Macy’s

I was in Macy’s Downtown yesterday and I have to say the staff was all so friendly and helpful — I am a fan!

Like for real. This place sucks. Why would you go here? Do you want to buy cosmetics that are tested on animals? Do you want to buy sweatshop clothes that look like your mom would wear them? Okay, like it’s not a fashion store, but who thinks it is? It’s too expensive, though. The Macy’s brands, like INC, are very poor quality. Also, they don’t carry shoes in my size. Fuck Macy’s, man.
And even though they aren’t associated with Donald Trump anymore, they were and he hasn’t changed. That tells you about the people running this dump. If you’re in town and need some clothes, I wouldn’t go here. I’d go to Saks, where at least the styles are good.

Dreadful customer service following a purchase of furniture from Macy’
.
This outfit has refused to refund over $ 300 from a returned item. After multiple fruitless telephone calls and emails to customer service I have filed complaints with my credit card company and the Better Business Bureau to get the money refunded.

Although the selection at this Macy’s is decent (and the location is ideal if you live or work near downtown), the customer service is abysmal. If you go during anything considered an «off hour» (e.g. 4 pm on a Sunday), expect to play detective when you need a salesperson. Literally every prominent department that I walked by on the first floor (sunglasses, watches, jewelry, and perfume) were unmanned. When you do succeed in finally finding a salesperson, they’re frequently a temp who literally know nothing outside of the one counter they’re standing behind (and even that’s a 50 – 50). Do yourself a favor and just drive to the Kenwood Mall.

I walked 7 blocks with my children to look for boots here for my daughter. Alas, for some reason, they do not carry ANY children’s shoes!
Seriously?
A huge store full of many less-​than-​necessary items but no shoes for children?
The other parts of the store that I noticed seemed nice/​typical but mostly void of people.
A Reds jersey my son looked at was $ 50…so if everything is that pricey I’m also disappointed in that.

I am in town for business I’m staying at the 21C Museum Hotel. I went down the street to get a cup of coffee from the coffee shop and I see Macy’s and Bloomingdale’s signs next-​door to the place I got coffee. After getting a cup of coffee I was unsure about how you access this department store so I walked to the elevators. There were two security officers. The one to my right was a woman who was laughing very very loud and cutting up with another person that didn’t look like they work there. To my left was a gentleman sitting there but not paying attention to me so I walk past to go to the elevator doors. At that the man turned around jumped up and hollered at me that I was not allowed there I explained that I was wanting to go to Macy’s and this is the problem. This man purposely gave me the wrong directions. I walked two blocked to the right like he told me. But this was the wrong direction. I did not know this until I made it back to my hotel. And they advised me that from what I wanted to buy that I should go to Saks Fifth Avenue. There I made my purchases that I needed to make.
My advice is to avoid Macy’s, this person that spoke to me was belligerent and rude. If this is an indication of how Macy’s personnel treat potential customers I would stay away.

Cool store right downtown. Less crowded than other locations and I like the size. Easier to find clothes and bags.
Amazing sales!

I love Macy’s! The workers are always very nice and helpful. They have great prices and good sales. This location always has a good selection too.

It’s a Macy’s just like every other Macy’s. It has a great location next to Fountain Square. I’ve never been a fan of department stores, but my wife’s family was in town and wanted to stop here after ice skating and the German Christmas Market on Fountain Square.
While they shopped, I paced. I can tell you Macy’s has a nice, clean, scuff-​free tiled floor that’s excellent for pacing. It goes in a loop around the store, which is very convenient for the bored husband passing the time while his wife and her sister try stuff on… Also, they have escalators, which are always fun…

Lifeless atmosphere. They weren’t even playing holiday music. Terrible customer service, couldn’t tell who was a patron and who worked there. An overall bland shopping experience. It always seems like it is closing time.

I was downtown for an event and decided to stop in and check out the shoe department. I was not impressed by the selection at all. The staff seemed to be more focused on their individual tasks then the customers.

They have great sales and friendly staff. Two floors and a large footprint you would expect from a mall anchor store, not a downtown location.

What can I say… it’s a Macy’s! Got caught without an umbrella when the sky opened up so we dashed in to get one. Now I realize the store had only been open for 15mins or so but we couldn’t find any sales help other than one woman who was helping some other folks.
Grabbed the umbrella but not until after I had fun trying on some Sunday go to meeting hats (some were quite nice) and went searching for someone to ring me up. A nice woman in the jewelry department not only rang me up but also got me interested in some nice earrings.
Other than not seeing very many staff around to help… not a bad Macy’s.

I don’t usually come here to shop but the wife does. She always has coupons or there is always some type of sale. You could spend your whole day in this store. As a guy or someone who isn’t interested in shopping make sure your phone is charged so you can play Candy Crush until you’re significant other has either run out of money or bought everything possible in the store.

I’m a fan mainly because without this Macy*s, downtown would truly become very empty. Where would you go when you need to buy a scarf, wallet, new top? Exactly. It’s a very nice store, the people working here are ok, friendly but not over the top, they let you browse at ease. Found great maternity stuff here too.

Location is ideal! Just like all Macy’s, this one always has great sales and selections. My favorite time to come is during Christmas time. I really enjoy looking at the Macy’s tree outside.

I disagree with the previous «meh» reviews.
Macy’s at Fountain Square is my favorite Macy’s in town.
Sure you might have to pay to park (I park under Fountain Square, which pops you up right across the street from Macy’s), but you are DOWNTOWN. The ambiance of the shopping in the big city vs. the Kenwood parking lot is worth the $ 5 flat fee on weekends. Especially during the holidays. Who doesn’t love the adjacent scenery of the ice skating rink and the giant Christmas tree on Fountain Square?
When I shop at Macy’s, I tend to shop for hours. Everyone that works in the women’s department is really friendly and goes the extra mile that a department store should.
Yes, this Macys isn’t as crowded as its anchor counterparts at the Mall, but you also don’t have to deal with the passers-​through. I also have way better luck finding sizes and selections here. The offering may be a little smaller than Kenwood, but the brands and styles I like are easy to find at the downtown Macy’s.
Once I’m done shopping, I love that there are several places to grab a swanky drink (Local 127, the Omni-​Netherland Hilton Bar, Palominos are a few great choices), or a coffee (there’s Tazza Mia and Starbucks).

I was pleasantly surprised by the selection the downtown Macy’s had to offer. This three story downtown location served as an anchor to the now almost abandoned Tower Place mall complex. Fortunately, this Macy’s can stand on it’s own as a retail oasis in a rebounding downtown.
This location boasts three stories of Macy’s shopping and fits right in as THE downtown department store. I’ve been to Macy’s on 34^th street in Manhattan and that place is a mess! 7 floors of people all over the place. And I’ve been to Macy’s at Kenwood and it’s pretty good… ahem. Well okay I had low expectations about the downtown store… I thought nobody shopped here.
I was wrong.
This place was hopping. I took my sister there to find shoes and the staff was helpful, friendly and pretty knowledgeable on what to look for. Needless to say, she walked out with a pair of shoes that she now loves.

This Macy’s makes me depressed. I’ve been inside it a handful of times in my nearly 2 years of living in the Cincinnati area, but I’ve never purchased anything from it. Upon walking in, be prepared to see… nobody. You might see an employee hanging clothes up or cleaning a display, but odds are you will be one of a handful of people in the entire store. In an emergency, I’m sure it’s a good option for some retail therapy… but I’d honestly rather drive up to Kenwood or down to Florence and go to a mall than fall into the slump that is Cincinnati’s Macy’s.
It’s a shame because Macy’s is one of those things that every major city should and does have. I’ve lived in Boston, San Franciso, and New York, and Macy’s is a central part of downtown life. Unlike Cincinnati’s Macy’s, these are always bustling with activity… borderline chaotic at times! But that’s what it’s supposed to be like!
I’m surprised it is still open, honestly; they could just plug up the windows and make it into a movie theatre to get people downtown more… because this Macy’s really isn’t doing it.

I had just moved to OTR, my moving company and most of our belongings are delayed two weeks, and OH! My husband has an interview, and all we have is shorts. But behold, I see a big building downtown that says «Macy’s», I know help is on the way!
Or…not. I wouldn’t have a big problem with this store if they just called it «Macy’s Lite” – but they don’t. We walked down, but if you drive to it, parking would be a pain. AND, they are only open until 6pm on weekdays. We ended up buying several things out of desperation, then found out they didn’t have the size we needed. So, up to Kenwood we go… and oh my, they have LOTS more stuff! I know, it’s obviously a bigger store, but going to the downtown Macy’s seemed like a waste of time after seeing the much better collection at Kenwood.
In the future, if I am in need of a Macy’s, I’ll just drive the 20 minutes up to Kenwood where parking is easier and the selection is better. I hate to say that, because I’d prefer to never leave downtown and OTR if possible… but in this case, it just doesn’t seem possible.