Rogers Jewelers

Amazing!!! I have nothing but good things to say about Rogers and the amazing staff. The store manager Stefanie went out of her way to make me happy. I’ll be back !

Wanted new ring mounting. Purchased it. Measured my finger and yes, its still 4 ½. Waited a week to get it back. Size 5 — sliding all over my finger. That wasnt the ring i picked out, either! This thing was about a ½ inch higher and had what i consider gaudy prongs with a circle thing mounted on the prongs! Rogers at Tri County Mall is better — they have someone on site to do these adjustments.

not real impressed.
i was in the mall, and i’m in the market for a diamond, so i decided to stop in to view their inventory. i was greeted by alisha, a sales consultant, who immediately spouted some company lines: «we have exactly the diamond you’re looking for»… etc.
ironic, because after telling alisha exactly what i’m looking for, they didn’t have it. or anything close. but she did assure me that she could order it. after only having talked for 30 seconds, she handed me off to an intern and ran to another customer.
the intern, kirsten, was nice but not helpful. she did little more than some «look at this one» and «look at that one» without really showing me anything similar to what i’m looking for.
note: this place doesn’t sell GIA diamonds.
note: don’t purchase from a jeweler that still uses Internet Explorer 6 internally. lame. and insecure. do i really want to trust them with my credit card number?
i passed. and you should too.

I’ve done a couple of things here. My husband has bought me an engagement/​occasion ring, links removed on my watch, and batter for my watch. All within reasonable pricing.
Quality is okay and could use alittle more selection. Staff is friendly and helpful.

It’s a mall jewelry store. When I’m looking for jewelry, I usually stop in to see what standard stuff is available these days. The staff isn’t knowledgable, but they pretend to be. You’ll want to do your own research before buying anything.
A couple weeks ago, I stopped in to check out their pearl strands. I was looking for a classic pearl strand, which I thought they might have. They had a few, but they were overpriced for the pearl quality and poorly made.
The salesperson actually told me to hang the strand over a door knob to allow the kinks to «naturally fall out.» She also suggested I look at one necklace, apparently without realizing it was freshwater and not cultured pearls. (I think she might have been the same bosomy salesperson Autumn mentioned in her review!)

I have spent thousands of dollars there, and when it came time for my fiancée to buy my engagement ring, he picked out a beautiful ring, that was over $ 7,000. Once I received it, I looked at it through a jeweler’s loop and discovered cracks in the main stone. I returned it immediately. I believe the manager knew about the cracks because she said herself that they had shown the ring to hundreds of people, since it ws one of the most expensive in the store, and not one did they look at it through the microscope that they have on display on their engagement ring counter’? I was also lied to about the size of the ring, They rudely took the ring back, refused to refund my money. They did replace the main stone, but it took nearly 8 weeks, and I had our engagement party that my parents threw for us with no ring. It was a truly awful experience. And while we were originally shopping for the ring, a saleswoman, also the assistant manager quite inappropriately kept shoving her breasts in my fiancée’s face. Unprofessional, ridiculous and just plain rude. I will never shop there again, which is too bad because I had been a loyal customer for several years.