then went in a week later to get mine. The rep Scott was very good, but when we got to the part where I pay for the phone the total monthly bill said $ 201.00 (we pay $ 170) so I asked why isn’t the $ 175.00 per month showing and his response was, «Don’t worry it will.» So our bill shows up way higher than what we were quoted. My wife then calls customer service and is told that the store is sometimes shady because they work off commission and to go back to the store and sign a contract for two years to keep things the way they were, but to keep the phone also. We go into the store (again) and ask to speak with a manager (which there was none) just to be told that customer service is being shady and there’s nothing we can do. We’re pretty fed up with the service, or lack thereof, being lied to, and basically every one we talk to passing the buck and telling us we were informed improperly by every facet of customer service. So my question is, who do we call to get an honest answer in regards to what our bill will be? Both sides of AT&T are pointing the finger at each other and saying, «You’re wrong!!!».

This weekend my husband and I were going to go and upgrade my phone, well that didn’t happen because of the high increase in the phone bill. BUT!!! Enough about the expensive costs. We had a Representative named Nora, can’t say enough about her. Usually when we go there we get bombarded with you have to buy this and this and with that you need to also get this.
Nora was great, she explained everything sometimes twice. At then end of our visit we were almost going to get the phone, and she said don’t get unless you really feel comfortable with the whole deal. That in its self was worth a lot. We weren’t able to get the new phone at this time but when we are ready I’m asking for Nora. Awesome customer service skills, very professional.
Thanks Nora

Poor customer service!!!, whether you call in or visit the store you should get the same treatment from the company I was on hold for 17 minutes before I made it to the store I wanted to see what what’s taking them so long to check stock on my iPhone case, came to find out it was their conversation. 2 people greeting at the door 4 people standing in the middle talking and 5 people behind the counter including the manager having a lovely conversation none of this with clients just among each other. spoke with the manager bringing it up to her attention, And then she said somebody should’ve helped me over the phone when she still has more people in the back. At this point I don’t know who’s fault it is anymore, ATT, the manager, the employees, perhaps mine for staying with AT&T, perhaps I should take my Business account and 10 devices elsewhere.

Wow-​today I had the best AT&T experience thanks to Matthew D. I have moved several times in the last couple of years so I’ve been to many AT&T stores and this was BY FAR my favorite & most pleasant visit thanks to Matthew. I explained my frustration with the AT&T reps from customer service & my intent to switch plans. He patiently listened & bestowed a great wealth of knowledge when I was finished with my tangent. He was completely honest with me and he helped me weigh all options that would best suit my lifestyle. He made sure I was comfortable and had us sit down at a table while we compared prices & plans. I am so happy with my experience here today thanks to Matthew D. Part of me wanted to give him a huge hug!!! *virtual hug* thank you so much!!!

Excellent customer service provided by Mariah and Alejandra of Att in Citrus Heights. I would return with out question and refer any friends that ask. Sup by and check them out for yourself. I am new to Att as a customer and at this point I am glad I made the switch. T-​Mobile and Metro are for children and will never have my business again. Go Att or just stay home.

The staff here is always so friendly and so helpful they know their AT&T knowledge on the product as well as building rapport with customers

If you go ask for Dylan! I have NO idea how the rest of the staff is trained or how their customer service is but if AT&T is smart they’d clone him AND make him a training manager!
Went in for my mom in law to come into the 21^st century, we walked out (4 hrs later, but it didn’t seem that long) with a smart phone, tablet, Uverse for mom’s & our own home. The time we were with Dylan we felt like we were being educated & not sold anything. He let mom try all the phones she wanted and waited for her to feel confident in her choice, the entire time giving technical info that she could follow AND never made it feel like we were being rushed because he could have another customer he could be working with. His main focus was us & he proved it over and over again.
After a HORRIBLE experience with AT&T about 5 yrs ago, I would only refer to them as craptastic AT&T today was truly a breath of fresh air!

What an extraordinary experience! I was able to get in and out of an AT&T store in less than, wait for it… 30 minutes! I could’ve been done in 15 but I was distracted by the new and shiny accessories (that I asked about).
I stopped by around 8pm on a Tue night. There were people in the store and a short waiting list (I think I was 2^nd). I waited less than 5 mins before someone came to help. I was upgrading my phone, I knew what I wanted, and I told him from the start that I didn’t want to make changes to my service plan. My new phone was purchased and activated within 10 mins.
While we waited for activation to complete, my eyes wandered to accessories. I needed a new case and a screen protector. I’m too clumsy to wait for something from eBay or Amazon. Long story short, my guy even installed everything for me.
5 stars for the fast, knowledgeable, and extremely helpful sales consultant. I completely lucked out (but at least I can confirm superstar sales consultants exist and 1 definitely works at this location).

Cameron is awesome. He not only hooked us up with a new phone, but also made some clever suggestions that will be saving is money on our monthly bill.
He’s the best. That is all.

Came here last week to add a business phone to the account. I feel like a took so long to literally pick a phone (The most basic old school flip phone you can imagine) and turn it on. And what is up with the stools? We were seated at a table waiting for our rep to finish processing (for the fourth time might I add) when we saw this sweet elderly lady try to sit on the stool and fall backward! Eep! Thankfully she was ok but these stools are a joke. Also, being a girl, I have an issue with their bathroom situation. You can only use an employee bathroom and they are required to walk you back and stand at the door while you do your thing. Embarrassing!

Hi-​ya!
The service is typically pretty good, but this recent trip the service was blah. The rep that took down our info was kinda aloof/​or maybe he was too cool to properly do his job. I dunno but he made it seem like he was doing us a favor by helping us.
The wait was about 10 minutes, but the rep that diagnosed my iphone seemed knowledgeable… until he said that my 5s probably had an issue and that I should see the peeps at the Apple store, but then added I was out of warranty by a few months. It didn’t dawn on me right away, but the 5s has only been out since what… September or October of 2013… less then a year. How could I be past the manufacturers warranty?
Anyway 2 stars for bad information, lame service from the f-​tard that took down our information when we walked in and 10 minute wait time to get bad information… and on top of it all my phone was fine per the peeps at Apple.