Fifth Third Bank

I use this Fifth Third location on a weekly basis and have had all good experiences. The staff are friendly and knowledgeable. They have helped me open a business account for the first time and were really patient with my inexperience. They have also helped me with my online banking as well. I like these guys!

They suck. Harrassing phone calls when they screw up a payment, but you have to wait for 30 min to get a real person on the phone. They called me 45 times on vacation because they did not receive a payment for once, one freaking time, after 3 years of prompt payment, in fact I typically paid a few months ahead. Yuck.

I am very upset right now. I have been a very great costumer for the past 2 years. I was very satisfied until today. Apparently Fifth Third in Rockford, IL lost my deposit slip somehow when the transaction had already gone through the previous day before. I checked my online balance and I am in the triple digits of being negative. I have never gone negative before, and my son has picture day tomorrow and therefore I cannot withdraw the amount needed for his pictures. It has been over 2 hours since the Rockford branch has been e-​mailing the headquarters and I have been up since 9:30a trying to resolve the issue with my bank statement. It is now 1:17p and nothing has been resolved.
I am losing my patience and desire to be a Fifth Third Bank customer. After the matter is resolved and I find a new bank, I will be closing my account and taking my business elsewhere after I receive a new bank card. This is a matter clearly their mistake which they are choosing to take lightly. NOT impressed at all with your customer service.
I also had full details from the time yesterday’s deposit came through to which teller and transaction number etc. There’s no excuse for this mistake. P. S. your teller’s take forever and a day.

I know a lot of people who have had bad experiences with Fifth Third Bank, but I have never had a problem, and this one has been exceptionally good (though I don’t know if any bank is good enough to warrant five stars).
The bank is in a very convenient location just off of UC’s campus. They are open until 6pm on weekdays (11 – 3 on Saturdays) which allows me to go there after work. I even set up a savings account through Fifth Third Bank there and one of the employees, Chris, (I don’t know if he was a teller. Do bank tellers have to stand behind the counter? He was in an office. Regardless, he was very helpful) walked me through the different accounts and told me which ones would be the best for my situation.
Everyone there is very helpful and there is usually not a huge line. I think this is the only bank within walking distance from my apartment, so I like having it so close. Taking the bus to the ones on Ludlow would be a pain. There is also an ATM outside of the building to help deposit money after hours.