Sprint Store

By far the best sprint store I have ever been to.
The manager has a great staff, not sure how to spell his named but il give it a go (alexieres) great customer service. The staff them selfs are amazing Jhonny, Eric, and Delilah those are just a few of the people that I’ve had the pleasure of being helped by. They do they job to the fullest and more. All questions, concerns, or problems I’ve asked about where answered promptly, honestly, and politely. It’s great when a big named company still has the feel of a small town business. Makes you want to go back all the time.

I went in today to have my account adjusted a bit, I am now able to receive a discount on behalf of the company I work for.
I decided to pop into the store without an appointment because I thought why not. Maybe they can take me before the 4pm appointment that was available. The first thing I notice is the guy at the front. His name is Victor, this guy is amazing! Lol he re-​directed me to the mobile version of all of this nonsense and now all I had to do was submit my corporate email. How easy is that?! On top of it all he was funny and made me laugh, I was having a terrible day prior to that experience and have never had a positive experience in the sprint store in the past, mainly because there’s usually a problem with my billing or whatever. Now I’m just waiting for my confirmation email to get ahold of this 18% off service, I’m excited! Thank you Victor!

Typical sprint I have been here since opening an hour and 20 minutes have not been served yet. My name is no longer listed in the overhead tv people are going ahead of me when I asked where my name went I was asked if I signed in. Yep I did. Still no service yet. Understaffed store with out the time to help the amount of people that come through here. Maybe if they hired two employees for the cost of their one security guard the wait time wouldn’t be so bad. I bet you if I was a new contract I would have been served 45 minutes ago since they make commission

I experienced the worst customer service here that I have ever experienced, and get this the rep that gave us this poor experience was «a manager «yup (Lucy) this review is for you! I was surprised by my husband when he told me that he was taking me to get the new iPhone. Well that excitement was short lived because if this location. First when we arrived we had to wait 20min because we didn’t have an appointment (who knew you had to make an appointment to buy a phone) that’s fine I didn’t mind the wait but Lucy the same girl that told us to wait stood at a podium with another associate doing nothing ended up seeing us –sooo what was the 20 min wait for? My husband came in his police uniform and I don’t know if that’s the reason but we where treated like crap after every question we asked she for some reason she couldn’t help like sending my pics, music, and contacts to my new phone couldn’t be done me keeping my same plan was another problem. So we explained that this isn’t our first time we know to call customer service she said they wouldn’t change it. We have gone through this already and know how it works. After I called her out on her poor attitude she told me my husband had an attitude when he just knew what he was talking about she refused us the sale. Well he spent about an hour on the phone with corporate that let us know the issue would be handled. They set me up with another location that transferred my contacts pics and music with no problem. Their customer service was on point which I wrote a great review about them. This location should take lessons:) btw I love my new phone! Thanks To David at the northriverside location

Rude rude rude!
My contract was up for renewal and I ordered an HTC One online to pick up at this location. I immediately changed my mind on the phone so I decided to exchange it for a Note III. I went in to the store and they told me they couldn’t do the exchange there and that I had to call. I went home and called Sprint’s customer service and spoke to a manager named Scott. I explained the situation and he was appalled at their unprofessionalism; going as far as to check if that location was an official Sprint location (which it is). He then offered to call the location and straighten things out. I was on the phone 40 mins trying to fix this. He was very apologetic and even offered to waive my activation fee.
At this point, all I had to do was go to the store and retry. I was hesitant to go so I called to confirm everything would be taken care of. The boy who answered was very unhelpful. He said that I could exchange but that now I would have to pay retail price ($ 700) and a $ 35 restocking fee for a phone that I never even took home with me. He went as far as to say that there might have been an error with the website because I got the phone for $ 250 and that they wouldn’t be able to honor that price. I mentioned the 14 day exchange policy but he kept dismissing me and telling me to go in and speak to Perla the manager.
He had an «I don’t know» attitude about everything and he was very defensive because I would refer to the store reps as «you guys» and the Sprint phone reps as «Sprint». He said «well you keep saying you guys but I wasn’t there». How pointlessly defensive and pathetic.
I will call Sprint once more and hopefully I can pick up my phone at another location.

When you own a smartphone, s#!t happens. I may or may not have dropped my phone a few times. The result, minor to major concussions. Thankfully they were all repairable by the repair experts at Sprint.
Walk in, get checked-​in and wait your turn. Both times I needed to have my phone serviced it didn’t take too long to be seen. They have a monitor that displays your first name and what number you are in line to be seen. The repair itself was anywhere from a 1 – 2 hr wait, luckily there is a Target and Sams Club close by.
Highly bi-​lingual, hablan español.

This is one of the few corporate locations left. Do you know what that means? You can get your repairs done on site, have a mini personal tutorial on site and pay your bill while in the store –without additional fees!
Unfortunately, I had to dock a couple stars because I reserved my mother’s phone at the store and they botched the first setup and sucked another half day out of her life due to another trip. The people who setup her new phone created a brand new email account for her instead of showing her how to add her existing account. Who does that?!
They also did not show her how to use the Market and lost a second star for that. She almost returned the phone and left sprint because she was having such a hard time moving to the android app.
Thankfully, 10 minutes later and a little help from me, she loves her phone and sprint again. Moral of the story? Know exactly what you want and don’t let them give you anything less.