Bioworks Inc Corporate Ofc

Husband saw hand specialist and a Comfort Cool Thumb CMC Restriction Splint was recommended. We were taken to BioWorks office within the Doctors office. Well, we were told that our insurance company does not cover Durable Medical (which we knew was not correct). We asked the gal to call our insurance company and she declined to do it. I asked her how much they would bill the company and we were told $ 100.00. I asked what she would charge us and we were told $ 75.00. We declined to buy and said we could buy it cheaper online, which we did! I don’t quite understand why she told us that our company does not cover, why she would not call them and she was not interested at all in providing any service to us other then selling for a ridiculous price of $ 75.00.

Bioworks billing is not customer friendly. I would not do business with them again.
I got orthotics for my daughter. They charged $ 185.00 for each for a total of $ 370. I assume this is in-​line with industry standards. After insurance paid their share I was sent a bill for $ 39.46 in June. After tracking down the insurance payment, I paid the bill in August. In September a debt collector started harassing me for a $ 15 late fee. The debt collection never asked for me to pay the bill (because it was already paid). I called customer service and they refused to waive the fee and call off the debt collection agency. I pay numerous medical bills and have never incurred worse customer service.