Jake Sweeney Mazda – Tri County

I made an appointment to see a Certified car. I stopped by the men’s room before my test drive. Gross! Unflushed urine in the stall and clear signs the restroom hadn’t been cleaned. Went out to the showroom to get a drink. Powdered creamer all over the counter. Mini fridge had employees food in it! Trash cans full.
The salesman brought the car around and apologized for the bird droppings on it. He stated he washed it the day before. I get in and the car is so dirty. Seats had food crumbs and little pieces of paper and what not on the floor boards. The back seat had some kind of dirt on it. This car had been on their lot for over 180 days. NO excuse for this.
I went ahead and made a low offer. They countered with justification on their price. They didn’t even attempt to negotiate. I said no thanks and have a good day.

Absolutely horrendous.
I gave the salesman what I wanted in terms of how long I wanted financing for and after negotiating, gave me the amount per month and confirmed the length of the loan, only to return about fifteen minutes later and tell me it was for a year longer than I wanted and agreed to. Basically the man wasted hours of time by not listening.
And then the financing. I get a call weeks after I purchase the car from the loan holder of my old car and that they weren’t given the full amount of what was left. I had to call the Financing department to have that addressed. And then I don’t get the payment information/​statement for the new financing and it turns out they gave the wrong address.
Fingers crossed when/​if I have to take the car to service because so far they’re ²⁄₂ for having their heads up their @$$. Much more hassle that I care to deal with ever again.

Being a first-​time car buyer can be a scary thing. The sales team was very professional and didn’t even laugh at me when I got behind the wheel of my new car and had no idea how to turn the thing on. Bernard and Sean definitely made the process super easy both outside and inside the dealership. They were able to answer all of my questions, didn’t try to pressure me, and got me a price that wouldn’t make the Asian in me cry.
I JUST watched the new Fresh Off the Boat episode though. It aired the night that I picked up my car. And now, my biggest regret is not arguing for floor mats. MY NAME IS ALSO JESSICA AND I ALSO FORGOT THE FLOOR MATS. Noob move, but a good learning experience. Next time, I’ll be ready.

I’ve been really disappointed with my experience here. At first I was on board and enthusiastic about a very important and expensive purchase in my life. I shopped around and did plenty of due diligence. I actually checked out the automall up north then came down Jake Sweeney.
At first the experience was great, the salesman was low pressure and let the car sell itself. They even let me take it for a drive without them with was nice to actually just take in the care in an everyday situation. That day I realized it was the car I wanted and we talked numbers. I said I’d sleep on it and the next day I called the salesman to set up a day to wrap everything up and walk out the door with my new car! I was honestly excited.
About two hours before I was supposed to meet with the salesman, he sent me an email stating he needed to reschedule. That’s right, 10s of thousands of dollars to be spent and I get an EMAIL canceling less than two hours before. I was really taken aback by the lack of professionalness. From my perspective, if you’re going to cancel something last minute then take the time to actually call.
That’s the beginning of where the hassle started. I should’ve taken it as a sign and gone to the dealer at Kings. However I didn’t. I ended up meeting with the salesman a few days later, at which time the add ins to the car we had previously discussed, weren’t handled. Thus creating the need to schedule yet another appointment to pick up floor mats and get something installed on my car. He car was in the showroom so I had to wait for them to get it out, at which time I had to wait for them to charge the battery, because it was used up, from all the people sitting inside it and playing with it in the showroom. Once the battery was charged, the car was moved outside and the papers were signed, it was finally time to drive off in my new car. The salesman assured me that he would set an appointment for the following Friday to have the items installed on my car. He didn’t. I followed up multiple times, it took over a month to get these things fixed.
Lastly, the car came with a ding on the front hood. The salesman told me it would be fixed, no problems. If I had known the level of service, or lack there of, I would have never driven off with the car. I’ve posted a picture of the «fix» to my brand new car on a ding that was done on their end. Seriously, I think they went over it with a paint pin and said done. They didn’t eliminate the crease or actually provide the same paint finished.
Truly disappointing. They’ll tell you they don’t want to lose your business to the bigger guys. Ultimately go with your gut, my experience may have been isolated. But, I sincerely wish I went else where, or they at least stood behind their word, because I don’t think any car place would say this experience was positive, nor do I think they would want to take credit for their paint fix.

Jeff and Jamie in the service department are the best. Jeff has been very upfront about what is priority and what can wait on repairs and upkeep and I always feel well advised when speaking with him. Even at early hours of the morning this team is friendly and helpful. This past year I have had a punctured tire, new tires, repunctured a tire, broken both side mirrors and the usual upkeep. They have been fantastic about scheduling around any conflict I have brought up from work to vacations to hair appts. My experiences have always been great at this service department #sweeneystory

Very professional, nice and attentive sales team. I bought my used car from this place and I can say one thing for sure. You can trust them. Cars are right priced and good quality. They really do care about their reputation!

I didn’t buy my mazda here, but if the sales team is anywhere as kind and helpful as the service department then I wish I would have.
The problem with my car was a mystery requiring two tows to the dealership… very frustrating considering my car is brand new. Jeff checked in with me every day to let me know the status, offered me a loaner car, and finally found the random problem which they fixed (no more tows… hopefully).
I then ran into the problem of … who was going to pay for it? It sure wasn’t going to be me — my car has less than 4,000 miles on it.
The King’s Mazda sales team should have been responsible for this problem, but they were rude and not helpful at all. Luckily, the service managers at both locations worked it out and I was sent on my way.
Jeff was patient, professional, and courteous. I am extremely happy with the service everyone at this location provided me.
If you need to go to a Mazda dealer — I’d suggest here based on my experience.

My first dealership purchase. I was very nervous but Brad made it happen. I knew exactly what truck I wanted when I came in, Brad made sure he got me into it and even added a bedliner and a floor mat set to make it perfect! Sammy in finance was equally tolerant of my nervousness and walked me through the entire paperwork side smooth as silk. I think this is where experience shined. I will recommend these guys to everyone!!!
I bought a 4 door, 4wd, 2011 Chevrolet Silverado LT, and I LOVE it !!!