Kroger

This is one of my favorite Kroger stores in the city. The selection is unreal and pretty diverse. I go here to get ethnic products I may not be able to find at my local Kroger. They also have a pretty good craft brew selection. I was a little disappointed they didn’t have the pick your own 6 pack for 9.99 like my local Kroger but you can’t have everything! It’s a huge store with a nice wine selection as well. I come
Here all the time!

I have to agree, I grew up 3 min away from the Madeira Store, and this by far is the worst and nastiest store I have ever set foot in. The deli is a joke, I couldn’t get a decent sandwich made to order if I wanted to, and you’d have to put up ropes to get any help at the deli or the bakery, the cakes are so pooly decorated, thank God Servati’s is 10 min away.
If Management is accepting of this, corporate should be ashamed of this, it doesn’t meet any of my standards, i’ll be happy to spend my money and I shop daily for fresh food over at Oakley Station, due to the caliber of staff, and stock you have at that store. You should really step on your young staff and teach them about customer service, they could use a lesson or two, pathetic…

I shop at this Kroger mostly because it’s very close to my house and I’m (to be honest) lazy. The deli is pathetic. There’s always a ton of people waiting, the staff act like its a chore to help you, and they spend 99% of their time having (loud) personal conversations. The prepared food in the deli (chicken salad, etc) are completely dried out, and look incredibly unappealing. When checking out, the cashiers (who I’m assuming are locals and all went to high school together), carry on personal conversations and might say five words to you in total. While I realize that this is your basic Kroger, and not a Marketplace, my sister’s Kroger (Newport) and my mom’s Kroger (Hebron) make the Norwood store look like a flea market/​yard sale, without any good fines. I’m serious. The difference between the the stores is insane. This store has no bank. It has no healthcare clinic. The «organic» section leaves a lot to be desired.
The ONLY reason I gave this Kroger two stars instead of one is because, even though the lines are always long, the pharmacy staff is excellent. I take several medications, and they are always very nice and accommodating.

I agree with a lot of the customers this Krogers might be the worst in the Midwest too many rude ass people too many employees on their cell phones talking cashiers being very rude management is very lazy a security guard harassing the customers the stores aisles are so small that you can barely get two cards down it best Krogers might be the most backwards Krogers I have ever seen I hope they shut this one down soon not enough room in the parking lot to park always packed instead of putting a Krogers and they should have put a Walmart or Meijer what a waste of space I asked one of the employees if he knew where a item was he was talking so much hood I couldn’t understand him I guess they really don’t teach English in our schools anymore can’t understand half of these kids and it’s really embarrassing to go to a store and have an employee you can’t understand

Deli… ridiculous!!! Always! Shame Norwood residents would rather drive across town to Meijer or Kroger Hyde Park than step foot is Kroger Norwood.
Can’t wait for the new Oakley location to open!!!

Worst grocery store ever. Close to my house but i will get in a car a drive before i shop there. They are the reason my husband and i dont shop at kroger. The produce selection is awful. The deli is always at 10 minute wait. The managers are awful. If shopping there check your receipts carefully the do not necessarily honor the kroger ad price. When you approach management, they would rather refund your whole sale than honor tge advertisement.

This Kroger is a complete joke. Management does nothing about young cashiers with their cell phones out. My fiancé and I both have complained about the lack of management. No one wants to do there job at this location. No baggers not enough cashiers or open check out lines. Etc…
It’s pitiful that you have run an obstacle course of beggars, panhandlers, and homeless people. I have on several occasions offered to buy food for them. All they want is cash to do what they want with it.
I/​we will not shop here anymore. Getting real sick of corporate greed and lack of management taking care of customers!

I just moved to Norwood, and am used to a small old Kroger with no selection. So this is actually a step up for the most part. Pretty decent produce and meat selections. It’s usually pretty crowded and the parking lot is a free for all disaster. Workers are usually pretty friendly and helpful.

This Kroger definitely has it’s share of, um, «personality», but can we just talk about the deli for a minute?
Going to any deli counter entails a line and a wait. Not surprising, What’s different about this Kroger, and many other in the chain, is that they have a kiosk where you can pre-​order your items, print out a pick-​up receipt, and continue on in your shopping. I like that. It seems convenient. But it only works if they actually fill the order when you’re shopping.
The wait time on the pick-​up receipt is usually 25 minutes or so. I think it depends on how busy they are. That usually wouldn’t be a problem, because in this case I had other shopping to do and 25 or 30 minutes would be sufficient. However when I got to the counter to pick up my order, not only was it not finished, but they hadn’t even STARTED on it! I had to wait 30 minutes PAST the time I was supposed to pick it up AND deal with attitude from the clerk! Unacceptable. Completely unacceptable. And the young lady who did fill the order acted like it was my fault that they didn’t fill the order. I spoke to the store manager about this and was offered an apology, and while I appreciate the store policy apology, I still doubt that I will be a repeat customer.

This Kroger is about a block and a half from my house, if I need something small and I can walk to go get it, or I can run in and out quickly, I’ll hit up this location.
If I need to do any significant amount of shopping I’ll pack up and head over to the Hyde Park location, which is only about 5 minutes away.
Shopping at this Kroger is just an unpleasant, uncomfortable experience that I’d rather avoid. Granted, I hate grocery shopping, so that has a lot to do with it, but I actually do have my reasons to stay away.
The parking lot is crowded, getting in and out of there is an absolute nightmare too. The traffic around Surrey Square is also slightly annoying.
Then, getting out of your car and getting in there, the place is always crowded, there are never enough checkout lanes open, there are constantly people waiting at the Pharmacy, half the time the pharmacy is out of my meds, the produce is often wilting.
The selection is not as good as the Hyde Park location… do I need to keep going? Like I said, I go here when I need something small– but you can do better within the Kroger chain– not even that far away.

I completely and utterly dislike this grocery store. The is your typical average Kroger with the worst service ever. The selection is less than what you expect to find from Hyde Park or Kenard which I can deal with for the most part. It is the extremely long lines and the nasty service I cannot stand. I typically chose self check out to minimize my dealings with any staff, but if you use coupons please beware of the coupon Nazi. She has to take every coupon your present to the office to verify that it is a valid coupon. I got so fed up with her, that I just left my basket and walked out of the store. I have complained and called about this store for months but nothing has changed. At this point Kroger’s has lost my business and probably will not get it back at this point. As a whole they need to look at their customer service program and completely revise it.

The people in the deli are okay most of the time. I always have to ask them to change their gloves. Some get offended… why? I asked once and the woman rolled her eyes. I won’t use the deli at this location anymore. I also asked for some cheese. I didn’t want what was out, pre-​sliced and wrapped and the woman actually turned around and talked about me. Also, when I ask for them to wipe off the slicer why do I get an excuse or we just did it a little while ago. I don’t think that I am asking for too much. When I order turkey I only want turkey in the bag and not what the last person ordered. Other than this issue and the LONG wait in line all the time, this is a pretty good Kroger.

Nicely renovated. It’s convenient because it is across the street from my gym!

This is a neighborhood Kroger servicing Norwood, Evanston, Pleasant Ridge, part of Avondale, and part of Oakley. Do not expect to find the same selection as Hyde Park. It’s mostly a place to pick up the essentials, and some specialty items that may tempt you. The wine selection actually improved when Kroger moved the store to it’s new location, but it’s still modest and there isn’t any way of chilling wine that isn’t already in the freezer. The slim beer selection amazingly makes room for local beers like Rivertown.
Current management is keeping the produce fresher.
I rarely buy meat here because I prefer my butcher at Findlay. The meat and chicken look OK, but come packaged in larger quantities than I like.
A clinic was recently added to the pharmacy.
Best time to shop here is Sunday morning, and the last of the month when everything has the deepest discounts.
Worst time to shop is the first week of the month. No good discounts, longest lines possible,

Hate this Kroger. The service is horrible. You wait in line for ages. 99% of the time I get to bag my own groceries. Poor selection of things that should be a no brainer, like fresh chicken tenders in the meat section. Only when I am desperate will I even attempt to go to this Kroger.

It’s your average Kroger really.
This one, though, seems to always be soooo busy. The parking lot is a pain. Altho they normally try to be pretty well staffed, it still has lines but its not horrible. I wonder if people actually shop here or just walk around…