Pipe Products, a Ferguson Enterprise

Brought in a part that I wasn’t able to identify online or even after help from an associate at Lowe’s. They said I needed to go to a specialty plumbing shop, like Ferguson.
Walked in and had trouble finding my part and after 15 minutes, someone asked if they could help me. The guy was mid-40’s, overly tanned, wearing a visor, and called me «buddy» about 10 times in a 3 minute conversation; probably answers to «Brad» or «Chad” – you know what I mean?
Anyways, I showed him my part and he said he had never seen anything like it. He asked about model numbers, sink types, etc., and I gave him as much info as I had (I brought pictures of the sink, the actual part, and where it goes.) He had no clue and just pointed in a direction (to kind of shoo-​me away) of the store that I might find something.
After I looked and didn’t see anything, he said, «Try Noël’s, they might have a specialty part like that.» Although I thought Ferguson would be the only «specialty» shop I would need, I was happy to check out Noël’s. (See my review.) I would have given Ferguson 1-​star, but they did at least point me in the right direction.
No customer service, not very friendly, and could use a bit more knowledge.