Pep Boys

I have worked with Jeff and Chris for many years and have never had a bad experience. They are friendly and helpful and always willing help if I have a problem.
I would recommend Eastgate Pep Boys to anyone that needs service or parts.

Wow, in a really bad way. Wish there was a choice for 0 stars. It took 40 minutes to make an appointment because they use a call center full of imbeciles. First appointment of the day and all I needed was a tire replaced and the spare put back. It took them almost an hour to figure out how to get the tire down from under the car! They wouldn’t let me in the shop to show them and they were not capable of taking verbal directions. 1.5 hours into the appointment and we are still not complete. It only took me 30 minutes to change the tire on the side of the highway in the dark! They are NOT tire experts. This is absolutely the worst experience ever. Avoid this place and the entire company.

It took me almost 3 hours to get a tire sealed. Then a hour deep into waiting they came back with a laundry list of things that needed to be done to the car. $ 1100 plus worth of work on a 18 year old car. Just do the service requested & stop trying to milk me for every penny I’ve got!

This experience applies to
as well as this location as I had ordered an item from their website on a Sunday night. I chose to pick-​up at a location of my choice, Glen Este Withamsville Rd. I was notified that it would be ready for pickup on Monday, a mere 15 hours after ordering. Keep in mind this item was not in stock at the location I chose.
Not only did my item arrive for pick-​up on time, but the employees of this location were very polite, courteous, and prompt.
I also want to give
and corporate kudos. Your system works very well and I am impressed with the ability to sell items and deliver them to the customers expectations in such short notice.
I usually shop Amazon, but, this particular item was not available for Prime shipping, Pepboys actually beat Amazon on the price and availability of this item!
Great job!

My daughter had her Ford Escape’s alternator replaced. It went bad in 3 months. Took it back and they replaced it no charge. No labor either. Sometimes a remanufactured item fails. I usually do all of my own (and my daughters) repairs. This one was a major pain. Pull the wheel, swing the strut, etc. to get to the alternator. Kudos to you guys.

I’ve been waiting a few months to put this review up. Because when it comes to car repairs you don’t really know how effective things are going to be until you’ve been driving your car around for a bit afterwards. Well enough time has gone by and the time has come for me to spill the beans.
Pep Boys sucks. At least the one at Eastgate at any rate.
Granted we only went here twice. Why? Because I could drop off my car and literally walk over to work and walk back and pick up the car when it was done.
So the first time we went was to do an oil change. When I dropped the car off I asked if they would take a look at this thing that was hanging off my muffler. Not sure what it was but I believe it helped to keep the muffler in place. Anyway, the guy there asked me if I wanted to replace the part and I told him no, that I wanted to find out what the problem was and how much it cost first. Couple of hours later they call to tell me that my car is ready. I go to pick it up and ask about the thing hanging down from the muffler. The guy told me he didn’t know, they didn’t take a look at it. When I asked why they said because I didn’t want them to fix it. I told them of course I didn’t want them to fix it, because I needed to know what was wrong with it first and how much it would cost. I needed them to take a look at it so I would know. They told me that don’t do that because that would be a free diagnostic which they don’t do. Strike one.
The second time we were there was because our van would shake violently whenever we would brake. They told us that we needed to replace the front brake pads, which we did. That stopped the shaking… for about a month. The shaking returned and with a vengeance. So this time we took it over to our usual place, Midas. We told them about the shaking and they come back and tell us we need to replace the brake pads. We explained that we had done exactly that about a month ago. The Midas guy gives us a look and says, «Those brake pads aren’t new. They’re at least a year old. And there is way too much wear-​and-​tear on them for just driving on them for a month.» So not only did Pep Boys not give us new brake pads, they gave us used brake pads. Strike Two. And the way I play the game, two strikes is all it takes.
Added bonus; Midas ended up giving us brand new brake pads (both front and back) for less than Pep Boys charged for just the front ones. Boooooo Pep Boys!
Mahalo, and avoid.

Pep boys manager Dave Bray delivers top customer service, and was a gentleman to my wife!!!