Vivint Solar

I don’t even know where to begin. Vivint Solar has given me so much frustration over the 3 years that we’ve been dealing with them. We began this process early 2013 and we are now over 3 years into this and still do not have a functioning system, have not saved any money, which was the intent of this system and actually have an increased payment since we have gone with them. In addition, the timeless attempts to get assistance from someone, anyone actually has given me so much headache, that it’s not even worth it. The right hand never seems to know what the left hand is doing and therefore we never know where we are at in the process. They continue to send technicians out to «fix» one problem after another and for one reason or another, they can never seem to correct the problem. They show up when they are not scheduled and DO NOT show up when they are scheduled causing multiple days of having to miss work because of our «scheduled time» never being met. It’s taken attempt after attempt to get someone to help me and try to get some answers and everyone says they «understand» me, yet still have no resolution to date. I’ve finally been able to reach a Supervisor, Tali Ngatuvai in Fleet Services and although I thought he would be able to finally give me some answers, it happened once again… today was a scheduled appointment, which I had taken the day off work for and he did not email me nor call me, despite my request to call me on my cell phone to confirm this. My appointment has been rescheduled once again. I’m quite surprised that a Supervisor does not have a VALID working phone number for customers to reach him at. I did bring this to his attention and didn’t seem to be concerned, yet still displays this number on his email signature. How are customers suppose to get answers?
Half way into this, Vivint said they made a mistake and didn’t put enough panels on our roof, which is why we were still receiving a bill from SDGE, so they said they were going to put more panels on for our benefit. Our entire roof now is filled with panels and no one mentioned or explained to us that we would have two operating systems and therefore would receive two (2) bills from Vivint each month. They just happened to forget to mention this to us?
I am beyond upset with their customer service, communication, professionalism and their product that they are representing. I have lost countless hours, time away from work, and have accrued more bills from Vivint because they continue to bill me every month for their product which has NOT been working for years.
I am still looking for answers and reimbursement. I would not recommend Vivint to anyone.

Great sales support. Dallin has provided excellent customer service. I an electronic engineer, so I asked a lot of complicated questions; when he did not know the answers, he said so, without hesitation, and got an expert within his company to answer, immediately. Nobody with Vivint has set off my BS detector!
Installation was sooner than expected, and Dallin has coordinated every phase promptly. We exchange texts several times a day, when required.