Midas

Had a great experience with ken who customer service skills are outstanding and knowledge of what I wanted done make it all worth while. I really am happy with how my car is running and when someone need car repair I will direct them to midas at 6705 Montgomery rd

Stopped in for an oil change as they had a 19.99 special on their sign. They tested my battery without telling me and called me saying that my battery needed replacing. I have never had an issue with my battery before, even in the coldest weeks of winter. I told them the battery was fine and just change the oil. They tried to convince me to buy one and I told them no. I picked up my car, it was running when I got there and drove it home. I left to pick up dinner 30 minutes later and the car wouldn’t start. It’s a stick shift so I push started it. Then I ran it up and down the highway for an hour picking the kids up after school. Then it wouldn’t start an hour later and I push started it again. I called the manager upset, as they had clearly run down the battery. He offered $ 15.00 off a battery.
First of all, why would I ever trust you with my car again?
Secondly, you have got to be kidding me, I trusted you to change the oil and now I’m out over 100.00.
No solutions?
Please don’t trust these guys with your car.

Needed my brake calipers replaced. Went online made an appointment the day of and for that afternoon which was 90 mins before closing.
Wasn’t sure what the expect. 20 mins after dropping off the car I received a call from the manager, Rob. He took the time to explain all the issues I was having, a breakdown of the cost and what repairs were needed versus just suggested. I was leaving overseas the next day but he assured me that they would have the part ordered and everything taken care of that day.
Remember I said it was 90 mins before closing. They stayed after closing time to finished the work, test drive it and go over everything that was done on the car. Just driving home I could tell the difference. Everyone was nice, professional and courteous. I will be back.

I had a coupon after I donated blood to come into a Midas for an oil change for $ 10. I stopped around 2:30pm on Tuesday on my way through Silverton coming from a meeting. The tech informed me that they were booked for the rest of the day, but i could make an appointment for tomorrow– which would have been Wednesday at 2:00pm. I agreed since my oil light was flashing, and I have to be back up that way for a meeting at 4. I left work early and drove over to the location, only to be told by the manager that they were running 45 minutes to an hour behind and it would take an hour to do. I had a meeting I had to be at by four– so I asked if they would be done by that. He said no– lets schedule another appointment for you to come back. I looked around the extremely gross, dirty and full waiting room while thinking– I have no idea why he thinks I would give this place another shot. Never once did he apologize or offer any concerns that his shop was running so far behind. I walked out, drove down the street to Donovan’s, paid $ 36 (they have a coupon on Unilocal for $ 3 off) was in and out in a matter of 10 minutes I kid you not. They were helpful, efficient, and quick. If you don’t mind paying a bit more, save yourself the stress and just got there.

This is just an average car place, but I can’t complain about it too much. They get the job done and for the most part they do it right. I had an alliment done and bought new tires and a wek later I had to go back because things were still unbalenced. However I went back and told them and it was fixed without any questions or problems. I always go there for an oil change and that is usually an in and out thing and I am thankful for that because I am a busy mom of 5 and don’t have time to wait around all day for that on any day lol.

All I want is to find a place that changes your oil, doesn’t try to sell you other parts/​services, and gets you out of there in 30 minutes or less, all at a reasonable price. Even when I set up an appointment, I waited 1 hour for them to change my oil (declined the free tire rotation), and had to listen to their attempt at selling me extra services. All I asked for was an oil change, should take 20 – 30 min at most. At least the oil change was cheap…