Once Upon A Child

Well there went two hours I can’t get back. The place is filthy and the staff is extremely unprofessional and discourteous. After returning the day after dropping off my things, they yelled at me for not returning earlier (however I never received the call or email they said they’d give me when they were through assessing my stuff). They laughed at me as a struggled to assemble a bouncer — apparently it’s not good enough in the box. And even yelled at my two-​year-​old for playing with other piles of junk while I worked on the bouncer.
I left with everything I had brought in. I’d much prefer giving it away for free to families who need it. I have been to other Once Upon a Child stores and have had pleasant experiences. This particular one needs to be razed.

I stopped in just to see what their selection was like, and I was less than thrilled. The items in the back of the store were piled onto the shelves and the floor, making it difficult to see what was abailable (let alone walk through the aisles). The bigger items didn’t look to be in the best condition, and they seemed to be overpriced. I doubt I will be back.

I just returned to this location after a little over a year. I will not be returning.
The items they sold used to be priced great and were in decent to great condition. I stopped shopping here because the quality of clothing, I started seeing more stained clothing priced the same as items in great condition. The prices slowly started creeping up but at the time I felt it was cheaper than department stores since my kids were so young they would be outgrowing clothing quickly.
Back to todays visit, absolutely nothing in the store was a deal, as a matter of fact, prices were only a few dollars cheaper than buying brand new department store items. A lot of the baby swings, chairs and toys were filthy! Literally like someone trash picked the items and sold them to this location. One item piqued my interest, a Radio Flyer wagon. It was $ 10 less than retail. Upon closer inspection I noticed one of the folding seats was broken, the canopy was missing and a wheel was really loose… Not going to buy from here anymore.
From a selling standpoint this place is a complete ripoff. I brought in a bunch of bulky items my kids hadnt played with in a long time. All of my items were clean and in excellent condition. I figured I would recieve about $ 100 by taking off over half of what I originally paid. They offered me $ 30. Some items include a kids table and chair set that still sells for $ 50 at Toys R Us, a slide that still sells for $ 30, 2 riding cars that still sell for $ 40 each at Walmart and not to mention a lot of other items. What they offered was insulting to say the least. They were so kind as to offer to keep the items they didnt want for «donation». The items they didnt want were in excellent condition and still in retail stores. Why on earth would I «donate» them to this place when I can give them away on Craigslist and know that kids in need will actually get the items.
I will donate the items before selling to Once Upon a Child.

I use to love this store and preferred to shop here. The last two times I was there I found perfect shoes for my daughter. The problem is I found 2 but could not find matches. When I took them to the counter I asked if someone could call me when the others were found and I was told they couldn’t do that. That doesn’t make any sense to me.
Then there is the fact that it is always busy the lines are long but yet there are plenty of workers standing around talking. Oh my and let’s talk about prices. There are things they sell in there that you’d be crazy to spend so much money on. Don’t get me wrong you can find some really good deals but most of it is over priced! I have found numerous items with original tags but yet they are charging more?
Most of us shop here to save money and recently that has not been the case. I will stick with St Vincent DePaul at least I know I’m not being charged $ 10 for USED kids jeans!

This store is awesome! From the great prices, cleanliness, and friendly staff. I don’t know of anywhere else you can spend $ 120 and get enough winter clothes to keep four grandchildren warm and fashionable.

I’m conflicted about this review. From a consumer standpoint, it’s an awesome experience. Tons of great stuff, low prices– and everything is very clean. The equipment has all been tested and checked for recalls. Babies especially go through clothes and toys so quickly, that most things look basically new.
From a seller’s point of view, Once Upon a Child gets one star. Waiting for hours to have my stuff evaluated and basically being told my children are unfashionable is hard to take.
I went with the buyer’s perspective, because most of you will just want to make some fabulous finds. Enjoy!

I shopped at Once Upon A Child when my kids were growing up and it saved me a great deal of money. Over the years they have grown and improved. Just this year I became a grandparent, let me just say, shopping for your grandchild is an ADDICTION! Once upon a child allows me to spoil my grandchild without breaking my budget.

this location has now replaced my love for the colerain location, the selection was exceptional there was stuff everywhere. The store was clean the staff was polite i will be returning to this store definetly