Village Dental Group and Orthodontics

I have gone here unfortunately for years. They overcharge and always require a deep cleaning. I have great dental insurance and I always pay upwards of 150 $ a visit. I had a crown and it is the wrong color. The debris is kind of rude and their hygienist Matt has the heaviest hand I know. He is always trying to add more services for more costs. When we first moved to Eastlake we had to finance the dental work for my wife and I. I will never go back here again. I thought this was the norm until I started going to a new dentist.

I have been looking at dental offices all over Chula Vista to find the right one for me. I hate going to the dentist & I’ve had horrible experiences in the past. After rejecting 7 offices I found this one. I walked in and asked if I could get a free consult for braces. The front desk said yes, and they did X-​rays on the spot! The staff was super sweet & the office was immaculate. Not like others I went to that were dirty, outdated, and over run with screaming children. After my consult I decided this was the place for me, can’t imagine going anywhere else. I got a huge free kit with an electric toothbrush, toothpaste, floss, mouthwash (pic posted) as if that wasn’t enough, they have a wheel you can spin to rack up points. When u gather up your points u can use them towards gift cards of your choice!!! My only complaint is that I didn’t come here sooner. I don’t give 5 stars willy nilly, I’m actually extremely hard to please, but so far I love this place. Getting my braces on in 2 weeks

When « Unilocaling» around for dental offices in the Eastlake area, I read reviews for Village Dental and despite the complaints I read I felt like I should go ahead and book my first apt and try it out for myself. I called to make my apt, and the nice front office gal was very helpful. She explained that paperwork could be done online (love this!) and once completed she would receive it right away. So scheduling was streamlined and easy-​No complaint there! At my apt, I was greeted with friendly smiles by the front office staff. Before getting my X-​rays done, Dr. Fuller wanted to meet me and ask about my dental history and any concerns I had. That was a rare treat to have a personable conversation with my dentist. X-​rays were high tech and the technician (I believe her name is jessica, so sorry I forgot!) was great and efficient. After X-​rays, I was seen by the hygienist Angela and she was thorough and educating in what needed to be done to get my oral health in tip top shape. Then I was seen by Dr. Fuller to go over a plan and discuss my options. I have to get major work done, one of which is a crown and I was happy to find out that they make their crowns in house, so no waiting with a temporary crown. After we figured out what I needed, Collin came in to discuss pricing and insurance. He was super helpful at explaining what my insurance covered and what my finance options were if I needed them. Dr. Fuller knew I had to get out of the office by a certain time to pick up the kids, so him and Collin made sure they got me out of there on time. What a pleasant dentist visit, thank you Village Dental!

If I could give minus stars I would this business is so incompetent it’s unbelievable. Messed up my appointment twice now so after living with pain for 2 weeks now I get to live in pain for longer I used to swear by this group obviously it’s definitely changed. I live an hour away so I drove all the way down for my appointment found childcare for my son and they gave me the wrong day when I called yesterday. Oh and all I get is a sorry… are you going to reimburse me for the day lost at work or the 3 hours I had to pay for childcare? I will never use this group again

DO NOT GO HERE, WHAT A RIP OFF. While checking in for routine exam and cleaning, front desk staff told me to sign for my $ 68 cleaning fee. Cleaning is free with my insurance but she said I required a «DEEP CLEANING.» What, I haven’t been seen yet? She said last time I had a deep cleaning and «once you have a deep cleaning you CAN’T go back to a regular cleaning, EVER.» I never got or paid for a deep cleaning but she insisted I did and I HAD to get it today. After my third refusal to sign for the extra cleaning she said fine, you can talk to the hygienist. Of course the dental exam went perfect but they still tried to get me to replace old fillings with porcelain fillings. Then the hygienist told me I need the deep cleaning because I was showing signs of early periodontal disease my last visit, 6 months ago. I have no issues and they NEVER told me that. He then said you are POSSIBLY showing early signs so we need to do the deep cleaning to get ahead of the issue. I refused again and after he cleaned my teeth he said everything looks great and keep doing what I’m doing, «I wish all my patients had teeth like yours.»
NOW, the best part. Every time I went here the Dentist and Hygenist tried to pressure me, very uncomfortably, to pay an additional $ 78 fee for a special anti-​bacterial mouth wash that they said I desperately needed. And of course insurance doesn’t pay for it. Folks, this isn’t a $ 78 bottle of mouth wash, it’s a one time, small amount poured into a Dixie cup that you swish around in your mouth for 30 seconds then spit out. $ 78!!!
According to the American Dental association, a deep cleaning is not necessary for everyone and should only be done if you have specific dental issues and should be ceased once that problem is cured, not forever.

This was by far the worst experience I’ve had. The work I had done was sloppy and had to be re-​done by a different dentist. The dentist was rude and unprofessional and I was charged an obscene amount of money for it.

First visit here and can honestly say the negative reviews did not reflect the gold star service I received. The office was quite busy, so would recommend scheduling an appointment early in the morning or on a weekday. Staff was friendly, and Dr. Tran was really professional and nice! He made sure to explain every step of my procedure so there were no surprises. Highly recommend.

First visit here. No complaints, technology is current and up to date compared to our previous dental office. Friendly enough staff, but special mention to Dr. Shaw, friendly, conversational, educational style, not condescending or lecturing.

I read the other reviews and I didn’t experience anything negative nor felt like they were hustling me for money. I met Dr. Tran and his team. I have to say this was a great experience. I haven’t seen a dentist for almost 3 years because I didn’t have dental insurance and I am very scared of needles. I needed to replace a crown and I needed a cleaning. Veronica helped me with my dental insurance and offered me a payment plan for my treatment. Dr. Tran is a great dentist he is very patient and didn’t hurt me at all. His assistants are so sweet Katrina and Terry. They made me feel so comfortable and made me laugh through out the appointment. In between the procedure Angela the hygienist cleaned my teeth. I didn’t feel anything at all. She’s great. Overall experience is amazing. And I will refer my friends and family here.

I went to Village Dental about 2 years ago. They told me that I had periodontal disease, that i needed a «deep clean», that i needed crowns and fillings, and wanted to charge me over $ 2000.00 worth of work. Mind you, we have some of the best dental insurance there is. I literally left the office crying. I didn’t have the work done. Well, today, 2 years later… it’s a miracle! I hesitantly went to the dentist in temecula, and was told that i had «great teeth» without one cavity and NO PERIODONTAL disease. The new dentist said the deep clean is only for people whose gums «measure 4+» and I only measure a ONE. DEFINITELY get a 2^nd opinion… Buyer Beware!

TERRIBLE. Went in for 2 fillings to be fixed left 6 hrs later with 2 crowns, 2 weeks and 2 days later of nonstop pain and 2 redone crowns to ROOT CANALS and 6500? Who goes on payment plan that’s more than my car note? Something went wrong and of course no one wanted to admit to it. Just charge more $$$$ and DEEP cleaning that wasn’t even done properly and NOT paid by insurance. Did I mention NO sympathy to take off from bill for pain, suffering, and obviously a f-​up? I would give this place a NEGATIVE number if there was one

Tricks and lies. They assured me when I spent over $ 7000 on cosmetic veneers that they carried a 7 year warranty. At 5 years and 3 months I had one break, Not the first time. I figured no problem, just stop by and they would repair or replace. They then informed me that this particular tooth was a «combination crown and veneer» therefore conveniently only has a 5 year guaranty. But the «good news» was they would repair for the «discounted price of $ 900. Watch out for these dishonest discredits to the dental profession. I went to my family dentist and he repaired for a fraction of this «discounted price.

Have to say as a child I never liked the dentist and now as an adult I have found a dentist I don’t plan on leaving EVER! Even my 14 year old son said Dr. Tufteland is the best dentist he’s had. Her assistant Angela has made my visit very pleasant. Dr. Tufteland is a perfectionist so there’s no doubt that you will leave with the confidence of a perfect smile. Highly recommended. Wonderful staff throughout the office.

I agree with previous reviews about this dentistry being «SHADY.» I was lured in with their advertised special for $ 59 worth of cleaning, exam & x-​rays.
I paid for a «Basic Cleaning» and they would not give me one! They proceeded to try to convince me (through hygienists and a fancy close up view of my teeth) that my teeth were in a disgusting, super dirty condition, necessitating $ 600 worth of DEEP cleaning. Um, I brush and floss everyday and take care of my teeth ok. Of course, they showed me my teeth BEFORE any basic cleaning so of course there was some expected normal stuff like coffee stains and some plaque and OF COURSE it looks WORSE if you blow it up on screen!
I was like, ‘what?’ $ 600 for Deep Cleaning and other unnecessary crap? I came in here for a $ 59 Basic Cleaning. Obviously I am not rich and can’t afford $ 600.
They refused to give me the basic $ 59 cleaning that I had already paid for. They tried to get me to do some kind of credit plan to pay for the $ 600. Ok… like I said I just came in for a basic cleaning folks…
That’s not all… they said they were booked for the next couple months. What? I PAID for my cleaning and took a day off today and you can’t even give me a cleaning today or in the next week? This was ridiculous. Basically, they LURED me in for an EXAM ONLY with no intention of being able to clean my teeth within the next 2 months. They failed to inform me that I would have to wait 2 months for an actual cleaning before I paid the $ 59. But it is a reasonable expectation of any customer that I would be able to get my teeth cleaned THAT day or very soon after. NOT 2 months later. Totally shady. Take my money and don’t even bother to tell me important details.
FYI, I later got my teeth cleaned by one of the TOP dentists in Chula Vista and he did not even recommend a deep cleaning!!! I got a perfect BASIC cleaning and basically, he did his job without me having to shell out more than $ 100. BIG DIFFERENCE. Yep my teeth aren’t as bad as Village Dental tried to make them out.
Can’t believe Village Dental tried to convince me that my teeth were in need of $ 600 worth of unnecessary work.
Please do not go here people. You have been warned.

I was in alot of pain due to an infected wisdom tooth! I called their office the first thing and they were able to see me that morning. Their staff was efficient and very professional. They were able to due a full exam with exrays and determine what the problem was. The oral surgeon was not in office so they referred me to another office and I had all 4 of my wisdom teeth removed that afternoon!
Due to the infection I will go back for a deep cleaning after I heal from the surgery!
Would reccommend Village Dental Group and Orthodontics to anyone! Very happy.

I scheduled my son’s first dental appointment on (1÷24÷14) before I saw the Unilocal reviews (yahoo, and google reviews as well) I called my insurance to try and change my provider at the last minute but I decided to just check it out myself. I was nervous because I didn’t want my son’s first visit to be a bad experience. I got to the appointment an hour early but the lady at the front desk was very friendly and my son was seen quickly. The Dentist was very friendly and interactive with my son and made this a smoother experience for him (front staff & assistants included). Pretty neat devices, too. Overall the experience was great, my son was happy and everyone was friendly and very helpful. We will be back.

This place is beyond shady! They do shoddy work and charge way more than they should. The dentists are completely unprofessional and try to get you to agree to unnecessary work. I have not spoken to a single person that was satisfied with the care they received here. My husband and I have both had crowns fall out, be re-​cemented only to have them fall out AGAIN. Definitely avoid this place (unless you love dental pain, repeat visits and flushing money down the toilet).

FYI: I went to a DIFFERENT dentist shortly after my nightmare at Village Dental Group. I didn’t tell them ANYTHING about my bad experience at Village dental. The Dentist was impressed with my teeth. I asked if I needed any special cleanings, etc. He said no, that I had really nice teeth. I asked how much they charge for whitening. He told me, but said I didn’t need it. HA! BS at Village Dental! Don’t get swindled.

Good

I decided to take advantage of a promotion Village Dental Group had going recently, an offer that included x-​rays, an inspection by one of their dentists, and a general cleaning for $ 39. Because I’m back in school and don’t have dental insurance right now this seemed like a great deal.
After reviewing my x-​rays and doing a quick examination, the dentist concluded that I needed a «deep cleaning» instead of the regular cleaning, therefore eliminating my eligibility for the $ 39 special. The deep cleaning cost over $ 500, which I’m told by a dentist friend of mine is the going rate for that kind of procedure. Since I had no cavities or any other pressing tooth-​related issues I declined the deep cleaning and asked if I could just get the regular cleaning instead for $ 39. Nope.
So, I took a copy of my x-​rays and left (I had to pay the $ 39 regardless), sans cleaning and slightly frustrated.
I’m not going to suggest that this was a scam, but they’re definitely running the Jiffy Lube biz model — get you in for a really cheap standard procedure and then once you’re there try to persuade you into buying all kinds of expensive mouth flushes you may or may not need. I’m sure I could have benefited from the deep cleaning, but to altogether deny the regular cleaning seemed a bit shoddy.
The facilities are sparkling clean and the digital x-​ray system impressively pops up your pics on the computer screen instantly after they are taken. The staff is quite friendly and competent. This is probably a great place to go if you’re not paying for dental work out of pocket.