Verizon

So walking in at 6:40 pm after walking around for about 30 mins finally someone ask me for my name to sign me in. Yes all the employees where busy but again that designated Verizon employee greeter never greet us. After I made comment about where do you sign in that’s when she actually said «I’ll be right with you» then five mins shay for my name and proceeds to tell me thAt it’s going to be about 40 mins for anyone to help me. Never had such a bad experience with Verizon ever in the 6 years I’ve been with them until today.
I don’t recommend this store at all. I’ll go back to Point Loma, my favorite store with awesome customer service!

Absolutely the worst customer service of any provider at this store and telephone customer service. Plans that are vague, customer service representatives that are not well trained, supervisors that are rude and ignorant. They are they offer free Mexico service but don’t define or stand behind their words. Their bills are purposely confusing and inconsistent and you will spend hours of over the top frustrating time listening to their absolute BS. AND TO THINK I SPENT 15 YEARS AS A LOYAL CUSTOMER BECAUSE I THOUGHT THEY HAD THE BEST COVERAGE!!! AND DECENT CUSTOMER SERVICE! THEY HAVE NEITHER. Verizon wireless sucks!!! Terrible, HORRIBLE, could not be worse CUSTOMER SERVICE!!! If you want seamless cross border service with NO HIDDEN FEES… GO TO T-​MOBILE!!!

I was sent 3 refurbish phones, going with my 4^th one, all with the same issues. It shuts off as soon as I disconnect it from the charger. I went to the Verizon store on H St 2 times and none of them were able to fix my issue. I am getting the run around with the store as well as the call center. The only option I was given was an upgrade, which I declined since I have insurance and bought my phone within the last 8 months. I find it very offensive and a lack of concern to fixing my issue with Verizon in whole. I have been without a phone since December 22, 2015. I am going to reconsider my phone services. I have been a customer for more than 10 years.

I went in to do a simple switch from one phone to another on a family plan. But I needed a new sim card. They refused to give me the sim card because they said the administrator of the family plan had to come in with me, which customer service over the phone previously had said was not necessary. When the manager stepped out behind her vault door, I asked her if she was the manager. Then I explained I just needed a sim card. I even said, just give me the sim card and we’ll do it with customer service over the phone. She refused even to give me a sim card. It was completely ridiculous.
Went to another verizon store and got it done no problem.

Please please please don’t pay attention to the negative Reviews for this place. I understand some people can be rude but don’t let one person ruin it for others. Today I was helped out by Jair who I must say he has the best customer service skills. I went to the Verizon store by the walmart across from the 54 freeway and I was told that even though I had insurance on my note 3 I would have to $ 100 to get a replacement phone. To make a long story short, Jair explained to me step by step on what the process is to obtain a new phone. He also mentioned that a new note was going to come out in a few months so I shouldnt upgrade just yet. In the end, I am going to Recieve a new note 3 at no cost because of the insurance I have. He also explained the plans and how I can save more money on my bill. Thanks Jair for making this visit a great one and for saving me money. If you stop by this store ask for Jair. He won’t let you down. Thanks

I’m so agitated right now that I should have looked at Unilocal before coming to this Verizon store. The rudeness is beyond my comprehension. Coming from a ⁴⁄₅ star hotel background I’m just not used to it. I had questions on contacts and spoke to someone at the counter by the name of Kevin who was on his phone texting as I walked up. He needed to be summoned to customer service to help me. I explain my challenge but I’m somewhat ignorant in phone terminology etiquette. Bottom line is that he deleted many of my contacts and pointed the finger right at me stating that’s what I ask for when it was a separate group on Google that I needed to transfer it over. But his haste in moving my screens I couldn’t even keep up to watch him. And then when I asked him about it all he did was point the finger directly back at me and did not say I’m sorry but blamed it all on me. I left and came right back. The gentleman I think is the manager says to Kevin oh he’s back but they whispered it as if though I would not hear it. Even though uncomfortable because I was not happy they never apologize they just don’t give one damn. I swear to God I wish I had contacts with the elite corporate Verizon Wireless folks so they could hear me right now. But just as many Unilocal reviews this probably will go unnoticed but it was a great learning lesson for me. I’m going to stay the hell away from there. A guest service or customer service class showing attentiveness and a little bit of class would strengthen their relationships between them and their customers. Disgusting.

I think this verizon Wireless location is one of the best I have been to. At the end of the day it is all about the people and I have been here quite a few times experiencing the best service and help. I think sometimes people may be having personal issues or a bad day and they take it out on the store. One of my favorite people to work with is Jair. No matter what he is doing or what station he is at his professionalism never waivers. I was also assisted by Maurisio and he was fabulous helping me with my cell phone protectant cover. If you get a chance give these guys the opportunity to show you how great their branch is. Of course I cannot leave out Markoz. Lots of help and has a great spelling of his name to boot.

The best way to describe the service at this store is to say that they SUCK. Don’t know how this store is still in business. Wait times, service, parking and false promises. I will never use this location again. Verizon Wireless you need to train this store better or are we to understand this type of business is what you represent. I just visited the Otay Ranch Verizon store and this guys really took care of me. It’s worth the drive.

I am giving this Verizon store 1 star only because there is nothing lower than that.
I called and spoke with a young lady named Monica. I let her know my reason for calling, & asked if the phone I wanted, iphone 6 64gb, was available in their stores inventory. Her response? «Yes we have them.»
To which I responded «Do you have all 3 colors?»
«I just checked the phones this morning and we do have SOME. I don’t know what color though.»
Sooo…can’t you go check?
Isn’t your job customer service? How was it so difficult to let me know in a polite manner that you would place me on hold for a few minutes while you checked for me, your paying customer of 5+ years.
Instead, I got attitude and a snobby response.
I asked to speak with a manager.
«Al» was who I ended up speaking too after Monica places me on hold.
1) not only did he not apologies for how rude his employee was, he reasoned with her & said «well she’s busy with another customer»…
Mind you, Monica never mentioned she was with another customer. Nor did she bother asking if she could place me on hold to check their inventory.
For all it sounded like, to me, was pure laziness.
2) he, Al, continued & said I am not priority since I’m not «standing right there in person»…
Hmm, Really? I’m a customer. A PAYING customer. I should be your priority as well as any other paying customer.
You simply don’t say that. So Al, I’m not sure who made you Manager, but maybe you should take some training to clean up your professionalism.
Trust me when I say I am not one to complain, or go out of my way to post a negative review, but both store employee Monica and store manager Al, were the least pleasant sales representatives I have ever dealt with in my 5+ years using verizon.
For all you people who work and deal with customers for a living, small suggestion.
Be kind. Having a bad day? Keep that shit at home and not your work place.
Verizon on H street, you’ve lost a customer.
Deuces!
8-​)

Horrible experience from the moment I step in the door, kind of like a used car sales lot. I understand you want me to buy while in the store bit seriously hold your horses. I give thus place an extra star because of the location.

Edgard has been my go to sales guy at this store for several years now, he’s always helping me and my business with our mobile plans. Ask for Edgard if you want to get great service and attention.

Gino took amazing care of me when I needed to upgrade… he cut costs, went above and beyond to find a way to charge my dads old phone so I could retrieve his texts and messages which were really important b/​c he died last Thanksgiving. Ask for Gino, he is the bomb! And he will make sure you are taken care of.

I have such mixed feelings about this store because I always walk out of there with my problem resolved, but I have to go through horrible customer service to get to that point. Also the parking lot is tiny and you usually have to wait anywhere from 10 – 40 minutes to be helped. The woman who initially helped me was rude. She would ask me a question and then cut me off in the middle of my explanation. She never smiled or displayed any characteristics of someone with great customer service, and this is probably because as soon as she was done helping me she returned to whatever she was doing on her phone.
On the other hand, the woman named Eli who helped me was so great, she made up for the rest of the experience. I would ask for her if you want someone who was kind and understanding and got the issue resolved. She helpful, kind, and polite unlike almost every other employee I encountered.

Zero stars should be a choice.
Don’t waste your time visiting this location.
The place was understaffed, the music was so loud and obnoxious that the greeter couldn’t get my name and I couldn’t hear myself think.
Kevin was the sales rep (and they were all males) and it was impossible to get a straight answer out of him. I asked him if the keyboard on a particular phone could go landscape and portrait and all he could say was «I guess so». I told him to go find out and he came back and said it didn’t. I asked him some other questions and he was vague and disinterested and when I said something about that he got defensive and condescending. So I walked out and went to the Verizon on Broadway where I got much better service and where they showed me that phone was good in BOTH landscape and portrait orientations.
Parking was a pain too. The parking lot also serves as the drive-​thru lane for Starbucks is always backed up and makes it impossible to navigate the parking lot. The parking lot is small, shared with other business, and has the stupidest access from H Street and from the parallel alley. And there are not enough handicap spaces.
I wanted to Unilocal the Broadway store but they aren’t on Unilocal yet. I’d go there, they are much better.

This is the complaint we submitted to Verizon.
ALBERT is the name of the salesman who SCREWED my mom out of money!
Here is her story:
I came in to the store in an attempt to upgrade two lines. I don’t speak English, so I had to wait for a Spanish speaking rep. We were assisted by Alberto. Alberto offered to «give» us two free tablets for «Free.» We told him we had no use for tablets, and he instructed us to just sell them, but that he was giving them to us because they are included with the upgrade. Again, we told him we had no use for them. And he said, «just take them, they’re free.» Fine, we took them. Along with a couple of accessories. He tells me to sign in the little signature panel. I asked him, «what am I signing for?» since it was in English, I didn’t understand what it all said. Alberto said, «It just says to sign here for the upgrade of the telephone lines.»
So I signed.
Fast forward a couple of weeks and we get our bill. Our bill was much higher than it normally is. I found 2 completely new phone lines along with 2 additional monthly charges AND $ 70 activation charges for 2 lines ($ 35 each).
Alberto activated 2 new lines for the tablets and NEVER told me he was doing so! So we immediately call Verizon Call Center and I’m told it’s too late to cancel the lines and that we have to pay a $ 175 cancellation fee FOR EACH LINE!
We explained to the CSR our situation and they stated that they could only remove one of the $ 175 cancellation fees. That because I «signed» the agreement at the time of purchase, (which I couldn’t understand because it was in a language I don’t know how to read) I am obligated to pay for these fees and charges.
I called the store to speak with Alberto and he YELLED at me for contacting Verizon regarding this problem. He said he would take care of the charges and remove everything. I have yet to see any action on my account.
I went into the store to speak with a manager and she instructed me to return on a day that Alberto is working because she can’t do anything about the account or the problem.
What kind of a «manager» can’t do anything about a problem? Why are you even a manager???
So these «FREE» tablets turned out to be very expensive! But one by one, we will be plucking the lines out of Verizon as the contracts expire.

Could I start this with half a Start Option instead of a Full Star?
VZW 591 H St, Chula Vista, CA 91 910
I went in on Saturday May 10^th, 2014 to get an upgrade from my Galaxy S3 to the new Galaxy S5, the greeter who I don’t recall her name but her title said «Manager» gave me a good greeting and started telling me that she was happy with her new S5 after me questioning her likes and dislikes for that product since i wanted to get it. Shortly another employee yells out in front of me, «Ok, who do I have to deal with next?», and that would of been me of course :/​. So I began telling this gentleman that I saw online that there was a deal for 99.99 for the upgrade on the S5, long story short he began telling me that they did not have such sale and that the phone would cost me out the door over 189.00 that included the $ 30.00 activation fee and that if I wanted to but it on line it was my decision not his.
I dont know why Verizon Corporation does not do anything about their customer service since obviously they are the biggest cellphone provided service in America. I would love to have my Attorney write a Major Complaint letter since there are no grounds for a Class Action Lawsuit for their Services!!!

Horrible customer service! The staff (mostly the guys) are rude and arrogant! DO NOT GO HERE! They seem bothered and annoyed by any questions you have.
Save your time and drive up a couple miles north to the aero drive location. This location almost made me switch carriers until I went to the Go Wireless Verizon up north. Never coming to this location again.

I accidentally tagged the wrong verizon store. The experience I had was at the otay ranch location and don’t know how to change it the review to that shop.
The away I found this out was because someone from this store reached out to me to try and fix my concern. For this I am appreciative.
My negative review was for the one in otay ranch

12 years as a verizon customer and while I have not been super thrilled with «America’s best coverage» I have never felt compelled to review a verizon retail store.
This particular store in Chula Vista precipitated a review. Verizon is offering a $ 200 trade in program such that a gift cert I issued and can be used to purchase a new phone.
Jeff, weekend manager of this store, in addition to several of his employees were very adamant that I buy a so called gold protection plan, and further, I could not use the full trade in value for just the phone. I had to buy the gold protection plan that includes a few cables, phone cover, etc.
I called 611 from the verizon store and they assured me that no such plan exists and that I can use the trade in value as I see fit.
I told Jeff this news and he immediately relented with his persistence, assuring me that I only am responsible for a $ 30 upgrade fee. He said that he was giving me a «special» deal.
The operator from verizon has initiated an investigation on the store.
Be careful and don’t be shy to use one of the many display phones to call 611 and confirm these «special» packages with verizon corporate.
Super uncomfortable experience with a dishonest business person.

Horrible customer service
Hate Verizon! ! Went in cos my phone died and in order to get another one, made me get new contract when I wanted to Leave them in a few months! .If I could afford to break my contract I would leave today!!!