Xpress Shuttle

I absolutely think xpress shuttle is a piece of crap with a few positives.
First time I rode with them was from the airport to my apartment and had a decent ride besides the fact that he said he knew where i lived and totally went the wrong way.
My second experience was a complete disaster. I called about 2 days in advance to schedule a pick up. I specifically told them to pick me up in the alley behind my apartment. When my ride was suppose to show up he didn’t. I waited the 20 min that they gave to when the driver could show up. After this I called the company and told them the driver never showed up. They put me on hold while they talked to the driver who said he waited 45 min and left. Yeah, a complete lie. I was outside waiting and never did the van show up. Also the driver has the customers phone number for situations like that and never once did he call. So they were nice enough to get me another shuttle who got me to the airport 45 min before my flight. But because it was during one of the busiest travel days for the holidays the line to check in was 30 min. So I almost missed my flight because of their mistake.
Bt the story doesn’t end there. I paid the driver in cash so I could give him a tip, my driver was super understanding and very nice. Earlier today I checked my bank statement and they charged my credit card aswell. They said they only needed a credit card to hold the reservation, they would not charge it if I choose to pay in cash. Yeah that wasn’t the case. So now I have to wait and see if they ever credit me back.

WORST SHUTTLE EVER. DO NOT USE XPRESS SHUTTLE IF YOU:
1) don’t want to for a driver to pick you up an HOUR late
2) don’t want to have multiple employees SCREAM at you
3) don’t want want to be accused of LYING
4) ***don’t want to be THREATENED to not be picked up for your flight to the airport***
5) don’t want to be ABANDONED right before a flight
6) want to save time, money, and your anger
If I could I would give Xpress Shuttle negative a billion stars.

I rode with Xpress Shuttle during a recent conference at the Town and Country. Their fare quotes are competitive, and the operators and drivers were polite and punctual, especially compared to my later experience with competitor Cloud 9 Shuttle. My driver to the airport was friendly and talkative and stopped to point out a local celebrity, radio evangelist Larry ‘Preacherman’ Thompson.