Winding Walk Master Association

Its pretty sad when the employees including the board of directors cannot understand their own basic HOA contract wording. They are wasting your HOA fees on frivolous infractions, hearings and threats when you the Homeowner are not violating the written laws.

The HOA Prescott company is not worth a damn. Every time I have reported something with them they refer me elsewhere and never take care of the situation. Wish we could get a better company to handle our HOA

Ok, we pay all this money and the fitness room looks like it’s been borrowed from Donovan Prison. How long do we have to wait to fix the other 2 treadmills. And how creepy are the security guards watching my children in the pool area? Are they former priests or ice cream truck vendors? Whoever is in charge of hiring needs to find a new job. It’s probably the front desk lady, she hires people worse than her, which I think has to be hard, so she looks better, which is funny even saying, she looks better. The only way she could look better is in the dark, pitch dark.

Facility is beautiful but the people who work at the office are very rude and lack basic etiquette. I asked to see the club house and the girl at the desk rudely said that I would need to go on line to set up an appointment. WTF I was already there. So I jokingly told her that I was going to make an appointment on my iPhone while in the office so she can show me the club house. She rolled her eyes and said that she was busy on a phone call and that we would have to wait. So we waited 5 minutes and it took all of 2 minutes to see inside the club house. So I don’t understAnd why we have to make an appointment for something that takes a few minutes. EXTREMELY RUDE OFFICE STAFF!!!
But the amenities are great.

While the facilities are nice, the staff is horrible. Tom who runs Windingwalk is right up there with being the biggest bureaucratic joke I’ve seen since Barack Obama. When I moved in two years ago and requested parking passes I was never told there was a limit on how often you could use them. They were simply mailed to me and I was never presented with any type of parking agreement. About three weeks ago I left my house for work and my vehicle was no where to be found. Turns out it was towed by Western Towing, and the tow was authorized by Reliant Parking Services who is contracted by Windingwalk. And yes, the parking pass was on the dash where it could be seen. After making several calls, it turns out Windingwalk took the initiative to contact Reliant Parking Services (who happens to be owned by Western Towing) without consulting the sub HOA’s Agave and Aristata.
After trying to reach Windingwalk on several occasions without any luck I finally had to go to the office to get ant kind of help. Tom who hid in his office stuck his head out long enough to tell me there was nothing they could do for me and I’d have to take it up with the sub HOA.
Well the folks at the sub HOA sent me an email saying I should attend a board meeting, which I did. During the open discussion portion of the meeting I was initially given a chance to speak, however as soon as I brought up the fact that Windingwalk authorized vehicles to be towed without consulting the sub HOA’s my fiancé and I were asked to leave. We were thoroughly confused. Prior to speaking Tom told us we had thirty minutes to speak. As soon as I brought up the towing issue my fiancé and I were interrupted and repeatedly instructed to step outside and leave the meeting. Needless to say we never got a chance to tell our side of the story.
The management here is a joke.
It really makes me wonder what kind of agreement the management at Windingwalk has with Reliant Parking Services and Western Towing. When I went to pick up my vehicle the lady even told me «oh yeah, you guys get a special rate.» Hmmm wonder if Tom or any of the other Windingwalk management is getting any kind of compensation as well…

With two pools it never seems packed even on hot summer days, the jacuzzi is big as well. The pool is heated I think because it neveer seems too cold nor too hot depending on what time of day you go. The gym is fairly decent not many machines but the basic weights and treadmills, they could invest in buying more equipment but its okay for what other gyms have. their patio/​party area is very nice and spacious and perfect for a intimate party or ceremony. very beautiful décor and landscape.

If I could, I would stop paying my monthly dues. Every month I throw away $ 100 for the HOA fee. The local office staff are rude to home owners, there seems to always be at least 1 machine out of service every month in the gym, people who don’t live in the community are constantly using the facility; I can go on and on.
But what erks me the most, is no matter how often I try and politely bring up issues, inform board members, office staff, and corporate employees of what I see going on, things change for about a week, then everything goes back to normal.
So here are few things that have happened in the past 2.5 years that I have either experienced myself and/​or along with my neighbors.
1) Office is closed during working hours and the only staff member that is walking in and out of the office says she is too busy to help anyone because she moving her plants out of the office since it is her last day. Hello! You have a whole 1.5 hours left before the office should be closed, per the sign posted on the door.
2) Gate doors are constantly left open so anyone can literally walk on to the club house grounds, and by the way; ensuring the people using the clubhouse area is NOT the responsibility of the office staff. Go figure, then why even have an office and staff on site?
3) HOA receptionist is rude to Cottagelane Homeowners since the Cottagelane Sub-​HOA decided to fire Prescott Management (Windingwalk’s HOA company) and go with a different company. So every time Cottagelane residents call Windingwalk, the receptionist immediately tells homeowners to call Cottagelane instead of taking the time to listen to the issue. This is frustrating when the issue is about the clubhouse.
4) Since the office staff only works Monday through Friday, during the weekends and evening when no one is around, people are having sexing the pool, jumping the fence to go to the pool and/​or the gym; to include letting all of their buddies come in and use and abuse the facilities. By the way, some moron left a dildo in the pool and a bunch of kids found it and started playing with it. Isn’t that great?
I can go on and on, but the point is nothing will ever change until everyone who lives in Windingwalk community starts complaining. If you do have an issue and feel the staff is blowing you off, all you have to do is contact Prescott Corporate in writing. The easiest way I have found is through email:
. Go here for all contact info: www​.prescottmgt​.com/​i​n​d​e​x​.​p​h​p​?​i​d=168.
Please voice your opinion. The more homeowners complain to Prescott Corporate and to the HOA board members, the greater chance we can get a new staff in the office and/​or get rid of Prescott as the Windingwalk HOA company.