Soulmates Jwlry & Custom Design

My fiancé and I were searching for a place to design a custom wedding band for my vintage engagement ring. The owner was extremely rude not only to me personally, but about my ring and occupation. I have never been so disappointed with the customer service of a business establishment. I was so disappointed that I took my business elsewhere. Although I cannot speak negatively about their quality of work, I would not recommend this place to anyone who is looking a personal experience.

The jewelry is nice but Peter (the owner) has anger management problems. The customer service is terrible. I am not sure why he thinks he can treat people with such disrespect.

I have several original pieces from Soulmates. All very high quality in design and materials. In fact, I just ordered a new one today, July 29, 2014. This is on of the best places to get original pieces of jewelry in the Cincinnati Metro area. You shall be most happy.

This place is an EXCELLENT jewelry store. On June 1, 2013 my fiancée and I set out on a mission to buy wedding bands. After having no luck with anything worth buying at our first stop, we turned to Unilocal’s assistance and came across Soulmate’s Jewelry. What a lucky find! When we went in, we were immediately met by the master jeweler himself. Peter. He did a fabulous job showing us what he had. He didn’t try to persuade us to buy anything that we didn’t want. In fact, we both got exactly what we wanted prior to going in the store. Also, when the ring my fiancée loved most was ½ size too large, he didn’t suggest resizing it, he suggested that he make the same ring in her size! And when I told him I just wanted something plain (not like anything on display) he pulled out his catalog and let me choose the exact specifications that I wanted! He said it would take him about 7 – 10 days to get both rings made and he called me 9 days later saying they were done. And when we went to pick them up I find out that I got the 3 mm wide band for the price of the 2.5mm wide band since the 2.5mm was on back order. The entire process was easy, quick and pleasant! Peter made us feel right at home and was very personable. taking time to engage us in a 15 minute conversation on the day we ordered the rings. I left his store wishing I had known about his store when I bought my fiancées engagement ring in December. Go to Soulmate’s Jewelry… you will LOVE it!

I went in with my (then) fiancé to browse through wedding bands, and we fell in love with the store. Very friendly staff and Peter the jeweler is an extremely gifted man. I was able to have a cross made as a wedding gift to my now husband within a week and received many compliments on it at the wedding. We will be buying all of our fine jewelry from this establishment.

My husband commissioned a custom necklace for me with Peter, the owner, and we were both really disappointed with the end product. He misspelled the name on the front and the engraving on the back wasn’t centered and it had an overall cheap look to it. Despite being an expensive necklace, it came on a leather strap instead of the expected silver chain. My husband went back and requested a refund – understanding that he would need to deduct some for labor and material sinc since it was a custom order. He got less than half back, but the owner acted like he was doing us a huge favor and even went so far as to tell me that he «didn’t want us as customers». To be fair, he did offer us the option of store credit instead for the full amount, but based on what we had previously received, we didn’t want to mess with it. His resolution may have been fair, but based on the expensive price and subpar result, I wouldn’t go back.

We found Soulmates Jewelry on Google while looking for a specific type of wedding band — Mokume Gane that my fiancé was very interested in. We read the only Unilocal review and decided it was worth a try. And let me say, I’ve never been able to honestly say that I had the EXACT same experience as a previous Unilocal review.
Peter, the owner, is absolutely fantastic. He is so personable and really wants to get to know you so he can make/​suggest the best piece of jewelry for you. He is so incredibly passionate about what he does and it just radiates from him. Not only is he passionate, but he is amazingly talented. He makes all his custom pieces in the back of the shop himself.
We told him the price we were looking to pay and he was able to work within our budget. He even waited to buy the gold at a price that we got the best deal. He made my fiancé’s ring in less than a month and it was exactly what he wanted. Peter also helped my fiancé make a custom necklace for me to wear on my wedding day that used the leftover Mokume Gane from his ring. Then Peter found a sapphire to almost perfectly match the one in my engagement ring for a very unique, beautiful and personal piece.
We have never even felt like they were trying to sell us anything. When I talked to Peter about a wedding band, after he asked me a few questions he actually suggested that I not get one. What jeweler says that? :) He said that if I love my ring the way it is and don’t want to detract from it, then why make a custom wedding band? After a few years of stacking them, they’ll eventually begin to wear each other down and I’ll come back asking him to weld them together — and then I’m back to one ring again. He could’ve tried to upsell me, but instead he got to know me, asked the right questions and made a suggestion based on his years of experience. I appreciate that kind of honesty.
We’ve been nothing short of amazed at everything we’ve purchased. And not to mention, we also leave smiling from the wonderful conversation and cute dog. Being able to support a family owned business, and someone who is fiercely passionate and talented is also a huge plus. We will most definitely be back.

Go with Soulmates!
They don’t respond well to e-​mails but they are very welcoming to spontaneous walk-​ins.
First off, I love supporting family owned businesses. Soulmates is owned and run by a super nice husband and wife. Despite the fact that it’s as far as you can get from corporate, the quality of service, designs, and jewelry will surpass the quality of most, if not all, major corporate jewelers.
For nearly a year, my fiancé and I had been on the hunt for an honest, high-​quality, not too pricey jeweler. It took us less than five minutes to realize Soulmates was exactly what we were looking for.
Peter warmly welcomed us into the store even after he had begun closing. He’s very likable – down to earth, intuitive, personable. We explained what we were looking for and within a couple minutes we were each trying on a sample of [pretty much] the exact wedding rings we wanted. It was as if he had read our minds.
He said he would need about a week to make each of the rings. Yes, I said MAKE and in ONE WEEK. Nowadays, most jewelers serve as a middleman, showing you pictures and taking weeks [sometimes months] to get samples of rings. Just about all the jewelry in Soulmates is made in the snazzy little shop at the back of the store. Peter makes everything himself. Custom everything. Most of what you see in the shop is his creation. On top of this, he charges half of what any other jeweler charges for a custom ring. Indeed, this is as good as it gets when it comes to jewelers.
We came back a week later, just as he had said, to pick up our beautiful, custom-​made rings. My wedding band fits perfectly to my engagement ring, just as I had hoped for. My now-​husband wears a super sexy Mokume Gane ring that Peter recommended. For those of you who don’t know what a Mokume Gane ring is, look it up [so sweet].
If I ever need any sort of jewelry, I will go back to Soulmates in a snappy. I highly recommend them. You will get exactly what you want, and if you don’t know what that is, you will once you drop by to visit.