Eastgate Brew and View

Service is exceptionally slow. Wednesday afternoon 6 people in the theatre and it took over 20 minutes to get an order in.

First night we went was great! Good and service on time and excellent! (Christmas Eve) we went again on Christmas night. Sat for at least 15 mins with no service. Finally a half hour in the movie our row (the only row not taken care of, mind you we were in the middle of the theater) we got our orders taken (two alcoholic drinks, water, a pretzel and popcorn). And hour went by and we get our pretzel and no drinks. Finally 20 or so mins later get our drinks to which we inquired about our popcorn to someone who wasn’t our waiter (never saw him) and he told us they were out of popcorn. So we waited for an hour and a half to find out our popcorn (which should always be available at a movie theater) was never coming! No apologies or anything. Not to mention the people sitting next to us NEVER got their food or drinks! They need to get more organized or I’m not coming back!

More like no brew and view. Horrible service, food was cold and portion sizes were inadequate. I could have walked over to jungle Jims bear tasting bar and gotten a beer twice in the time I was waited on and served one beer at the brew and view.

I’ve been here twice and each time it was fantastic. From the other reviews, it looks like people are expecting the same kind of service you get at a normal resturant, even though it’s not a normal resturant. If you’re a customer who needs someone to check on you every 15 minutes you’re going to be dissapointed.
The first time I went, I saw a matinée of Star Wars the 2^nd weekend it was open. We received our beer from the very friendly bartender, and he kind of explained the concept, which helped when we were seated and saw the menu. The menu is pretty impressive for a theatre. The waitress made sure to show everyone how to order food, and if anyone had questions she immediately helped. We placed our order, and the popcorn came out just as the movie started, food came 20 minutes later and unlike the other reviews, ours was HOT. I had the fried pickles and pot stickers, my boyfriend had the mushroom Swiss burger, and he mentioned it was a tad overdone but it was still good. I recommend you order your new drinks when you are about halfway through the one you already have, that way they have time to get the order and get it to you. We received our checks right as the last scene was starting. The payment portion is a little hectic, but hey, it’s a new resturant. Give them a little slack. You have to wait in line for your waitress to cash you out on a register, and if you want to tip, be clear about it. The option kind of gets lost in the confusion.
The second time I went was on a friday night to see Sisters with my mom and best friend. We ordered our tickets online this time (which was fun because you get to see the seats like you would at a concert or sporting event, and choose where you want to sit). When we got there, I went up to the cashier, showed him my receipt that was emailed to me and we were given our tickets with no problem. We again got our beer at the bar, then checked to see if our theatre was ready, they were still cleaning it, so we sat down. The hostess found us when the theatre was clean and asked if we would like to to back. That was great customer service. We went to our theatre, and sat down. My mother decided she didn’t like the seats we chose and asked if it would be okay to move down some seats. The waitress checked if anyone reserved those seats (nobody did) and told us she wouldn’t mind at all. We put in our order, and food was delivered during the previews. My mother ordered another beer, but they were out of what she wanted, so they gave her the replacement beer for free. This time we had no problem with paying because our theatre wasn’t packed at all.
Summary: It’s a fun place if you’re a low maitence customer, they still need to smooth out some kinks but it’s a fun place to go. It’s good place to go if the movie you’re seeing isn’t something you have waited a while for, because you will be a little distracted by the food and waitresses.
Tips:
1) Arrive 20 minutes early
2) Pay attention to how the ordering system works
3) There is a light under your table so you can put the order form on your lap and write during the movie
4) Order from the bar on your way into the movie (they have all the non alcoholic drinks there too)
5) Order your refills when you ate about halfway done with your beverage

Showed up 20 minutes before the movie. Got our seats and server showed up a few minutes later. Placed our order and waited 20 minutes for our fountain drinks. Our food took almost an hour. The wait staff was either near-​crawling on the floor, or half crouched to get by us. None of them knew the seat numbers so they checked every seat number.
When our food finally came it was warm at best. We ended up eating with our plates on our laps due to the table being in an odd position to eat from. They gave us our food and we never saw them again. I was wanting more Thousand Island for my Reuben because it was very dry.
About an hour later the waitress shows up to collect payment. I was paying in cash and she ask «How much do you want back?» That is a rude and very tacky way of getting a tip.

I’m gonna give this place 5 stars to help get its rating up on here. We went to a 920pm viewing of the revenent on a Saturday night. After reading the terrible reviews on here, I was expecting the worst. What I got was the exact opposite. The bartender was very friendly as we got drinks before the movie. Went in to the theater and was greeted promptly by our server. He was helpful with explaining how the system works. We ordered apps as our meal, they came out quickly and were very tasty (nachos and the potstickers). We got our beers in a few minutes after ordering them each time. We ordered dessert that was tasty as well and came out promptly. This was a great experience overall and can’t wait to go back again!

Absolutely horrible experience. Took my kids here then came back with entire family. Ordered Beers and sodas for kids. Beers arrived almost warm.
Ordered food then never saw our waitress again. Until the last 15 minutes of movie when she appeared only to say the kitchen never started the order. They said they were putting in then. Obviously cancelled that. Empty sodas and beers for 75% of the movie.
I will never go back here again

The idea was great. The movie was good. The service was good. The food was good but could have been better. The fish and chips… Not my favorite. Frozen fish reminded me of high school. I ate one of two served. My son got the heart attack dog and said it was godd buf didnt fill him up. We had a douche sitting behind us that wouldnt shut up. Thanks Harley Dadividson creepy worker guy.

I think people are being a little harsh. This is a new theater and of course there are going to be some bumps in the road.
We were super excited to see Eastgate Brew and View open and went to their soft opening.
Service was good but they only had a part of the menu due to it being a soft opening.
I am sure things will improve for everyone who had a not great experience. You just have to be patient. :)

This place was terrific. Very polite staff from the ticket counter to the ticket taker to the server. And a couple extra people wished us to enjoy the show also. Prices are very reasonable. Popcorn with real butter was great and the pizza is surprisingly good. The remodel here was outstanding and I will be recommending to everyone that they come here. Good location, good food, friendly staff, and fair prices. This is how it should be done.

Went on a whim tonight before checking Unilocal.Glad I did because the early reviews might have scared me off. We showed up 10 min late. Waitress was nice and explained the process. Order picked up shortly after placing pad vertical. Beers came first after a few minutes. Food came about 15 minutes later. Beers cold. Food hot. Loaded Chili was good but next time I will order sour cream on the side. Fish and was good. Lightly battered thin filets. Fries could have been a little crisper, but still not bad. Halfway through the movie I ordered a another beer. A different server saw the pad and picked it up and turned it over to our server. Nice touch.
During our 3 hour movie we placed 2 orders and got great service. For people without much time it was very convenient to knock out dinner AND a movie at once. If you are going to need lots of service during an hour and a half movie, you might be disappointed. I like the concept. A service button would have been convenient for some of the early reviews I read, but it looks like they are a dressing problems. Looking forward to going again.

We visited Eastgate Brew and View with some scepticism given the mixed reviews. I’m glad we gave it a try. Yes, they still have some kinks to work out, but overall it was a very good experience.
On the positive side: The lobby bar is a nice place to wait for your show. You can grab a drink (they have a nice craft beer selection) and take it into the theater. The theater itself is very comfortable. The seats are not «oversized» but are very comfortable. The table between seats is appropriately sized to rest your meal and drinks. There is sufficient space for the wait staff to navigate around during the show. I did not find them getting in the way. The sound was excellent and I found the theater to be appropriately lit given the need for staff to move around.
On the other hand: The staff was very friendly and they are trying like heck, but they still have some kinks to work out (honestly, I think the clientele has to figure out the concept as well, which doesn’t help the matter). The service was OK, but could have been better. My biggest complaint was it took along time to cash out after the show. Had I known to present my credit card prior to the show ending, I think it would have expedited the process. I understand the need to have paper «tickets» to order food and the expectation to stand them up at your table when you need something so you don’t disturb other guests but I think the experience would be better if the staff had handheld devices to place orders and cash people out. This would get orders to the kitchen sooner (improving wait) and allow staff to cash guests out more quickly.
Overall, we had a great time. I expect they will get better over time. Give Eastgate Brew and View a try. It is a fun way to see a movie.

Took 30 minutes to pick up order. Another 30 just to get a draft beer. Italian hoagie was over priced and not good at all. Chocolate milkshake was basically cold chocolate milk. Movie was good though!

Tips if you go:
1. Arrive early (at least 20 minutes) to allow plenty of time to order before the movie starts
2. You can order drinks at the bar and bring them into the theater, which would likely provide faster and better service
3. Use the order pads to address mistakes or missing items, as it’s tough to catch the servers’ attention.
Short version: I read the other reviews, took my chances, but they were pretty accurate. Food is good, but service and the order system leaves much to be desired.

So right now I’m kicking myself. Usually I ALWAYS check Unilocal before I do business anywhere. This time for some odd reason, I didn’t.
Husband and I just returned from seeing Concussion (theatre 4, row F seats 9 – 10) the 3:20pm viewing 12÷25÷15. After waiting about 30minutes into the movie I ask the couple next to me how they were able to order their food. She replied that her husband went out to the floor to put the order in and that no one had been in to take orders. 5 minutes later the waitress comes along to check on them. I flagged her down and told her my frustration. She said they only come out if they see the white card folded and sticking up. That lets them know you have an order for them. She said she’d return to take our order after we reviewed the menu.
About 45minutes later, enough was enough. I took my card down and told my husband we’d never be returning here. This waitress never returned again. About 3 minutes after removing my card, a male server comes and again checks on the couple next to us. The couple next to us say, «we have our food but no one has taken care of them» referring to my husband and I. I let him know I’d been waiting to put my order in for the last 45 minutes and I no longer want anything. His reply to that was, «OK» and he walked off.
At around 5:10pm a woman server came to check on the couple next to me and myself. I too let her know my frustrations and asked who the manager was so that I could speak with him/​her. She expressed apologies and told me she’d get us whatever we want from the menu free of charge. She said this was not usually her theatre but she was in here helping. I declined. She left and came back and again asked if she could get us anything and to please not let the service presented keep us from returning. I accepted her offer of a popcorn and Sprite. At 5:17pm she brought our pop and popcorn out. Unfortunately, at 5:25pm the movie was over.
So what was meant to be a nice surprise movie date with my husband left me annoyed and frustrated. This was our first and will be our last time visiting this theatre.

The place has some potential. The food was good, but I was disappointed in the service. Being from Texas and in the holidays, we are used to Alamo Drafthouse. The servers greet everyone at their seats, take their orders with an ipad, preswipe cards to pay, and deliver the drinks and food quickly. If a card is up for more food or drinks, the servers are on top of it as soon as it’s up at drafthouse. This theater had none of that. We never got our refill of popcorn, service was slow, and the table next to us never got their food order placed until the movie was half way done. In time, I’m sure the place will improve. They will get competition in time, so I hope they improve quickly.

This place has a lot of potential. However twice I’ve been there and each time the food and service subpar. We went for the soft opening ordered the wings and onion rings. We were one of four couples there. The wings were goopy and the rings cold and over cooked. We went this past Tuesday with another couple. Place was not busy at all but food service slow. The poutine flavor was good but fries were oily and cold and too much gravy and cheese not melted. We split a Greek salad which had no flavor one tomato one peppercini and hardly any feta. Server said they’d comp us popcorn for our food wait and then billed it. They did take it off at the end.
They need to rethink the service. It’s distracting and should have s computer order setup to make it more efficient.
Great beer selection and bar area.

My 5 friends and I arrived here for a movie on a Monday afternoon. This was our first visit here, so we were not familiar with the seating options that we had to pick from. The helpful ticket agent showed us a floor plan and made a recommendation for us in the center, row E. These worked out OK, since it was not busy, and since the chair backs recline enough (at an angle) to see above the seats in front. The seating is just on a slight slant (the floor) from front to back of the room, no stairs. However, my friend who is about 4′ 11″ was very uncomfortable because her feet did NOT reach the floor, so she had to slouch in her seat and put her coat behind her back so her feet would touch the floor. She already has back problems that are bad enough that she is having surgery next month, so she was very unhappy with the chair. I am 5′ 4″ so I fit in the chair, but it was not very wide so a bigger person may have issues fitting in the space. Also the table I shared with the person next to me was non –movable, which made it awkward to get in and out.
We did NOT order food, but a waiter (who had to approach us on his knees), brought an order of food to us that was not ours. Of course we did not take it, so he had to find the person who HAD ordered it (in the dark). At the end of the movie there was a long line of people in the hallway who were waiting to pay for their food.
We think they will have to make some changes in the food ordering and delivery process itself — it is not really the servers who are at fault. It is also hard to decide what seats to pick when you don’t know the layout of the theater, even with a seating chart it is hard to know what it really will look like inside and and each theater is different.

Went for a Saturday matinée of Star Wars.
Food: For some reason the kitchen is closed from 3 to 4. Not a huge issue but still odd. Multiple guests complained amongst themselves and a few to the staff. Server asked that I simply submit my order at 4, which I did. At 4:40 I was informed that «the kitchen just let her submit the order». I had ordered pot stickers and French fries. At 5:25 I finally received my food. The pot stickers were COLD not just room temperature but actually cold. The fries were mushy and were clearly sitting for a long period before arriving. Neither were edible and stayed in front of me for roughly the last 15 – 20 minutes of the movie.
Theater: The theater was clean and comfortable however the multiple servers continually coming and going were a huge distraction. The theater would have benefited from more of a stadium seating arrangement to keep one server from blocking everyone in that line of seats. The lighting is a tough balance. You want a movie to be dark but at the same time you need to be able to read the menu/​eat. I believe the theater was too bright and with the servers continually opening the doors from the hallways that were obviously brighter the theater seemed to be flooded off and on with light.
Side note: The restrooms need to have better signage to be able to be identified for guests coming out of a theater.
Service: If you exclude the horrible and delayed food experience, the constant distraction of coming and going the staff in and out of the theater were generally helpful and friendly. My server was genuinely apologetic and was clearly upset with how things were being run.
All in all it was a bad experience but any new place is going to have growing pains. Perhaps just take orders twice during the movie before/​middle would help prevent the constant distraction? Perhaps don’t have the kitchen closed randomly? It’s a great concept but definitely poor execution in design and planning. Hopefully they can at least iron out the planning part to improve the guest experience.

I’m going to save this review and add to it that we returned for the second time: and the experience was even worse! The food had changed again! The fries I posted are gone! Everything was overcooked and the waitresses are sorry and rude! Do Not Go! Do Not eat the FOOD!
1^st time: We decided to visit this new theatre for date night. Dinner and a movie in the same place. What a cool idea. Since we visited on a weeknight it was really slow. There were only three couples. Upon entering we asked the clerk about seating since we had visited this location before the remodel, it is under new management. It’s sister theatres are Mariemont and the Esquire theatre. This place is a one of a kind in our area. I was pretty excited about this.
Upon entering, the setup is the same but the new colors are great. Where the old concession stand was there is now a bar. We asked the clerk if the seats were replaced because the old ones were horrible. He said, «We are under new ownership.» So we asked again. «Yes.» He replied. «The seats are oversized recliners.» NOPE! So anyway… You are given a seat and row number. The waitress leads you to your seat which is set up like a lecture hall full of black leather office chairs. They definitely are not oversized! I’m not a big chic and my behind was not completely in my own seat and me arms were in the seats beside me. There is a table located between the two of you to share. It isn’t an optional table. I’d hate to see it on a crowded night when someone with a large backside swings past your table to sit down. Look out! Your food may be in your lap. The menus are located under your desk. Get there early in order to view the large menu which I have included in the photos. I was pretty excited about the menu.
The server situation is ridiculous!!! The waitress has to sneak past to each and every person ducking and trying not to interrupt the movie. The popcorn and the soda is bottomless, but how is the waiter supposed to know when it’s time for a refill?! They have to see the little white sheet of paper standing at the front of each desk. Anything you want must be written on this paper. There is a long walk for them each time you need something. Everything was cold!
I ordered grilled cheese and fries. My husband ordered a root beer and popcorn. I received my fries and two packs of ketchup, no grilled cheese, no napkins, no silverware. He received a whisper in his ear telling him they’re out of root beer. Ok, Coke. The coke arrives no grilled cheese. Popcorn comes out in a large metal bowl, but it’s cold. My husband gets up and takes it to the waitress, missing the movie, to ask for hot popcorn. The waitress is rude in telling him it was just made 10 minutes ago but she’ll get him a new one. When she comes back with the second bowl of cold popcorn I ask where my grilled cheese is. She says 2 seconds. Comes back 20 minutes later with a new plate. I immediately send it back of course by writing a note because you cannot speak to the wait staff. I had to ask for napkins and ketchup by note also. By the time the ketchup got to the table, the fries were gone, burnt ones and all.
What an unpleasant experience. Eating there was definitely a bad idea. I felt like I was in a lecture hall or a business meeting. Hell, I missed half the movie dealing with the food. I really wanted an alcoholic milkshake but that idea was ruined. I think the table should be optional, a fold down table, like in a lecture hall. Don’t plan on going here if you want a romantic date.