US Post Office

Passport renewal here was very easy. We followed the online tips and had a 9:15 appointment Saturday morning. There were probably another 8 – 10 people there as well but, including getting photos taken, we were in and out the door in 35 minutes. Staff was very friendly as well.

Very smooth and pleasant passport renewal experience, couldn’t have gone any better.
Went in on a Saturday morning around 11AM for a passport renewal.
To my surprise, there were only less than a handful of people in the passport office.
All of the employees I talked to were very pleasant and helpful. The wait time was very short and I was in and out of the passport office within 25 minutes!
Not bad for a Saturday walk in with no appointment!

!!! Rude customer service !!! Go to another location!!! They need to work on their people skills… they need to have more training on customer service !!

Second time I come here and have had the same lady. Blonde hair, older Caucasian lady, has her hair up usually with a clip on bun to describe her. She really needs to work on her customer service. She thinks she knows the policy’s but after I tell her I can ship what I have, she goes talk to someone in the back and they said it was fine. Very quick to say no you can’t ship that without even knowing. I won’t be using this post office again. Definitely going to UPS for today’s shipment. Hope this serves as a training opportunity for your staff.

This place is amazing and I thought I would never say that about a state run building. The people who are working at this place are some of the nicest people that I have ever met! The lady at the front desk of the Passport area was probably one of the nicest people. Completely stunned. If you work there and you are reading this, keep up the great work!

Amazing service! Super nice and helpful ladies. We went in on Saturday morning to get a passport with no appointment and they were able to take us and we were done in about 10 – 15 minutes. They also let us know we didn’t have to do the expedited service which saved us about $ 75. One of the best experiences in a post office!

LINDA needs to learn how to SMILE. i was shipping a carepackage to my husband AND i had two birthday cards with me needing extra postage, so i asked her to be sure how much EXTRA do i need to be exact. She weighed my cards and said both needed an extra postage each. and. THAT WAS IT. she handed me back my birthday cards AND DIDNT FOLLOW UP… Didnt show a tad bit of concern if i wanted to purchase STAMPS since my birthday cards didnt have any… NOTHING! It wouldve been different IF she smiled OR acted like she was happy to be employed at this place… but instead, she proceeded and gave me my total for the carepackage… Mam, if you are having a bad day, MY HUSBAND WHOS CURRENTLY SERVING IN THE MILITARY RIGHT NOW and will be 6000 miles away from his family on his BIRTHDAY and I, hopes YOUR DAY GOES BETTER!

Always busy and the people working here aren’t the nicest people ever. I understand is busy, but sometimes you can’t even ask because they either answer in a bad mood or they not too helpful.

This place has the absolute worst customer service… They say you can come get passports from a certain time then when you’re they say make an appt. plus the lady was so rude… Will never come back

AWFUL SERVICE! You can make appointments to get a passport photo and renew your passport but it’s pointless because this place is a sh*t show! Upon arriving, IF you have an appointment you are directed to check in with the «lobby director» and have a seat. The appointment however, is just a guideline and they cannot guarantee you will be seen at that exact time. If you don’t have an appointment the lobby director will try and fit you in the schedule but there is no guarantee you will be seen at all. OH and if you have any questions… ask the lobby director.:First off… the «lobby director» was non existent. There is a desk with an empty chair and a line out the door. We had an appointment and waited in line to see the invisible lobby director for 20 minutes until I finally stepped into the privacy area and asked if we were in the right spot. At that time I was directed to go back and wait in line because the lobby director was working two jobs and would get to us when she had a chance. Finally the same woman comes out with a clipboard and takes down the names and appointment times of everyone in line who had made an appointment. Then she tells everyone else it is a 2 hour wait without an appointment. We sit down in the designated blue appointment chairs for another 20 minutes as they called three people who checked in after us and who’s appointments were after ours. The staff are a bunch of disgruntled old broads who seem miserable in their chosen profession and who have the customer service skills of a corn filled turd. If you can find anywhere else to get your passport handled I suggest you go there! Stay far away from this place!

All the ladies in the passport office were so nice and very helpful! I was expecting crazy long lines on a Saturday morning but we were in and out in 45 minutes with no appointment!

I came here to apply for my passport for the first time. Before I went there I decided to call to get a little information on what to bring. The lady I talked to was very nice and informative. She stated that there was no need to make an appointment. Walk-​ins are welcome and recommended a good time to come when its not so busy. Between 12 – 3:30pm. She was correct! I left a little before 4pm and thats when a lot of people were standing in line to get service. The service was excellent by the way. They were very helpful and went above and beyond for me. Make sure to have all your required paper work so that it will make their life and your life much easier.

We went to get three passport applications/​renewals processed. The people in the passport office were all super-​friendly and funny. They made the process very simple, and even fun.

Same business as other USPS locations. Just not as professional.

Just a few money saver tips for those using the passport services there; Tip #1 you can save a few bucks by just going to the passport office downtown… it’s $ 25 to use this office… Tip #2 write a check or bring a money order for the amount you are paying, if you use debit it’s an extra $ 1.10 for them to buy a money order with your debit card?! (yeah that was a low blow) … or just bring cash. Tip #3 get your photos at Walgreens $ 9.99 for two instead of $ 15.00 and finally… be nice to those ppl, they have the most thankless job, day in-​out just processing applications.

This post office insn’t very large but the friendly staff make up for it. I had to return a package to the sender recently and honestly had no clue what to do. They were really helpful and pretty much did it for me. I had to pay a small fee to send it back and done-​zo I was! I usually drop off my Netflix DVD’s at this location as well. They seem to get to Netflix quicker. Sometimes the next day which surprises me at times.

Small local post office, could face closure
When I was a child, my father had a P.O. Box at this location, and I remember driving with him when he would pick up his mail and packages. This post office usually was slow and less crowded than the main branch on 3^rd Avenue.
I read in the Union Tribune a few months ago that the USPS is considering closing this location and other smaller offices in the county in an effort to conserve cost. It is one of the older post offices in the county, built in the late ‘40s or early ‘50s. If it were to close, I doubt that anything would replace it because it is in an economically depressed part of the city where many businesses struggle each month to stay around.